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Jingdong book

人际冲突：构成和解决（第7版）

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Jingdong book

人际冲突：构成和解决（第7版）

Name: 人际冲突：构成和解决（第7版）
Brand: Jingdong book
SKU: 3116001901
Price: 45.52 USD
Availability: OutOfStock

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Content Description

冲突是生活的常态。我们无法避免冲突，但应该了解它的构成和产生，并寻求积极的解决方法。这是人际交往的核心，也是《人际冲突：构成和解决》要告诉你的全部内容。
自1978年首次出版以来，《人际冲突：构成和解决》提出的核心理念已深入人心，被美国乃至全世界读者运用着。第7版更是凭借其权威的冲突定义、哲学性的核心理念、最新的研究成果以及最佳的解决方案而广受好评。
《人际冲突：构成和解决》第一部分介绍了冲突的构成，包括冲突的性质以及利益、目标、权力、处事风格等一系列促使冲突产生的因素；第二部分提出解决冲突的方案，例如：预估冲突、对话技巧、谈判、原谅等等。
第7版新增“预防破坏性冲突”，敦促读者从以往的经验中吸取教训，预防将来可能发生的冲突，并且给出了“解决冲突最佳方法”的核心价值。
本书每章末尾有重要术语和复习题，方便读者学习；新加了案例和应用方案，作为讨论主题。
《人际冲突：构成和解决》可作为“沟通与冲突”、“人际冲突”、“冲突管理”、“冲突与谈判”、“人际关系中的冲突”等课程的教材。

Author Description

威廉·W·威尔莫特，美国蒙大拿大学教授，也是一位经验丰富的组织调解员和冲突管理者。

Catalogue

序言
第一部分冲突的构成
第一章冲突的性质
第二章认识冲突
第三章利益与目标
第四章权力：冲突的结构
第五章方式与策略
第二部分干预
第六章评估冲突
第七章控制冲突
第八章共赢的谈判
第九章第三方干预
第十章修补“断枝”：原谅与和解
第十一章预防破坏性冲突
参考文献
主题索引

Book Abstract

香农应该怎么办？她曾作的任何努力和尝试都不起作用，她在寻求到帮助之前，应该坚持走高层领导这条路——比如，到人力资源部门寻求帮助，他们对性骚扰事件一直都在监控。香农却不知道这一点，觉得毫无办法只有辞职。她郁闷，状态不好，染了病，深受打击。冲突在开庭审判之前变为了僵局。
当然，不是所有的案例都如此悲凉。然而记住，当你觉得自己愤世嫉俗、郁闷、沉默、怨愤，或者你想隐藏自己的情感时，你需要调用在第四章提到的弱势策略“权力：冲突的结构”来打破这个循环。积极的沟通练习
通过作出回避或扩大冲突的决定，通过判断你自己的冲突哲学，认识到冲突中情绪的角色，并且培养分析和缓和自己及他人愤怒情绪的能力，我们已经讨论了可以让你缓和沟通的种种方式。另外，强调以下沟通方式，可以更积极地解决冲突。对话过程
一个人的沟通方式暗示并制造了冲突的紧张度。对话和普通的谈话不同，因为即使你不喜欢对方所宣称的东西，你依然得聆听，并对其作出评价。“虽然你不能正面评价所有人类的行为……你依然可以逐个地进行正面的评价。（Stewart1978）”只有在双方（两个人或者两个群体）的力量多少是持平的时候，对话才是可行的（Tourner1978）。一方积极地面对另一方，因而“解决冲突的答案就能从冲突‘双方’中出现”（Arnett1980a，113）。在这种冲突的对话观点中，双方都不掌握真相；真相只会出现在双方的争执中（Buber1972；Stewart1978）。有关对话最雅致的叙述莫过于泽迪克（Zediker）和斯图尔特（Stewart）（2002），他们将对话描述为持续的张力（maintaining tension）。在对话中，我们“不管对方如何，都坚守自己的立场”。我们一方面受对方影响，另一方面在阐明和维持我们自己的立场，坚持我们的观点或自信是对的事情。在对话中我们会改变；我们不是简单地默认。你可以想象得到，对话是不易的。就如凯勒所言，“对话的真正考验在冲突之中，而不是在随意的谈话中”（Arnett1980a，124）。参与对话需要“绝对的强悍”，要求我们即使在冲突中也要使对方信服（Brown and Keller1973）。使他人参与对话是对一段关系负责，同时是对自己的原则负责的行为。如果一个人有勇气能够平衡他的雄心及平和的友谊，这是相当不容易的（Frank 1978）。对话引导合作。
对话和正常谈话的不同处之一就在于，在对话中，双方互相倾听交谈，以帮助对方理解谈话的内容。一方很积极地提出问题，并揣测对方会说些什么，这不是为了反驳对方，而是帮助理解即使是一个相反的观点。这种敏锐和积极的倾听需要人们相信听和被听之间相互转化的能力。有质量的对话是缓慢、仔细、包含感情、充满敬意和全神贯注的。一方“向坏消息移动”，因而一个相反的观点能够被倾听。双方必须学会这种向明显相反的观点移动的方法；如果不能够深层地体会双方的重要性，不理解合作寻找彼此尊重的解决方法的重要性，就不会学会这种方法。
总之，以下的步骤可以指引关系亲密的各方，如好朋友、工作伙伴、伴侣或家庭成员，走向对话的层面，深化他们合作的程度。
……

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