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Jingdong book

英语职业人·饭店英语情景口语100主题(附光盘1张)

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英语职业人·饭店英语情景口语100主题(附光盘1张)

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原生态的饭店交流情景,简洁有效的英文表达!
100个场景、100篇对话,让你即学即用,真正做到沟通无障碍!
附赠MP3录音光盘,由外籍专家录音。
Content Description

可作为饭店从业者和相关专业学生的培训教材或辅导读物。100个场景包含了饭店各岗位工作人员的服务情景,提供了每个场景中必备的词汇和表达法。《饭店英语情景口语100主题》具有以下特点:由外籍英语教育专家撰写,相关从业人员审阅,内容准确实用;涉及和顾客打交道的各种场景,满足实际需要;同一个目的有不同的英文表达法,适合多变的交流情形;例句、对话简单明了,便于背诵,易于使用;每课不仅有必备单词,还有重点词组和句子,便于即学即用;全部对话部酉己MP3,外籍专家录音,可进行口语、听力、语音练习。
Author Description

Carol Rueckert,美国人,曾旅居中国7年,在几家大型英语培训机构担任教师和教学主管,并从事英语教材的开发和写作。Carol现居英国,获得牛津布鲁克斯大学英语教学专业硕士学位,同时创建了英语教学网站为英语教师提供咨询和交流的平台。此外,Carol还是BBC online, Seoul Times, City Weekend等网站和杂志的特约撰稿人。
Catalogue

Part1 前台
Unit1 订房处
电话预约/2
现场预订/4
团体预订/6
没有想要的客房/8
房间的视野和床的种类/10
更改预定日期/12
取消预订/14

Unit2 接待处
介绍酒店的服务/16
给有预约的客人登记/18
给没有预约的客人登记/20
团体登记/22
延长住宿/24
公司付费/26

Unit3 门童
送行李/28
乘电梯/30
送客人去房间/32
存放物品/34

Unit4 问讯处
购物及观光的信息/36
给出目的地的方向/38
预订门票/40
一日游服务/42
给出宾馆方向/44

Unit5 收银处
在外汇兑换柜台/46
结账退房/48
账单有问题/50
用信用卡结账/52
用现金结账/54

Unit6 客户投诉
对服务的投诉/56
对设施的投诉/58
对丢失物品的投诉/60
对噪音的投诉/62

Unit7 商务中心
传真/64
电子邮件/66
复印/68
打印和装订/70
邮政特快专递服务/72

Unit8 总机
外线电话/74
客房没有人回应/76
呼叫客人/78
叫早服务/80
越洋接听人付费电话/82
拨出的越洋叫人电话/84

Part2 房务部
Unit1 客房服务(1)
介绍房间设施/86
要求清理房间/88
点茶/90
向保洁员借工具/92
补充小吧台/94
加床/96
当空调出问题时/98

Unit2 客房服务(2)
送餐/100
为客人买东西/102
需要常备药品/104
托婴服务/106
急救/108
损坏问题/110
退房但在房间留下物品/112

Unit3 洗衣服务
介绍洗衣服务/114
没有赶上当日洗衣服务/116
干洗/118
这是您丢失的手表/120

Part3 餐饮
Unit1 餐厅
预订/122
招呼客人/124
点菜/126
上菜/128
付账/130
中餐/132
西餐/134
日本菜/136
中式早餐/138
美式早餐/140

Unit2 宴会
准备宴会菜单/142
公司宴会/144
婚宴/146
生日宴会/148

Unit3 酒吧
大堂吧/150
国外葡萄酒/152
中国葡萄酒/154
咖啡/156

Part4 商场
纪念品/158
丝绸/160
玩具/162
手工艺/164
茶/166
包装/168

Part5 会展中心
介绍国际会议中心/170
介绍功能大厅和设备/172
介绍会议室/174
准备生日晚会/176
准备圣诞晚会/178
准备公司会议/180
准备会展/182

Part6 健身中心
介绍健身中心/184
室内游泳池/186
网球场/188
健身中心/190
按摩/192

Part7 酒店管理
促销/194
公共关系/196
安全保障部/198
处理投诉/200

附录:饭店英语常用词汇
饭店设施常用词汇/202
客房设备、用品常用词汇/202
服务台常用词汇/203
电讯服务常用词汇/203
工作人员称谓/204
住宿相关词汇/204
Book Abstract

Introducing Hotel Services
介绍酒店的服务

词汇表
laundry /lndri/ 洗衣店swimming pool游泳池gym /dim/ 体育馆
business centre商业中心email /imeil/ 电子邮件photocopy /futukpi/ 影印
fax /fks/ 传真 crèche托儿所coffee shop咖啡店
hairdressers女子理发师luxury /lkri/ 奢侈car service汽车服务
room service房间服务spa /sp/ 温泉florist /flrist/ 种花人;花商
front desk前台wireless internet access无线上网接入

实用例句
The price list can be found in your room.在您的房间里能找到价目表。
We have 24 hour room service.我们有24小时的客房服务。
The business centre is just down the hall.商务中心就在大厅的那边。
Feel free to relax in the bar.在酒吧自由放松一下。
We have a crèche and childcare services.我们有托儿所及照料儿童的服务。
If you have a laptop we also have free wireless internet access.如果您有笔记本电脑,我们也提供免费的无线上网服务。
We can provide you with a car and a driver and have it charged to your bill.我们能给您提供汽车和司机,费用会加到您的账单里。
We have a swimming pool in the basement.我们在地下室有游泳馆。
Why dont you relax in the spa?为什么你们不在温泉里放松一下呢?
A masseuse can be requested at any time.在任何时候都需求女按摩师。
The coffee shop serves snacks and light food all day.咖啡店整天都提供小吃和清淡食品。
The pay-per-view channel will be charged to your room.按次计费的频道费用会加到您的房间费用里面。
Just call the front desk to order food.只需给前台打电话点餐。
The florists is in the lobby.花店在大厅。

情景会话
Receptionist: Heres your key card. Before you go to your room let me tell you about the hotels wide range of services. We have a 24 hour laundry service, the price list can be found in your room. Are you here for business?
Mr. Benn: Yes, I am.
R: Theres a business centre just down the hall. You can send faxes, photocopy and email from there. If you have a laptop we also have free wireless internet access.
B: Great.
R: Opposite the business centre there is a coffee shop and a hairdressers. In the evening you can relax in our excellent restaurant and enjoy a cocktail at the bar. We also have a swimming pool, a gym and a spa.
B: Is your room service 24 hour?
R: Yes, it is, just in case you get hungry in the night.
B: Do you know where I can hire a car?
R: The hotel has a luxury car service. We can provide you with a car and a driver and have it charged to your bill.
B: OK, I might need to do that.
前台:这是您的门卡。在您去房间之前,我给您讲一下关于酒店的多项服务。我们有24小时的洗衣服务,在您房间里能找到价目表。您是来这出差吗?
本:是的。
R:就在大厅那边有一个商务中心。您可以在那发传真、影印和发电子邮件。如果您有笔记本电脑,我们也提供免费的无线上网服务。
B:太好了。
R:在商务中心对面有咖啡店和美发店。晚上您可以在我们最好的餐厅里放松一下,在酒吧享受一杯鸡尾酒。我们也有游泳池、体育馆和温泉。
B:你们的客房服务是24小时的吗?
R:是的,以防您在晚上饿了。
B:你知道在哪里可以雇到车吗?
R:酒店有豪华轿车服务。我们可以为您提供轿车和司机,这些会在您账单上结算。
B:好的,我可能会需要。
Introduction

流畅的英文服务不仅能让客人满意,还能为你的饭店带来好口碑,吸引更多的外宾。这本书能帮助你学到饭店服务必备的英语口语,包括如何接待客人、如何介绍服务,如何帮助客人解决问题等等。书中的每一句话都能派上用场。这里没有枯燥的讲解、没有让外国人听不明白的中式英语,有的只是简明、实用、易学、易记的饭店口语,让你能够熟练地服务外宾.100个真实的场景涵盖了饭店服务的方方面面。不管你在饭店的哪个部门工作,遇到何种情形,都能快速地从本书找到所需的精当语句。本书作者是在中国教过饭店英语的外教,熟知中国学生的英语弱点和行业需求。学习时结合mp3录音,你就能身临其境,感受真实的服务,学到实用的英语。通过附录的饭店英语词汇,你还可以进一步地扩展词汇量。你如果能够认真学习本书并勤于实践,一定会在饭店行业中大显身手。

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Brand Jingdong book
Brand Origin China

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