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Jingdong book

超级聊天术:实战篇

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超级聊天术:实战篇

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1. 本书是百万册畅销书《超级聊天术》的续作,内容注重实战,更贴近生活。这本书设置了101个生活中常见的聊天困境,教你如何应付交流困境,提升聊天力,获得和谐的人际关系。

2. 作者是畅销书作家,在日本明治大学开设了“聊天课”,是日本有名的沟通大师,很有影响力。他的著作很多,《超级聊天术》在日本、内地、台湾省都取得了数十万册的销量,可谓风靡亚洲。

3. 本书图文并茂,配有115张图解说明,读起来通俗有趣,让你能够轻松学会高明的聊天技巧。


Content Description

在现实生活中,面对这些场合,很多人却束手无策:

·电梯里只有你和老板,尴尬又紧张;

·面对喜欢的人,却不知道说什么才好;

·作为业务员,却不知道和客户聊什么话题合适;

·在街上遇见熟人打招呼,却想不起对方是谁;

·面对不熟悉的亲戚,完全不知道如何应对;

·面对能聊的人,经常不知道该如何接对方的话;

…………

面对聊天中的难题和困境,沟通大师、明治大学教授斋藤孝推出了新作《超级聊天术:实战篇》,帮你轻松化解101个让你不知所措的实战场景,全方位指引日常生活,让你聊天不在有压力,跟谁都能聊得很开心!

本书是畅销书《超级聊天术》的续作,也是一本在任何时候、任何场合,面对任何人都管用的实战宝典。


Author Description

斋藤孝,日本教授、学习专家、畅销书作家。

1960年出生于日本静冈县,毕业于东京大学,并于该校修读教育学博士课程,现任明治大学文学部教授,专攻教育学、身体论、沟通论。

著作有《超级阅读术》《学会学习》《深阅读》《开口就能说重点》《如何有效提问》等。


Catalogue

序章每个人都能掌握的聊天术!聊天的五大法则

聊天法则①聊天并不一定要有具体内容

聊天法则②聊天由“打招呼+α”构成

聊天法则③聊天应该爽快地结束

聊天法则④聊天并不需要结论

聊天法则⑤只要经过练习,人人都能擅长聊天

第1 章化解尴尬气氛!解围的聊天术

1独自参加自助餐派对,如何跟初次见面的人交谈?

2在路上遇到熟人打招呼,却想不起对方的名字

3在理发店的对话,对我来说是个负担

4在电梯里,如何愉快地聊天?

5一直学不会和的哥聊天

6没内容的聊天太恐怖,无法随意地聊天

7想跟年轻同事拉近距离,但很快就没话聊了

8朋友老是说一些丧气话,怎样转换话题?

9去探望生病的同事,却不知如何开口①

10去探望生病的同事,却不知如何开口②

11在回家路上,偶遇从没有说过话的邻居

12如何结束保险推销员没完没了的介绍?

13叔叔不管聊什么,都能扯到自己喜欢的事情上

14在道口等红灯时,偶遇面熟的人

15人多的时候聊得很开心,两个人的时候就沉默了

16如何与喜欢吹嘘的同事聊天?

17跟亲友的熟人聊些什么好?

18跟天天见面的物业管理员怎么聊天?

19没有熟人的婚礼答谢宴上,怎么都聊不起来

20怎样回应喜欢探问隐私的人?

21遇到状况的时候,如何缓和焦躁的气氛?

22聊天的时候,怎么避免性骚扰的嫌疑?

23怎样巧妙地打断客户的性骚扰谈话?

24在健身房里,如何轻松地聊天?

25当对方传八卦和讲坏话时,如何转换话题?

26因为嘴笨而交不到朋友,怎么办?

27和沉默的熟人长时间相处时,如何寻找话题?

28一被人夸就害羞,不能放松地聊天

29一起学习的人都不喜欢说话,如何找话题?

30婴儿在车上大哭不止,如何和婴儿的妈妈聊天?

31和朋友的老公独处时,总觉得有点尴尬

32丈夫是典型的沉默人士,夫妻之间应该怎么聊天?

33和一群上班族妈妈聊天时,全职主妇完全插不上嘴

34带着孩子出去玩,怎么才能融入小集体?

35回家路上碰到一起上课的人,却找不到话题可聊

36休息日素颜的时候碰到同事,如何掩饰?①

37休息日素颜的时候碰到同事,如何掩饰?②

第2 章工作变顺利!让事业变顺畅的聊天术

1电梯里只有我和老板,紧张得不会说话

2公司的吸烟角特别安静,没法得到放松

3在地铁商场的员工休息室里,跟别人聊不起来

4怎么才能像金牌销售那样幽默地谈笑?

5同事小酌变成吐槽大会,如何调节气氛?

6电梯迟迟不来,等待的几十秒钟真是尴尬

7和沉默的上司一起出差,感觉很紧张

8聚会上遇到“上司的朋友”,不知该聊什么

9在交流午餐会上,被资深女同事包围①

10在交流午餐会上,被资深女同事包围②

11我是一个口拙的销售员,无法跟顾客轻松地聊天

12客户主管太冷淡,怎么都聊不起来

13和客户聊天的时候,哪些是禁忌话题?

14客户公司换了女主管,什么话题才能投其所好?

15去客户公司拜访,被带往会客室时说点什么好?

16工作出错被领导痛骂一顿,第二天上班心事重重

17客户主管暂时离开,如何与对方公司的人聊天?

18上司是炫犬狂魔,如何巧妙脱身?

19跟客户方的大人物同坐一辆车时,聊什么好?①

20跟客户方的大人物同坐一辆车时,聊什么好?②

21除了业务不会聊其他话题,无法跟客户搞好关系

22业内的管理层聚会,不谈业务就聊不起来

23长时间接待顾客,不知道该聊些什么

24跟同事和她的朋友一起吃饭,我完全跟不上话题

25跟谈崩的客户狭路相逢,想调节一下尴尬的气氛①

26跟谈崩的客户狭路相逢,想调节一下尴尬的气氛②

27被一喝醉就教育人的上司抓住说话,怎么办?

28被调到之前对立的部门,如何尽快融入新集体?

29客户的聚餐完全应付不来,感觉没有容身之处

30我的嘴巴太笨,不会跟顾客幽默地聊天

复习一下!提高聊天术的九大技巧

提高聊天术的技巧①称赞对方看得见的地方

提高聊天术的技巧②首先,表示肯定或赞同

提高聊天术的技巧③用提问进行回应



Introduction


只要能说出“第一句话”,

谁都能轻松成为聊天达人

家人、亲戚、朋友、熟人,在学校里或工作环境中认识的人,甚至还有那些关系不是很熟的点头之交或彻底的陌生人,我们每天都生活在周围的各种人际关系之中。而在这种复杂的人际关系中,能够让我们不断进行交流的基础是“日常对话”,也就是聊天。

然而——

邻里之间冷漠无交流;在网店或便利店里购物,不需要开口跟店员说一句话就能买到东西;比起打电话,更喜欢发信息或邮件。

就这样,现代社会中使用“日常对话”的机会不断减少,聊天的机会也随之变得越来越少。

于是——

“跟面熟的人一起搭电梯,感觉气氛好尴尬啊!”

“独自参加自助餐派对,不知所措,很是苦恼!”

“在客户公司里只会谈论跟工作有关的事情,除此之外,跟上司或客人说些什么好呢……”

诸如此类,在日常生活中,“需要闲聊两句的瞬间”常常突然降临,搞得我们不知所措。

通过这种“闲聊两句”的对话拉近彼此距离、融洽气氛、消除隔阂,构建一定信任关系的能力,就是“聊天术”,是交流能力的一种。

“聊天术”是人际交往过程中不可或缺的一种生存技能。

尽管如此,随着锻练“聊天术”的机会越来越少,苦于“无法好好聊天”的人却越来越多。

在《超级聊天术》一书中,重点围绕“什么是聊天力”“聊天的基本是什么”进行了阐述,承蒙大家喜爱,该书在日本的销量已经突破40 万册,成为一本超级畅销书。

有的读者买那本书,是为了给自己的工作带来帮助,按照书中的指导,先试着和妻子闲聊一番后,发现夫妻之间的关系竟然变得出人意料的好。我陆续收到不少读者反馈说“实践之后发现效果比想象的更好”,这让我十分欣慰。

随着图书的畅销,在电视节目、杂志采访和演讲等场合,有越来越多的人问我“提高聊天术的方法”,最常听到的就是下面这个提问。

“我知道聊天术很重要,可我就是不知道到底应该怎么开口啊!”

电梯里、上班或上学的途中、久别的亲友聚会等,在这类需要开口闲聊几句的场合,却往往不知该如何开口。结果,只能沉默着挨时间,感到尴尬异常。在那种场合下,如果能轻松地开口,聊点什么,想必能度过一段更愉快的时间吧。

哦,原来有这么多人都苦于“明明心里知道,却不会聊天”。

“没错,要是能开口说出‘第一句话’,聊天和交流都会变得非常轻松有趣。”

这就是促使我写这本书的契机。

本书将以提问回答的形式,解决大家提出的“日常生活中的聊天困境”。而且,为了方便读者朋友能够快速实践,还会在每个场景中提供“可以从这句话开始聊哦”的具体实用例句。

只要知道“第一句话”该怎么说,你的聊天术就能得到明显提升。

书中出现的场景,既有大家实际遇到过的、让你感叹“是啊是啊,这种时候很头疼”的情况,也有一些情境可能和你没有直接关系,像是“我又不是跑业务的”“我还没结婚呢”。

但是,我不建议抱有“跟我无关的例子就跳过吧”的态度,希望大家一定从头到尾全部看完。

“居然还会有人遇到这么尴尬的事情。”

“原来有人不得不面对这样的麻烦。”

“原来那时可以用这样的办法杀出重围的。”

了解世间的各种聊天场面,对于提升你自己的聊天术也非常有用。

对于这些提问的回答,其实也只是我自己的一种经验。所以,各位读者也不一定要依样画葫芦。“原来还可以这样”“可是我的情况有点不一样,可能还是这样处理比较好”“这种方法在我们老板身上大概是行不通的”,请大家结合自己的具体情况,在实际运用的时候适当地做一些调整。


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Jingdong book