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Jingdong book

新标准酒店岗位英语:经理岗位英语

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新标准酒店岗位英语:经理岗位英语

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Content Description

《新标准酒店岗位英语:经理岗位英语》适用于酒店经理培训及旅游院校学生的实训教学。每单元包含服务要点、情景对话、词汇与练习等模块,旨在全面提高读者的专业英语水平、表达能力和阅读理解能力。在学习行业英语知识的同时,读者还可以全面了解国际酒店标准,领会享受工作的快乐以及快乐工作的精神。《新标准酒店岗位英语:经理岗位英语》图文并茂,版式设计新颖,能有效帮助读者理解与记忆学习内容。书后还配以专家录制的对话光盘,方便读旨模仿练习听力和口语。
Author Description

姜玲,女,高级经济师,经济学硕士,法学博士在读。美国注册高级培训师CHT,饭店高级职业经理人CHA,高级教育导师CHE。在奥地利获得酒店管理文凭,在新加坡、中国香港、美国获得培训师认证。 姜玲女士曾任海南文华大酒店HRD,南京金陵饭店EAM,美国饭店协会教育学院中国南方代理,新加坡君华酒店集团内部培训师,中国饭店协会、北京时代光华、海航酒店集团、浙江开元酒店集团、上海如家酒店连锁等特邀培训师。现任新博亚首席培训师,最佳东方先之国际酒店管理学院首席督导培训师。 娄玲女士率先在中国酒店业推广《酒店业督导技能HSS》及《酒店业培训培训师TTT》课程,并根据授课实践潜心研究酒店培训教材。她的代表作有《培训培训师TTT指南》、《酒店培翻{管理实务》等。并主编有《新博亚酒店丛书》、《星级服务人员资格认定指导教程》、《新博亚酒店一线员工丛书》等多套酒店管理与培训图书,共计50多本。其中,《星级服务人员资格认定指导教程》被中国饭店协会定为中国酒店业服务人员资格认定考试教程。
Catalogue

第一部分 我们的酒店
欢迎光临我们酒店
我们的职位
我们的职责
我们的部门与员工
我们的酒店设施

第二部分 专业知识
酒店分类
预订
预订种类
入住登记程序
特别房价
入住登记新方式
接待上门散客
处理宾客投诉
宾客隐私与安全
安全与保安
房态
布草的种类
安全规章
安全提拿法
厨房员工
特别促销
菜单类型
菜单内容
服务类型
餐厅服务流程
葡萄酒服务

第三部分 领导艺术
角色转变
经理的形象
管理的功能
领导人素质
领导艺术模式
沟通
激励方法
激励用语精选
工作团队
团队类型
有效授权
练习答案
参考书目

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Brand Jingdong book
Brand Origin China

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