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Jingdong book

酒店英语（附MP3光盘1张）

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Books Language Learning Occupation / Industry English

Jingdong book

酒店英语（附MP3光盘1张）

Name: 酒店英语（附MP3光盘1张）
Brand: Jingdong book
SKU: 3104059381
Price: 18.52 USD
Availability: OutOfStock

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身为酒店工作人员的您，想用英语也能服务外国旅客，让旅客感受高水准的服务品质吗？时常入住外国饭店的您，想用英语也能享受饭店服务，让旅程有更圆满、美好的体验吗？心动不如行动。《酒店英语》就是为你们这样一群人为编写的酒店英语教材。
Handbook系列是一套具有“搜寻”功能的实用手册
通过搜寻句子左方的“中文索引”，便能马上找出相应英语说法，快速上手，为学习加分！

Content Description

《酒店英语》依照酒店的各种情境详尽细分，搜集最新的实用酒店情境短句，以中文关键字索引查询，分栏排列，易查易记。除了可以极大节省时间、方便快速查阅，更能够达到一次学习多重表达方法、灵活运用的学习目的，书后附有丰富的彩色图解，对照彩图一目了然，使您轻松学会酒店内常见的各种设备和器具的英文名称，并能更直观地学习和掌握实用情境短句。
《酒店英语》针对涉外酒店从业人员、餐饮和旅游专业学生及常出入外国酒店的旅客等读者群，是一本在酒店等场合与外国人交流的必备工具书，也可作为各种酒店、旅游职业学校的相应专业配套教材使用。

Catalogue

Part 1 提供酒店资讯
Unit 1 酒店基本资料
Unit 2 住房种类
Unit 3 关于酒店设施
Unit 4 关于酒店服务
Unit 5 关于酒店环境与景点
Unit 6 关于住宿费用与折扣

Part 2 订房
Unit 1 接受订房
Unit 2 选择房间
Unit 3 空房间
Unit 4 订房程序
Unit 5 订房完成

Part 3 登记住宿
Unit 1 办理住宿登记
Unit 2 填写住宿登记卡
Unit 3 完成住宿登记
Unit 4 接待贵宾
Unit 5 常见住宿问题
Unit 6 介绍房间环境

Part 4 提供一般资讯
Unit 1 生活资讯
Unit 2 市区观光
Unit 3 文艺活动
Unit 4 问路报路(酒店内)
Unit 5 问路报路(酒店外)
Unit 6 交通资讯
Unit 7 餐厅订位
Unit 8 餐厅用餐
Unit 9 推销酒店活动

Part 5 酒店服务
Unit 1 提供服务
Unit 2 索取物品
Unit 3 租借物品
Unit 4 加床
Unit 5 送洗服务
Unit 6 裁缝服务
Unit 7 邮政服务
Unit 8 保姆服务
Unit 9 客房用餐
Unit 10 留言服务
Unit 11 兑换外币
Unit 12 打国际电话
Unit 13 租车服务
Unit 14 搭计程车
Unit 15 晨唤服务

Part 6 酒店设施
Unit 1 健身中心
Unit 2 商务中心
Unit 3 宴会部门
Unit 4 酒店购物
Unit 5 寄放物品

Part 7 紧急情况
Unit 1 弄丢东西
Unit 2 寻找宠物和小孩
Unit 3 医疗问题
Unit 4 火灾
Unit 5 忘记带钥匙卡

Part 8 客诉抱怨
Unit 1 设备问题
Unit 2 换房间
Unit 3 抱怨投诉
Unit 4 房务抱怨
Unit 5 送洗抱怨
Unit 6 处理客诉

Part 9 退房
Unit 1 延迟退房
Unit 2 办理退房手续
Unit 3 结账
Unit 4 付款
Unit 5 完成退房手续

Part 10 准备打扫
Unit 1 轮班表
Unit 2 打扫工具
Unit 3 主管指示

Part 11 打扫房间
Unit 1 清理客房
Unit 2 清理卫生设施

Part 12 公共区域
Unit 1 清理公共区域
Unit 2 清理会议室
Unit 3 注意事项
Unit 4 犯错与改正

Part 13 洗衣部门
Unit 1 辨别衣物标签
Unit 2 洗衣机
Unit 3 清除污垢
Unit 4 安全问题

彩色图解
1.酒店人员与大厅
2.房间种类
3.房间设备
4.卫浴厕所
5.索取物品
6.酒店设施
7.火灾
8.付款
9.衣服配件
10.清理打扫
11.洗衣

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Jingdong book

Brand Origin

China

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