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Jingdong book

英语不“狠”,事业不稳:进外企必须学好的99堂英文课

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英语不“狠”,事业不稳:进外企必须学好的99堂英文课

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职场前辈告诉你:英语不狠,事业不稳!有鉴于此,《英语不“狠”,事业不稳:进外企必须学好的99堂英文课》为你准备的99堂课尽可能全面地讲解了外企工作方方面面会使用到的英文:文化礼仪、日常办公、公文写作、会议谈判、商务旅行、休闲娱乐……轻松幽默的背景知识讲解、各类外企工作场景全真模拟、灵活百变的例句句库、为表达增光添彩的名言警句——不管你是要踏入外企大门,还是想要成为外企职场万人迷,读完《英语不“狠”事业不稳:进外企必须学好的99堂英文课》就足够了。
Catalogue

前言
Chapter 1 Culture & Etiquette 了解老外的文化和礼仪
Lesson 1 The First Day You Go to Work 上班第一天
Lesson 2 Names and Forms of Address 姓名与称呼
Lesson 3 Using Polite Language in the Office 办公室礼貌用语
Lesson 4 Navigating the Place Setting 餐桌礼仪
Lesson 5 Cubicle Etiquette 工作中常见礼节
Lesson 6 Rules of Host 请客之道
Lesson 7 Netiquette between Colleagues 同事问的网络礼节
Lesson 8 Give Presents and Send Gift 送礼物和卡片的礼节
Lesson 9 Topics and Taboos for Small Talks 闲聊的话题与禁忌
Lesson 10 Corporate Culture in Different Country 了解不同国家企业的文化

Chapter 2 Different Departments 各部门英语大不同
Lesson 1 At the Reception Desk 在前台接待处
Lesson 2 Division Manager 部门经理
Lesson 3 HR Department 人力资源
Lesson 4 Secretary or Assistant 秘书及助理
Lesson 5 Sales Job 销售工作
Lesson 6 Logistics Work 物流工作
Lesson 7 Cashier and Accountant 财会出纳工作
Lesson 8 Purchase Work采购工作
Lesson 9 Department of Public Relations 公关部门
Lesson 10 Advertising Staff 广告工作

Chapter 3 Routine Office Work 日常办公常用语
Lesson 1 Printing and Copying 复印和打印工作
Lesson 2 Receiving and Sending a Fax 收发传真
Lesson 3 Filling Documents 整理文件
Lesson 4 Asking for a Transfer 请求调换工作
Lesson 5 Salary Raise 向老板提出加薪
Lesson 6 Asking for Leave 请假
Lesson 7 Work Overtime 加班
Lesson 8 Reporting Works 汇报工作
Lesson 9 Receiving Visitors 接待来访客户
Lesson 10 Handling Customer Complains 处理客户投诉

Chapter 4 Making Calls 电话英语
Lesson 1 Making Calls in the Office 在办公室打电话
Lesson 2 Making an Appointment 预约客户
Lesson 3 Telephone Counseling 电话咨询
Lesson 4 Receiving Calls in the Office 在办公室接电话
Lesson 5 The People is not in 要找的人不在
Lesson 6 Poor Connection Quality 通话质量有问题
Lesson 7 Transfer and Leave Message 转接电话及留言
Lesson 8 Telephone Answering Machine 电话答录机
Lesson 9 Have the Wrong Number 打错电话
Lesson 10 End up Calling 结束通话

Chapter 5 Practical Writing 应用文写用
Lesson 1 Memo 备忘录
Lesson 2 Short Note 便笺写作
Lesson 3 Announcement 通知
Lesson 4 Presentation 做好简报
Lesson 5 Business e-mail 书写商务电子邮件
Lesson 6 Invitation 邀请函
Lesson 7 Letter of Complaint 投诉信
Lesson 8 Letter of Engagement 约定函
Lesson 9 Sales Promotion Letter 推广信
Lesson 10 Letter of Thanks 感谢信

Chapter 6 Getting along with Colleagues 与同事相处
Lesson 1 Appreciation 表达感激
Lesson 2 Apologizing 真诚道歉
Lesson 3 Compliments 多用赞美
……
Chapter 7 Meeting and Negotiation 会议与谈判
Chapter 8 Maintenance 休闲娱乐
Chapter 9 Business Trip 商务旅行
Chapter 10 Job Hunting 现在可以开始找工作啦
附录
Book Abstract

同事间的网络礼节,主要是指电子邮件。人们常说,到了外企的圈子,就意味着必须接受电子邮件文化。夸张一点说,如果哪一天没有电子邮件,或许很多外企人会不知道该怎样办公了。唐骏曾经提到,在微软的十年里,曾经发送了10万封电子邮件,平均一天发送30封。以唐骏微软高管的身份,这个数字并不惊人。对于一个工作饱和的外企人,一天发送20封邮件是一个很平常的数字。由此可见,在外企工作,电子邮件是多么重要,关于它的礼仪当然不能
Part 1 外企知识小分钟
外企白领无论大事小事都写电邮,即使面对面坐着也要写电邮。他们的理由是:如果当面说或者在电话里讲,对方左耳听右耳也许就忘了,许多事情从此“死无对证”。电邮存在公司服务器上,白纸黑字,谁也赖不掉。而且外企不流行口头汇报工作,因为每个人都很忙,且难保会忘己。再加上用QQ和MSN传文件很容易漏掉,所以,电邮成了外企白领间沟通的重要方式。
当然,外企的电邮也有规范,邮件主体尽量不要出现汉字,汉字只能在附件中出现。邮件字体一般要求英文用Verdana,汉字用细等线简体等。一般来说,首选电邮的情况包括:传递文件资料、留下书面证据、通知多人某项工作的进展等。这三项可以概括80%邮件的功能。每天要发送的电邮如此之多,如果不谙外企的电邮文化,就一定会犯一些小错误。比如,电子邮件发给谁,抄送谁,甚或密送谁,都是很有讲究的。下面是一些非常有用的提示:
主题要明确。让人一眼就明白邮件的大致内容,可以判断邮件的紧急重要程度。
不要用长句、长段落。最好两到三句话一段。多使用连词,形成一个有效的逻辑关系。对方读起来容易,会加快回复的速度和效率,也就意味着加快了你的工作效率。
抄送功能要用好。抄送时一定要三思,尤其是群发抄送的。群发的邮件通常不会引起收件人的注意。因此除非是非常必要的情况,不要抄送超过10人。
不要轻易使用密送功能。工作中,密送功能使发送和接收密送邮件的人都不舒服,如果被其他收件人知道,那就会令更多人不悦。不如光名正大地发邮件,只要事先动脑筋考虑清楚哪些人是收件人,或者发多次就好了。
最后,也是最重要的,发送邮件一定要注意礼貌和措辞。不论是自己熟悉得不能再熟悉的同事、平常和蔼的老板,还是客户,从未谋面的总部领导、同事,都要注意适当的礼貌。而且多从对方的角度考虑,想想对方期待从你这里得到什么信息,什么样的解决方案,甚至你的积极关注和响应是否会使他或者她感到自己工作的重要。
……

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Brand Jingdong book
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