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Jingdong book

精益六西格玛工具实践手册

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Jingdong book

精益六西格玛工具实践手册

Name: 精益六西格玛工具实践手册
Brand: Jingdong book
SKU: 3102009121
Price: 30.61 USD
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《精益六西格玛工具实践手册》一书为亚马逊六西格玛类别排行第一的畅销书！超强实用性帮你速查近100个六西格玛管理工具，助你改进企业生产过程质量、速度和复杂性。

《精益六西格玛工具实践手册》是当今最全面的以结果为导向的，用于了解、实施和应用精益六西格玛工具和概念的手册；也是唯一的一本根据工具目的及其使用，将各类工具进行归类的指南。这是一本值得放在手边、可随时查阅的参考书！精益六西格玛是当今能够实现最大化生产效率和维持对管理过程中每一步骤的控制的领先技术。使用《精益六西格玛工具实践手册》，你将发现如何推动你的组织达到新的水平以实现竞争成功——方法是一次就应用一个工具。

Content Description

《精益六西格玛工具实践手册》汇集了精益生产和六西格玛管理的基本概念和常用工具，所述内容简明扼要，丰富翔实，论述充分，结构合理完整，代表了近年来最新的生产管理模式，具有先进性和实用性。
《精益六西格玛工具实践手册》共11章，内容包括使用DMAIC改进速度、质量和成本，工作创意，价值流程图和过程流程工具，客户的声音，数据收集，描述统计学和数据显示，变动分析，识别和验证原因，减少前置时间和非增值成本，复杂价值流程图和复杂性分析，选择和测试解决方案。
《精益六西格玛工具实践手册》便于随时查用，适合制造业管理人员及相关从业人员阅读和使用，也适合开展精益六西格玛管理的企业学习、培训使用。

Catalogue

译者序
致谢

第1章使用DMAIC改进速度、质量和成本
界定
测量
分析
改进
控制
改善（Kaizen）DMAIC
项目选择

第2章工作创意
头脑风暴法
亲和图
多轮投票法

第3章价值流程图和过程流程工具
创建过程图
过程观察
SIPOC
创建流程图的步骤
运输图和线路（工作流程）图
泳道（部署）流程图
价值流程图（基本）
流程图和价值流程图符号
增值（VA）与非增值（NVA）分析
时间价值图
增值图（任务时间或节拍时间图）

第4章客户的声音（VOC）
客户划分
收集客户的声音：访谈
收集客户的声音：使用点观察
收集客户的声音：焦点小组
收集客户的声音：调查
Kano分析
发展品质关键点的要求

第5章数据收集
数据类型
输入与输出数据
数据收集计划
测量选择矩阵
分层因素
操作定义
使用现有数据的注意事项
制作检查表
基本检查表
频率图检查表
旅行检查表
位置检查表（浓度图）
抽样基础
样本选择因素
稳定过程（种群）抽样
确定最小样本大小的公式（种群或稳定过程）
测量系统分析（MSA）与量具重复性和再现性
（Gage，R&；R）概述
量具重复性和再现性：收集数据
解读量具重复性和再现性结果
测量系统分析：评估偏倚
测量系统分析：稳定性评价
测量系统分析：评估分辨力
属性/离散型数据测量系统分析

第6章描述统计学和数据显示
统计学的常用术语
集中趋势测量（平均数、中位数、众数）
测量散布（范围、方差、标准偏差）
箱线图
频率图（柱状图）
正态分布
非正态分布和中心极限定理

第7章变动分析
变动概念回顾
时间序列图（运行图）
控制图的基本知识
选择控制图
连续数据的控制图
对连续数据进行分组
用于连续数据的控制界限公式
控制图公式的因数
创建ImR图
创建XR图或XS图
用于属性数据的控制图
创建p图、np图、c图和u图
属性数据的控制界限计算公式
对控制图进行解释的假设
解释控制图（特殊原因变动测试）
过程能力计算的背景
短期与长期过程能力计算的困惑
计算过程能力

第8章识别和验证原因
A部分识别潜在原因
排列图（帕累托图）
5个“Why
因果图（鱼骨图或石川图）
因果（C&；E）矩阵
B部分确认因果效应和结果
分层数据图
测试快速修复或显而易见的解决方案
散布图
假设检验概述
置信区间
Ⅰ型和Ⅱ型错误、置信度、权和p值
置信区间和样本大小
t检验概述
单样本t检验
双样本t检验
相关概述
回归概述
简单线性回归
多重回归
方差分析（ANalysisOfVAriance，ANONA）
单因素方差分析
自由度
方差分析假设
双因素方差分析
卡方（Chisquare）检验
试验设计（DOE）、符号和术语
规划一个设计的试验
试验设计：全因素与部分因素（和符号）
解释试验设计结果
假设性检验中的残差分析

第9章减少前置时间和非增值成本
基本的精益概念
时间效率指标
时间陷阱与能力约束
识别时间陷阱和能力约束
5S概述
实施5S
通用拉式系统
补给拉式系统
双箱补给系统
计算最小的安全批量大小
四步快速设置方法
对服务过程调整进行四步快速设置
全面生产维护（TPM）
错误检验和预防（防错法，Pokayoke）
过程平衡设计原则
工作单元优化
可视化过程控制

第10章复杂价值流程图和复杂性分析
产品/服务系列网格
复杂价值流程图（CVSM）
过程周期效率
复杂性公式
复杂矩阵
PCE破坏计算（用复杂矩阵）
子结构分析
用复杂矩阵数据进行假设分析

第11章选择和测试解决方案
解决方案思路的来源
基准
解决方案选择小贴士
开发和使用评价标准
解决方案选择矩阵
成对排名
成本估计
影响/效果矩阵
Pugh矩阵
其他评估技术
控制评估矩阵
失效模式和效果分析（FMEA）
试点测试

Book Abstract

《精益六西格玛工具实践手册》：
目的
得到对现有产品或服务的反馈，或对从顾客群的角度出发所提出的想法的反馈。
为何使用焦点小组
与调查相比，焦点小组允许更有创造性的和开放式的答案，但又不像访谈那样消耗时间。
允许参与者相互指出对方观点的不足之处。
观察人与实物（产品、标准、营销材料等）之间的相互作用，这些从调查中是得不到的。
何时使用焦点小组
明确和界定客户需求（界定、测量）。
透彻理解需求的优先顺序（界定、测量或改进）。
测试概念和获得反馈（改进）。
作为确定客户关键利益的调查或访谈的前期工作。
作为客户访谈的后续行动，是一种验证理论和信息的方法。
如何组织焦点小组
1.确定焦点小组的数量以及目标规模。
时间和费用会限制焦点小组的数量（但必须组织一个以上）；
每个小组通常有7～13名参与者。
2.确定参与者。
……

Introduction

精益六西格玛管理是精益生产与六西格玛管理的结合。精益六西格玛不是精益生产和六西格玛的简单相加，而是二者的互相补充、有机结合。到目前为止，应用精益六西格玛进行改善的企业大多数还是集中在制造业领域内。在金融危机和激烈的市场竞争环境下，中国的企业如何以更低的成本、更高的质量、更短的周期，制造出令客户最满意的产品，关系到企业的生存。本手册中的各种方法、措施来源于生产管理实践，是对精益六西格玛管理的积累和提炼，对制造型企业推广精益六西格玛管理具有指导作用。本手册汇集了精益生产和六西格玛管理的基本概念和常用工具，所述内容简明扼要，丰富翔实，论述充分，结构合理完整，代表了近年来最新的生产管理模式，具有先进性和实用性；强化了精益六西格玛方法的实践性和可操作性，对各部分的内容进行了归纳和总结，明确了实施的步骤和要求，同时还附有大量的案例，具有较强的实用性。本手册由迈克尔·乔治、约翰·马克西等编著。编写成员均为精益六西格玛管理资深专家和大师，在机械制造行业久负盛名，为多家知名企业提供过精益六西格玛管理咨询服务，并取得了许多成功经验。本手册具有语言通俗、图表简洁、读者易学易用、可操作性强的特点，尤其适合企业在推广精益六西格玛管理时使用。国内虽然出版了大量的精益六西格玛管理方面的书籍，但是，尚缺乏操作层面的指导性手册。本手册非常具有实用性，相信在国内出版后，必将能够满足致力于精益六西格玛实践的读者的需求，受到广大读者的欢迎。本手册内容编写得便于随时查用，适合制造业管理人员及相关从业人员阅读和使用，也适合开展精益六西格玛管理的企业学习、培训使用。全手册译文由曹岩、杨丽娜统筹与审稿，参加翻译和资料整理的译者还有曹森、白瑀、杜江、范庆明、方舟、姚慧、王智杰、穆龙涛、解彪、李靖、董雪娇、贾立伟、高妮萍。由于时间及译者水平所限，存在错误在所难免，希望读者不吝指教，在此表示衷心感谢。
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Jingdong book

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