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Jingdong book

关键对话:如何高效能沟通(原书第2版)

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Editer Recommend

四两拨千斤应对一切沟通难题《纽约时报》《商业周刊》畅销书,全美畅销300万册史蒂芬?柯维、樊登、采铜 联袂推荐基于20多年对全球10万多人的实证调查,所述方法被《财富》500强企业中300多家采用。

Content Description

每个人生命中不可避免地会遇到“关键时刻”,它们可能是:
向上司提出精心设计的方案,却被泼了一头冷水。
想和配偶沟通,希望对方的家人不要干涉你们的生活。
和孩子谈认真学习,却被当作耳边风。
提醒朋友还钱,他却总找各种借口推脱。
是隐忍不发,任由情况向对你不利的方向发展?
还是冲冠一怒,说一些事后让自己后悔的话,把事情推向恶性循环?
大多数人在面对难以解决却将对生活产生重大影响的“关键时刻”,都不知如何应对。其实,在隐忍和暴怒之间,还有一种方法,既能圆满地解决问题,又不会伤害或冒犯对方。
本书作者团队基于20多年对全球10万多人的跟踪调查,甄选出大家公认的对话高手,找出其在“关键对话”中共有的特征和行为,层层剖析,归纳出一套行之有效的方法。同时辅以丰富的对话情境和轻松幽默的小故事,帮助你以*迅速的方式掌握这些技巧。
说得切中要点,让对方清楚地知道你的看法,是一种能力;说得圆满得体,让对方自动反省,是一种智慧。运用本书提供的技巧,无论是多么难以应对的局面,你都能够以事半功倍的效率轻松面对,成就无往不利的事业并拥有更快乐的人生!

Author Description

本书作者团队曾出版过4本《纽约时报》畅销书,即《关键对话》《关键冲突》《关键影响力》《关键改变》。

科里·帕特森(Kerry Patterson)

在斯坦福大学从事组织行为方面的博士研究工作。2004年,获得杨百翰大学马里奥特管理学院迪尔奖,以表彰他在组织行为领域的杰出贡献。曾负责过多个长期行为变化调查研究项目。

约瑟夫·格雷尼(Joseph Grenny)

企业变革研究领域从业30多年的资深顾问。非营利组织Unitus的共同创始人,该组织致力于帮助世界贫困人口实现经济自立的目标。

罗恩·麦克米兰(Ron McMillan)

广受好评的演讲师兼企业咨询顾问。柯维领导力研究中心的创立者之一,曾担任该中心的研发部副总裁。

艾尔·史威茨勒(Al Switzler)

密歇根大学行政开发中心讲师,为《财富》500强中的数十家企业提供过服务,主要从事培训和管理指导工作。


Comments

这是一本具有突破性意义的作品。对于这本书的重要性、影响力和及时性,我认为无论怎样强调都不过分。

史蒂芬·柯维

《高效能人士的七个习惯》作者

关键对话的逻辑、方法、步骤已经完全融入了我和大量读书会书友们的血液,成为我们处理问题的标准步骤。掌握关键对话,不但可以达成目的,还能增进关系!

樊 登

樊登读书会创始人

本书教会我们如何避免无谓的争吵,达成有效的沟通。它系统地介绍了如何在重大但有分歧的讨论中达成一致,这些方法合理、细致、实用,不论对于职场沟通还是家庭沟通都很有帮助。而且所有的方法都辅以真实案例,方便读者在具体的情景中去理解不同沟通方式的得失。读完本书后,我心想:如果人人都读一下这本书,那么这个世界该有多么和谐安宁啊!

采 铜

《精进:如何成为一个很厉害的人》作者

作为《关键对话》的实践者和推广者,我亲眼看到诸多组织通过卓越的“关键对话”提升了个人的领导力,改变了组织绩效。它应该是每个职场人必须具备的技能!

王 玥

《关键对话》中国区首批认证讲师、创业邦合伙人


Catalogue

目录

赞誉

推荐序一

推荐序二

译者序

前言

第1章何谓关键对话 001

关键对话有三个特征:对话双方的观点有很大差距,对话存在很高的风险,对话双方的情绪非常激烈。

第2章掌握关键对话 017

生活中到处都是关键时刻,对话高手之所以能脱颖而出,成为有影响力的人,是因为他们有能力避免我们常遇到的“傻瓜式选择”——激烈反对或沉默接受错误决定。

第3章从“心”开始 029

如何确定目标

明确你的真正目的,问自己:我想为自己、他人和人际关系做些什么?面对我的真正目的,我该怎么做?

第4章注意观察 045

如何判断对话氛围是否安全

既要观察对话的内容,又要观察对话的气氛。当对话陷入危机时,暂时后退,放慢节奏。

第5章保证安全 064

如何让对方畅所欲言

安全感的第一个条件是共同目的,相互尊重是对话的持续因素。当两者出现危机时,你可以采用道歉、对比说明、创建共同目的来应对,恢复对方的安全感。

第6章控制想法 090

如何在愤怒、恐惧或受伤的情况下展开对话

我们的情绪来源于大脑对于观察到的事实的构想。驾驭自己的情绪,需要回到客观的事实,避免主观臆断。

第7章陈述观点 115

如何循循善诱而非独断专行

讨论敏感问题的五种技巧是分享事实经过,说出你的想法,征询对方观点,做出试探表述,鼓励做出尝试。前三种是 “内容”方面的技巧,后两种是 “方式”方面的技巧。

第8章了解动机 138

如何帮助对方走出沉默或暴力状态

用四种倾听手段了解对方的看法:询问观点、确认感受、重新描述、主动引导。用三种应对方法避免不必要的不合:赞同、补充、比较。

第9章开始行动 157

如何把关键对话转变成行动和结果

采用适当的决策法,明确何人何时完成何种任务,对任务实施检查监督。

第10章案例分析 168

17个复杂的案例说明本书的对话技巧可以解决你能想到的任何问题。

第11章综合应用 189

关键对话的准备和学习工具

后记《关键对话》10年应用作者手记 200

参考文献 207

作者简介 208

VitalSmarts公司简介 209


Book Abstract

《关键对话:如何高效能沟通(原书第2版)》:
如何做出改变
要改变这种情况其实很容易,但首先你必须愿意面对这个问题。当你意识到自己正在拼命宣扬自己的观点正确时,你应当放弃咄咄逼人的攻势,想想希望为自己、他人、你们之间的关系实现怎样的目的,然后问自己这样一个问题:“如果这些是我真正希望实现的目的,我该怎样做?”只要你体内的肾上腺素不再肆虐,头脑马上就会变得清醒,这时你就可以使用综合陈述法解决问题了。
首先,关注你的行为。你应当关注那些对方抵制你的情况,为应对你的做法,他们可能会提高音量或是强调自己看法背后的事实,当然也有可能以沉默不语的方式表示反抗。这时,你应当把关注点从话题(不管有多重要)转移到你自己身上,留意你的自我表现:你是否身体前倾、怒目而视?你是否提高了嗓门?你是否一心只想战胜对方?你是否不给对方机会,长篇大论地指责对方,使用各种花招为自己辩护?记住,对问题本身越关注。你就越难以做出正确的行为表现。
其次,缓和你的做法。你应当表现出宽容、开放的心态,假定对方的观点也有价值,也能有效地解决问题,然后请他们说出自己的看法。
当然,要做到这一点并不容易。放弃对自我立场的强调是一种完全违反意愿的做法,很多人都难以做到。当你完全相信某个观点时,想要让你缓和咄咄逼人的语气是很难的。毕竟,当你知道对方的想法不正确时,又怎么会征求他们的意见呢?这不是自寻烦恼吗?
……
Introduction

前本书第1版出版时,我们曾做出过一个大胆的陈述,即人类生活中很多问题出现的根本原因在于,当面对高风险、情绪化问题时,人们如何处理和对方观点不一致的情况。对于人生中的这种“关键”时刻,我们的建议是,如果人们能够学习那些有效掌握高风险对话大师的做法,企业的表现一定会因此出现巨大的改善。

10年过去,如果说现在和当年有什么不同的话,唯一的不同是我们越来越确信这一论断的正确性了。我们的研究队伍日益壮大。各种证据表明当企业领导努力创建起关键对话文化之后,核电厂的运作变得更加安全,财务公司的客户变得更加忠诚,医疗系统变得更加规范,政府机构的服务变得更加高效,科技公司的跨国业务变得更加紧密无间。

但是,如果说过去10年中最令人满意的研究成果,完全是根据深受本书影响的读者们提供的众多案例总结而成,而非在精确的研究数据基础之上提出的,显然有失公允。但不可否认的是,这些真实案例的确要比数字更有说服力。例如,一位女士读完本书后和关系疏远的父亲重新建立了父女关系;一位护士通过和误诊病情的医生展开关键对话,成功地拯救了患者的生命;一位男士利用本书的技巧,在父亲去世后成功避免了兄弟之间因为遗嘱问题反目成仇;还有一位勇敢的读者,甚至利用关键对话培训中学到的方法在巴西把劫匪说得弃枪从良!

显然,把这些案例和200万读者共享肯定会产生巨大的效应。它们会让你同样感受到我们在和每位普通人的互动中得到的价值感和成就感。

本书的新内容

在第2版中,我们做出了一些重要改动,使之成为更有影响力的一部作品。这些改动之处包括核心观点的阐述、案例的更新以及重点内容的补充强调。其中我们最重视的是,对重要的新型研究结果的总结、可帮助说明理论观点的强有力的读者故事以及后记部分记录本书作者个人心路历程的观点整理。

我们相信,这些新的内容不但会提升你的阅读体验,而且会帮助你更有效地把书中的理论转变成切实可行的工作和生活习惯。

未来方向

看到有这么多读者积极响应本书的研究工作,这让我们感到非常激动。老实说,10年前我们已经敢于预言书中的理论会改变世界。我们非常确信,改变人们应对关键时刻的方式可以为企业、个人、家庭和国家带来更加美好的未来。我们唯一无法确定的是,整个世界是否会像我们期望的那样对此做出积极响应。

当然,从目前的情况来看,形势的发展还是非常喜人的。我们非常高兴地看到,如今越来越多的人意识到关键对话是有效改变其人生的手段。我们有幸向各大政府机构主管、商业大亨以及极具影响力的社会企业家教授这门课程。本书甚至推出了阿拉伯语和希伯来语两个新的译本,这让我们看到更大成功的希望。随着本书的普及,关键对话的技巧和原则不但延伸到了喀布尔和开罗这样充满动荡与纷争的地区,而且在曼谷和波士顿等高速发展与富有影响力的地区也大行其道。毫无疑问,随着读者数量的增加和成功故事的积累,我们变得更加充满动力,要力争让本书成为改变人类生活的福音。

新版序到此为止。

最后,我们衷心希望本书能为你带来更美好的阅读体验,激发你更深刻的思考和行动。

科里·帕特森

约瑟夫·格雷尼

罗恩·麦克米兰

艾尔·史威茨勒

2011年5月


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2种选择
欣叶 御大福 芋头麻薯 180g

周销量 600+

$1.66 $1.99 83折

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