{{sellerTotalView > 1 ? __("sellers", {number: sellerTotalView}) : __("seller", {number: sellerTotalView}) }}, {{numTotalView > 1 ? __("items", {number: numTotalView}) : __("item", {number: numTotalView}) }}
free FREE

Change Your Zip Code

Inventory information and delivery speeds may vary for different locations.

Location History

{{email ? __('Got it!') : __('Restock Alert')}}

We will notify you by email when the item back in stock.

Cancel
Yami

Jingdong book

沟通的艺术:看入人里,看出人外(插图修订第14版)

{{buttonTypePin == 3 ? __("Scan to view more PinGo") : __("Scan to start")}}

沟通的艺术:看入人里,看出人外(插图修订第14版)

{{__(":people-members", {'people': item.limit_people_count})}} {{ itemCurrency }}{{ item.valid_price }} {{ itemCurrency }}{{ item.invalid_price }} {{ itemDiscount }}
Ends in
{{ itemCurrency }}{{ item.valid_price }}
{{ itemCurrency }}{{ priceFormat(item.valid_price / item.bundle_specification) }}/{{ item.unit }}
{{ itemDiscount }}
{{ itemCurrency }}{{ item.valid_price }} {{ itemCurrency }}{{ priceFormat(item.valid_price / item.bundle_specification) }}/{{ item.unit }} {{ itemCurrency }}{{ item.invalid_price }} {{itemDiscount}}
{{ itemCurrency }}{{ item.valid_price }}
Sale ends in
Sale will starts after Sale ends in
{{ getSeckillDesc(item.seckill_data) }}
{{ __( "Pay with Gift Card to get sale price: :itemCurrency:price", { 'itemCurrency' : itemCurrency, 'price' : (item.giftcard_price ? priceFormat(item.giftcard_price) : '0.00') } ) }} ({{ itemCurrency }}{{ priceFormat(item.giftcard_price / item.bundle_specification) }}/{{ item.unit }}) Details
Best before

Currently unavailable.

We don't know when or if this item will be back in stock.

Unavailable in your area.
Sold Out

Details

Full product details
Editer Recommend

推荐一:你是否说话过于直白不讲情面?
你是否说话过于委婉达不到目标?
你又是否因为不善沟通备感挫折?
推荐二:
从三个层面教你养成既有效又适当的沟通方式
·看入人里之沟通者
如何认识你自己与沟通对象?
如何衡定话题的广度与深度?
作者能够站在五种不同的立场上想问题,你呢?
·看出人外之沟通信息
如何清晰地表达语言信息却不会唤起对方的防卫?
如何借助表情、手势和动作让自己更有说服力?
倾听也是一种表达,如何向对方证明你不仅在听,而且会听呢?
·看人之间之关系演变
如何定位一段关系的性质和关系所处的阶段?
如何运用多种而不是一种策略改善关系?
如何正视双方的利益需求,实现双赢呢?
Content Description

《沟通的艺术:看入人里,看出人外(插图修订第14版)》分为“看入人里”、“看出人外”和“看人之间”三个部分:“看入人里”主要探讨了与沟通者有关的因素,说明了人际关系的本质,强调自我在沟通中的角色,并分析了知觉与情绪在沟通中的重要性;“看出人外”聚焦于沟通者之外信息的传送与接收,分析了语言的运用和非语言线索的特征,强调了倾听的重要性;“看人之间”则主要讨论了关系的演变过程,侧重于亲密关系的区辨,提出了增进沟通氛围、处理人际冲突的各种沟通方法。本书既关注有关人际沟通的理论介绍,也加入了丰富实用的阅读材料。7大专栏、超过100篇文章,让你可以轻松学习和应用书中的沟通技巧。新增超过50部热门美剧、电影和真人秀的分析,让你可以轻松印证作者在每一章总结的沟通准则,增加阅读的趣味性。
Author Description

罗纳德·B·阿德勒(Ronald B. Adler),致力于有关沟通的研究和写作。他的著作主题涵盖了商务沟通、公共演讲、小组交流、独断力以及社交技巧。写作之外,他还在大学授课,以帮助专业和商务人士改进他们在职场中的人际沟通技巧。

拉塞尔·F·普罗科特(Russell F. Proctor),北肯塔基大学教授。1990年在一次沟通学会议上与阿德勒相遇,两人就使用故事片作为教学用具达成了共识。多年来,他们围绕沟通这个主题广泛地撰写文章、四处演讲,并合作出版了许多教材。

黄素菲,台湾师范大学教育心理与辅导研究所博士,曾担任东吴大学专任讲师,并在台北商专、师范大学、台湾艺术学院、东吴大学、实践大学、辅仁大学、海洋大学等学府担任兼职讲师和辅导老师。现任阳明大学学生辅导中心主任。

李恩,自由译者,吉林大学心理学学士,海外工作四年,曾于联合国亚洲总部实习。
Comments

★“作为一名大学生,我已经习惯了枯燥粗简、令人昏昏欲睡的教科书,但《沟通的艺术》是一个例外。书里的绘画、诗歌以及故事,甚至卡通,都是美丽而有趣的,内容则经过精心组织,文本读起来让人忍俊不禁……如果您是一位沟通学者或心理学教授,正在为新课程挑选教材,请帮您的学生一个很大的忙:使用这本书吧!”
——读者评论
Catalogue

译者序
前言
致谢
第一章人际沟通入门
第一部分 看入人里
第二章沟通和认同:自我的塑造与展现
第三章知觉:看到什么就是什么
第四章情绪:感觉、思考和沟通

第二部分看出人外
第五章语言:障碍与桥梁
第六章非语言沟通:超越字词之外的信息
第七章倾听:不只是听见

第三部分看人之间
第八章沟通和关系的演变
第九章人际沟通中的亲密关系
第十章增进沟通气氛
第十一章处理人际冲突
出版后记
Book Abstract

或许你在小时候曾经玩过这种游戏:孩子们会先选出一个受害者——也许是因为他犯了一个实际的或想象中的错误,也许纯粹是为了好玩。不久之后,惩罚就以沉默的形式开始了。没有人要跟他或她说话,也没有人会回应这个倒霉鬼所说的话或做的事。
插图 Ap Photo/Javier Galeano
如果你曾经被如此教训过,你可能会体验到一连串的情绪。刚开始你会觉得(至少会表现出)无所谓,但过了一阵子,这种被当成透明人的压力开始萌生。如果这个游戏持续得够久,你会发现自己要么已经退缩到某种令人沮丧的状态中,要么已经出现敌意。敌意一方面是为了表达自己的愤怒,一方面是想要得到别人的回应。
在历史上,事实上在每一个社会中,成年人也和孩子们一样,把沉默相待当做一个权力的工具,用来表达他的不愉快,并且为了控制社会。我们都能直觉地感受到沟通——他人的陪伴——是人类最基本的需求之一,缺少与他人的接触是一个人所能承受的最残酷的惩罚。
除了带来情感上的痛苦,若一个人被剥夺陪伴甚至会影响到生命本身。腓特烈二世(Fredrick Ⅱ,亦称弗里德里希二世),公元1196到1250年的德国皇帝,可能是第一个以系统化方法证实这个论点的人。一位中世纪的历史学家描述了他独特的、也许带点残忍的实验:
他命令保姆和护士喂养婴孩,帮他们洗澡,但是不准对他们说话,因为他想要知道,在没有人跟婴儿接触之前,婴儿开口会先说出哪一种语言。是最古老的希伯来语,还是希腊语或者拉丁语?又或者是他们亲生父母说的语言?最后,他徒劳无功,因为所有的婴儿都死了。缺乏养育者的拥抱、慈爱的脸孔、深情的言语,他们根本无法存活。(Ross & McLaughlin 1949)
幸运的是,现代的研究者已经发现了相对不具伤害性的研究方法,来证明沟通的重要性。在一份研究“孤独”的报告中,参与者接受付费,独处于一间上锁的房间中,五名参与者里只有一名待了八天,三名待了两天,其中一名抱怨道:“别再有第二次了。”而第五个人仅仅待了两个小时。
现实生活中与人接近和相处的需求就和实验室中一样强烈,那些自己选择或者不得不成为独居者的事例不断地证实着这一点。W·卡尔·杰克逊(W. Carl Jackson),一位独自航行55天、横越大西洋的探险家,概述了大多数独居者的普遍心情:
我发现在第二个月出现的寂寞感使我感到很痛苦。我一直以为自己是个自给自足的人,但是此刻我终于明白,没有旁人做伴的生活是没有意义的。我开始有了强烈的、想要跟别人——一个真实的、鲜活的、有气息的人说话的需求。(Jackson 1978)
1.1 我们为什么要沟通?
你可能不同意上述的故事,并且认为在令人厌烦的日常生活中,独处是受欢迎的调剂品。的确,我们每个人都需要独处,对于独处的需求程度也远超过我们实际的独处时间。可是,从另一方面来说,每个人也都有自己独处的临界点,超过这个临界点,愉快就变成了痛苦。换句话来说,我们都需要友谊,我们都需要去沟通。
生理需求
沟通非常重要,沟通的存在与否会对生理健康产生很大影响。有极端的例子显示,沟通甚至可以成为生死攸关之事。美国参议员约翰·麦凯恩(John McCain)曾经是一名海军的舵手,他在越南北部被俘虏后,被单独监禁了六年。他描述战俘们如何借由轻轻敲击墙壁、费力拼出单词的方式创造出一套秘密代码,以便能传送信息。麦凯恩描写了囚犯之间冒着风险仍保持和其他人沟通的情形:
暗地沟通的处罚是很严重的,有一些战俘因为在这一过程中被发现而遭到严厉的拷打,身体和心灵都遭受了极大的创伤。虽然每个人都很害怕再次遭受酷刑,但在单人囚室中听见隔墙传来的轻敲墙壁的声响时,他们仍会对典狱人员说谎。极少有人能够长时间地不与人沟通。残酷的拷打或刑罚都不如孤独那般令人难以忍受。一旦断绝与其他美国人的联系,退守到沉默中……对我们而言,这等同于死亡。(McCain 1999)
其他囚犯同样也描述了由社会隔离(social isolation)带来的惩罚效应。前新闻记者特里·安德森(Terry Anderson)回顾了他在黎巴嫩七年的人质经历后,断然说道:“我宁愿与最糟糕的人相处,也好过没人陪伴。”
对于囚犯来说,沟通与生理健康之间的联结是毋庸置疑的。医学研究人员列举了一大串因缺乏亲密关系而导致的威胁健康事件,比如说:
● 一份包含了近150项研究、超过30万人参与的综合分析显示,那些与家人、朋友有着亲密联系的社会联结者的寿命要比社会孤立者平均长3.7年。(Holt-Lunstad & Layton 2010)
● 贫乏的人际关系会危害冠状动脉的健康,其程度与抽烟、高血压、血脂肪过高、过度肥胖和缺乏运动等一样严重。(McDermott & Eberly 1992;Williams & Mark 1992;Ruberman 1992)
● 相比拥有活跃社交网络的人,社交孤立者罹患感冒的几率要高四倍。(Cohen & Gwaltney 1997)
● 离异的、分居的和丧偶的人对心理治疗的需求是有配偶者的五到十倍。而婚姻幸福的人要比单身的人,在肺炎、外科手术和癌症上的发生率更低。(Parker-Pope 2010)(需要注意的是在这些研究当中,关系的品质[quality]——即关系亲密与否——比婚姻本身重要得多。)
相比之下,在沟通中创造出积极关系的生活更健康。一个人一天仅需短短十分钟的交往就能改善记忆力,增强智力功能。与他人交谈还可以减少孤独感和与之而来的疾病。能经常从爱人那里听到甜言蜜语的人,他们的应激激素水平往往更低。
这样的研究结果证明了拥有满意的人际关系的重要性。当然,每个人需要与人亲近的次数并不相等,沟通的质与量应该是同等重要的。关键的是,对于我们的健康而言,人际沟通不可或缺。
……

Specifications

Brand Jingdong book
Brand Origin China

Disclaimer

Product packaging, specifications and price are subject to change without notice. All information about the products on our website is provided for information purposes only. Please always read labels, warnings and directions provided with the product before use.

View Full Terms of Use
Add to favorites
{{ $isZh ? coupon.coupon_name_sub : coupon.coupon_ename_sub | formatCurrency }}
{{__("Buy Directly")}} {{ itemCurrency }}{{ item.directly_price }}
Quantity
{{ quantity }}
{{ instockMsg }}
{{ limitText }}
{{buttonTypePin == 3 ? __("Scan to view more PinGo") : __("Scan to start")}}
Sold by JD@CHINA
Ship to
{{ __("Ship to United States only") }}
Free shipping over 69
Genuine guarantee

Added to Cart

Keep Shopping

More to Consider

{{ item.brand_name }}

{{ item.item_name }}

{{ item.currency }}{{ item.market_price }}

{{ item.currency }}{{ item.unit_price }}

{{ item.currency }}{{ item.unit_price }}

Coupons

{{ coupon.coupon_name_new | formatCurrency }}
Clip Clipped Over
{{ getCouponDescStr(coupon) }}
{{ coupon.use_time_desc }}
Expires soon {{ formatTime(coupon.use_end_time) }}

Share this item with friends

Cancel

Yami Gift Card

Get this exclusive deal when paying with gift card

Terms and Conditions

Gift card deals are special offers for selected products;

The gift card deals will automatically be activated if a customer uses gift card balance at check out and the balance is sufficient to pay for the total price of the shopping cart products with gift card deals;

You will not be able to activate the gift card deals if you choose other payment methods besides gift card. The products will be purchased at their normal prices;

If your account balance is not enough to pay for the products with gift card deals, you can choose to reload your gift card balance by clicking on the Reload button at either shopping cart page or check out page;

Products that have gift card deals can be recognized by a special symbol showing 'GC Deal';

For any additional questions or concerns, please contact our customer service;

Yamibuy reserves the right of final interpretation.

Sold by Yami

Service Guarantee

Yami Free Shipping over $49
Yami Easy Returns
Yami Ships from United States

Shipping

  • United States

    Standard Shipping is $5.99 (Excluding Alaska & Hawaii). Free on orders of $49 or more.

    Local Express is $5.99 (Available in Parts of CA, NJ, MA & PA). Free on orders of $49 or more.

    2-Day Express (Includes Alaska & Hawaii) starts at $19.99.

Return Policy

Yami is committed to provide our customers with a peace of mind when purchasing from us. Most items shipped from Yamibuy.com can be returned within 30 days of receipt of shipment (For Food, Beverages, Snacks, Dry Goods, Health supplements, Fresh Grocery and Perishables Goods, within 7 days of receipt of shipment due to damages or quality issues; To ensure that every customer receives safe and high-quality products, we do not provide refunds or returns for beauty products once they have been opened or used, except in the case of quality issues; Some products may have different policies or requirements associated with them, please see below for products under special categories, or contact Yami Customer Service for further assistance).
Thank you for your understanding and support.

Learn More

Sold by Yami

Terms and Conditions of Yami E-Gift Card

If you choose “Redeem automatically” as your delivery method, your gift card balance will be reload automatically after your order has been processed successfully;

If you choose “Send to Email”as your delivery method, the card number and CVV will be sent to the email address automatically;

Any user can use the card number and CVV to redeem the gift card, please keep your gift card information safely. If you have any trouble receiving email, please contact Yami customer service;

Yami gift card can be used to purchase both Yami owned or Marketplace products;

Yami gift card will never expire;

Yami gift card balance does not have to be used up at once;

All rights reserved by Yami.

Return Policy

Gift card that has already been consumed is non-refundable.

Sold by JD@CHINA

Service Guarantee

Yami Free Shipping over $49
Yami Easy Returns
Yami Ships from United States

Shipping

  • United States

    Standard Shipping is $5.99 (Excluding Alaska & Hawaii). Free on orders of $49 or more.

    Local Express is $5.99 (Available in Parts of CA, NJ, MA & PA). Free on orders of $49 or more.

    2-Day Express (Includes Alaska & Hawaii) starts at $19.99.

Return Policy

You may return product within 30 days upon receiving the product. Items returned must be new in it's original packing, including the original invoice for the purchase. Customer return product at their own expense.

Sold by JD@CHINA

Service Guarantee

Yami Cross-store Free Shipping over $69
Yami 30-days Return

Yami-China FC

Yami has a consolidation warehouse in China which collects multiple sellers’ packages and combines to one order. Our Yami consolidation warehouse will directly ship the packages to your door. Cross-store free shipping over $69.

Return Policy

You may return products within 30 days upon receiving the products. Sellers take responsibilities for any wrong shipment or missing items. Packing needs to be unopened for any other than quality issues return. We promise to pack carefully, but because goods are taking long journey to destinations, simple damages to packaging may occur. Any damages not causing internal goods quality problems are not allowed to return. If you open the package and any quality problem is found, please contact customer service within three days after receipt of goods.

Shipping Information

Yami Consolidation Service Shipping Fee $9.99(Free shipping over $69)

Sellers in China will ship their orders within 1-2 business days once the order is placed. Packages are sent to our consolidation warehouse in China and combined there. Our Yami consolidation warehouse will directly ship the packages to you via UPS. The average time for UPS to ship from China to the United States is about 10 working days and it can be traced using the tracking number. Due to the pandemic, the delivery time may be delayed by about 5 days. The package needs to be signed by the guest. If the receipt is not signed, the customer shall bear the risk of loss of the package.

Sold by JD@CHINA

Service Guarantee

Free shipping over 69
Genuine guarantee

Shipping

Yami Consolidated Shipping $9.99(Free shipping over $69)


Seller will ship the orders within 1-2 business days. The logistics time limit is expected to be 7-15 working days. In case of customs clearance, the delivery time will be extended by 3-7 days. The final receipt date is subject to the information of the postal company.

Yami Points information

All items are excluding from any promotion or points events on Yamibuy.com

Return Policy

You may return product within 30 days upon receiving the product. Items returned must be new in it's original packing, including the original invoice for the purchase. Customer return product at their own expense.

Yami

Download the Yami App

Back Top

Recommended for You

About the brand

Jingdong book

为您推荐

Yami
欣葉
2种选择
欣叶 御大福 芋头麻薯 180g

周销量 600+

$1.66 $1.99 83折
Yami
欣葉
2种选择
欣叶 御大福 芋头麻薯 180g

周销量 600+

$1.66 $1.99 83折
Yami
欣葉
2种选择
欣叶 御大福 芋头麻薯 180g

周销量 600+

$1.66 $1.99 83折
Yami
欣葉
2种选择
欣叶 御大福 芋头麻薯 180g

周销量 600+

$1.66 $1.99 83折
Yami
欣葉
2种选择
欣叶 御大福 芋头麻薯 180g

周销量 600+

$1.66 $1.99 83折
Yami
欣葉
2种选择
欣叶 御大福 芋头麻薯 180g

周销量 600+

$1.66 $1.99 83折

Reviews{{'('+ commentList.posts_count + ')'}}

Have your say. Be the first to help other guests.

Write a review
{{ totalRating }} Write a review
  • {{i}} star

    {{i}} stars

    {{ parseInt(commentRatingList[i]) }}%

Yami Yami
{{ comment.user_name }}

{{ showTranslate(comment) }}Show Less

{{ strLimit(comment,800) }}Show more

Show Original

{{ comment.content }}

Yami
Show All

{{ formatTime(comment.in_dtm) }} VERIFIED PURCHASE {{groupData}}

{{ comment.likes_count }} {{ comment.likes_count }} {{ comment.reply_count }} {{comment.in_user==uid ? __('Delete') : __('Report')}}
Yami Yami
{{ comment.user_name }}

{{ showTranslate(comment) }}Show Less

{{ strLimit(comment,800) }}Show more

Show Original

{{ comment.content }}

Yami
Show All

{{ formatTime(comment.in_dtm) }} VERIFIED PURCHASE {{groupData}}

{{ comment.likes_count }} {{ comment.likes_count }} {{ comment.reply_count }} {{comment.in_user==uid ? __('Delete') : __('Report')}}

No related comment~

Review

Yami Yami

{{ showTranslate(commentDetails) }}Show Less

{{ strLimit(commentDetails,800) }}Show more

Show Original

{{ commentDetails.content }}

Yami
Show All

{{ formatTime(commentDetails.in_dtm) }} VERIFIED PURCHASE {{groupData}}

{{ commentDetails.likes_count }} {{ commentDetails.likes_count }} {{ commentDetails.reply_count }} {{commentDetails.in_user==uid ? __('Delete') : __('Report')}}

Please write at least one word

Comments{{'(' + replyList.length + ')'}}

Yami Yami

{{ showTranslate(reply) }}Show Less

{{ strLimit(reply,800) }}Show more

Show Original

{{ reply.reply_content }}

{{ formatTime(reply.reply_in_dtm) }}

{{ reply.reply_likes_count }} {{ reply.reply_likes_count }} {{ reply.reply_reply_count }} {{reply.reply_in_user==uid ? __('Delete') : __('Report')}}

Please write at least one word

Cancel

That’s all the comments so far!

Write a review
How would you rate this item?

Please add your comment.

  • A nice nickname will make your comments more popular!
  • The nickname in your account will be changed to the same as here.
Thanks for your review
Our community rely on great reviews like yours to find the best of Asia.

Report

If you find this content inappropriate and think it should be removed from the Yami.com site, let us know please.

Cancel

Are you sure to delete your review?

Cancel

You’ve Recently Viewed

About the brand

Jingdong book