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Jingdong book

酒店管理信息系统教程实训手册（第2版）

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Jingdong book

酒店管理信息系统教程实训手册（第2版）

Name: 酒店管理信息系统教程实训手册（第2版）
Brand: Jingdong book
SKU: 3114012911
Price: 43.55 USD
Availability: OutOfStock

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Content Description

《酒店管理信息系统教程实训手册（第2版）》系统地介绍了酒店管理信息系统的操作，共分八个单元，对档案、预订、登记入住、住店期间服务、退房结账及团队等内容进行了详细的讲述。
《酒店管理信息系统教程实训手册（第2版）》在编排上突显科学性和实用性：全书按照先整体后局部再综合的思路编写，让读者在掌握基本操作的基础上再注重细节的把握，最后加以综合运用；每单元的编写均先以理论知识、操作流程为铺垫，后附大量的案例来重复实践加以巩固，注重理论联系实际；案例的安排具有连贯性，脉络清晰。
《酒店管理信息系统教程实训手册（第2版）》可以作为高等院校和中职院校酒店管理专业学生的实训教材，也可供高星级酒店员工培训使用。

Catalogue

第1单元档案
1．1 档案类型（Profile Types）
1．2 新建档案（Creating a New Profile）
1．3 档案查询（Profile Search）
1．4 档案管理（Profile Management）
1．5 综合例题

第2单元Opera初步
2．1 预订（Reservation）初步
2．2 登记人住（Check In）初步
2．3 退房（Check Out）初步

第3单元预订
3．1 散客预订（Foreign Independent Tourist）
3．2 公司预订（Company）
3．3 旅行社预订（Travel Agency）
3．4 合住（Share）
3．5 定金（Deposit）
3．6 信用卡（Credit Cards）
3．7 代表人（Party）
3．8 分账（Routing）
3．9 综合例题

第4单元登记入住
4．1 分房（Room Assignment）
4．2 有预订散客登记入住（Reserved Guests C/I）
4．3 无预订散客登记入住（Walk In Guests C/I）
4．4 客人撤销人住（Cancel C／I）
4．5 换房（Room Move）
4．6 续住（Extended Stay）
4．7 加床（Extra Bed）
4．8 假房（Pseudo Room）
4．9 综合例题

第5单元住店期间服务
5．1 查询客人（Search Guests）
5．2 问询服务（Information）
5．3 留言（Message）
5．4 需要跟办的事情（Trace）
5．5 客人某一段时间的去向（Locator）
5．6 警告（Alens）
5．7 转交物品（Articles Delivery）
5．8 租借物品（Rented Item）
5．9 贵重物品寄存（Saver）
5．10 外币兑换（Foreign Currency Exchange）
5．11 综合例题

第6单元退房结账
6．1 入账（Post）
6．2 快速入账（Fast Posting）
6．3 客人结账（Billing）
6．4 快速结账（Quick Check Out）
6．5 综合例题

第7单元团队
7．1 团队预订（Group Reservation）
7．2 团队入住（Group C/I）
7．3 团队结账（Group C/O）
7．4 综合例题

第8单元综合应用
8．1 综合应用
8．2 综合应用二

附录1 0pera PMS功能键简介
附录2 酒店常用英文
附录3 客房及客人状态变化图

Introduction

《酒店管理信息系统教程实训手册》是《酒店管理信息系统教程-Opera系统应用》（陈为新、黄崎主编，中国旅游出版社）的配套教学用书。本手册的编写，力求具备以下特点：
1.针对性。作为《酒店管理信息系统教程-Opera系统应用》的配套用书，本书的习题集严格按照教材的体系和顺序安排内容，设置了Opera初步、预订、登记入住、收银结账及团队等五个单元，并且在理论和方法上与教材保持一致。
2.科学性。习题集按照先整体后局部再综合的思路编写，让学生在掌握基本操作的基础上，再注重细节的把握，最后加以综合运用；每单元的编写均先以理论知识、操作流程为铺垫，后附大量的案例来重复实践加以巩固，注重理论联系实际；案例的安排具有连贯性，后一单元的习题通常是以前单元习题的延续，脉络清晰连贯。
3.实用性。习题集中选编的案例源于酒店接待业务中的真实场景再现，与实践紧密结合。学生通过对习题的练习不仅能够加强操作能力的培养与锻炼，还可以加深对酒店业务的了解，为学生今后进入酒店工作实习、就业提供无缝对接。
鉴于习题集中的案例题量较大且具有连贯性，也是为了满足广大教师与学生的使用，在此就习题集的使用提出如下建议及说明：
1.为学生配置独立的操作系统用户名。一方面可以贴近实际，更重要的是教师可以运用系统功能根据用户名进行查找并对学生练习的完成情况进行考核与评分。
2.配套习题格式。例：“2.2.2/2.2.3/→3.1.4”表示：当前习题为3.1.4，是2.2.2/2.2.3的延续，即只有在完成2.2.2/2.2.3的基础上方可完成3.1.4的操作。
3.顾客姓名前加学生学号以示区分。由于教学的特殊性，多人在同一数据库中操作同一习题，需在顾客姓名前加学号区分，避免姓名相同带来的不便。
本习题集由上海师范大学旅游学院酒店管理信息系统建设团队的教师杨荫稚、黄琦、陈为新和许鹏编写，由许鹏主编。付蓉、张珊珊编辑对习题集的编写和出版工作给予了很大支持和帮助，在此谨表深切的谢意。
对于习题集中的不妥和错误之处，恳请读者批评指正，以利今后改进。

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Jingdong book

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