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Jingdong book

提问的艺术:为什么你该这样问

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超级畅销书《一分钟经理人》作者肯·布兰佳、美国前总统克林顿新闻人迈克·迈克科瑞以及众多知名媒体鼎力推荐问对的问题远比有了准确答案更重要。
《提问的艺术:为什么你该这样问》将要告诉你,如何用蕴含着富有见解的答案,去问那些能够释放伟大力量的问题,打造属于你的专业而又极具个人魅力的影响力!

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Content Description

《提问的艺术:为什么你该这样问》是一本教你如何通过富有技巧性的提问来提高沟通效率并提升自身影响力的书。人们普遍我们认为,我们之所以赢得生意是因为自己的聪明和勤奋以及只说对的事,然而《提问的艺术:为什么你该这样问》打破常规,强调巧妙提问远比给出答案更为重要。无论德鲁克这样的大师,还是乔布斯这样的奇才,抑或是苏格拉底这样的圣人,提问都在他们的一生中扮演了重要的角色。对我们而言,无论想快速获得生意,立即获得潜在的客户的尊重与信任,让会议不偏离主题,还是想让交谈对象感到备受关注,保持良好人际关系,获得更多人生启示……,无疑都得学会聪明地提问。《提问的艺术:为什么你该这样问》用具体的问题,真实的案例,为读者打造了一个提升提问技巧的实用宝典。问得不同,人生便不同。

Author Description

安德鲁·索贝尔,美国著名商业战略家,客户关系领域的超级顾问,曾成功帮助众多企业和个人与他们的客
户建立起终身关系。现任安德鲁·索贝尔咨询公司董事长。经常为《哈弗商业评论》《纽约时报》以及《今日美国》等知名媒体撰稿。著有获奖图书

杰罗德·帕纳斯,世界慈善事业咨询师,也是世界的、专为非盈利组织和募捐基金会提供咨询服务的咨询公司——杰罗德·帕纳斯公司的CEO。著有13本畅销书,包括《提问》(Asking)和《神奇的礼物》(MegaGifts)等。

Comments

“在白宫的那段日子里,我曾学习过回答的艺术,但一直以来我都认为事情的关键还在于要问正确的问题。安德鲁和杰罗德塑造了提问的艺术。这本书深入挖掘了成功沟通的力量,是一本不可多得的必读书。”
——迈克· 迈克科瑞(Mike McCurry),美国前总统克林顿的新闻发言人

“在《提问的艺术》一书中,安德鲁和杰罗德向我们传授了如何在各种情境下精准判断出需要被提及的问题从而推动事情深入发展的技巧。这是一本值得阅读并随身携带的书,书中的问题将会让你的人生更加丰富!”
——肯· 布兰佳,《一分钟经理人》作者

读《提问的艺术》一书就如同在聆听世界上的企业家、政客以及宗教人士的精彩对话一样。读这本书就是一次快乐的旅行。
——大卫· 赛博(David Sable),扬罗必凯公司(Young & Rubicam)CEO
Catalogue

引言 答得好不如问得好

第一篇
商业篇
01 不要滔滔不绝,却忘了客户的感受
02 四个问题,助你突破销售的瓶颈
03 这是真正的使命,还是你的一己私欲
04 这是你能做到的最好了吗
05 用封闭式问题摆脱兜圈子的烦恼
06 用能引发互动的问题避开陈词滥调
07 聆听,而非越俎代庖
08 要去解决问题,而不要去消除批评
09 五个“为什么”探寻对方的真实需求
10 打破会议拖延顽症
11 彼得 ·德鲁克的“五个最重要的问题”
12 客户的利益与价值息息相关才是永恒的重点
我的商业提问笔记:赢取新的商机
第二篇
人际交往篇
13 每个人都渴望被聆听
14 以最直接的问题洞悉对方最真实的欲望
15 追根溯源的问题往往最有力
16 重头开始或许就是峰回路转之时
17 用满足感开启更多的秘密
18 像关心自己的梦想一样关心他人的梦想
19 对话不是一个人的独角戏
20 从他人内心感悟中学习
21 人们真的了解你吗
22 打动人心的问题犹如射进黑暗之屋的光
23 找到打开心灵的密钥
24 与人分享他们最值得珍惜的一刻
我的人际交往笔记:建立良好的人际关系
第三篇
人生篇
25 坚持站在问题的核心处
26 像苏格拉底一样思考
27 参透为何,一切事才能迎刃而解
28 用加减法,帮助对方做出选择
29 静思会带来更有效的行动
30 引导他人认清自己的角色
31 你想过怎样的人生,不妨给自己写个讣告
32 你希望别人怎样对待你,那就怎样对待别人吧
33 把每一天都当作余生来度过
我的人生启示提问笔记:获得更多人生智慧
结语用问题敲开人生机遇的大门
译者后记

Book Abstract

引言 答得好不如问得好
此时,我们正坐在芝加哥一座摩天大楼四十层的一间办公室里,屋子里洒满了阳光。一开始我们就这样问正在采访的这家公司的 CEO:“当有人极力想从您这儿获得生意时,您对这个人印象最深刻的是什么?您认为是什么让你们在最初的关系中相互建立起了信任?”
这位 CEO经营着一家市值 120亿美元的公司,我们正对他进行关于“建立最值得信赖的商业关系”的专访。这些关系涉及该公司多年以来的服务提供商以及供应商,还有业内最值得信赖的私人顾问。
“我总是强调,”这位CEO说道,“一位前程远大的咨询师、银行家或是律师是否能让人信服,完全取决于他们所提问题的 质量以及他们聆听他人时的真诚度。这听起来非常简单!”
针对“是什么让人们能够建立起关系”这一问题,他给出的答案和我们咨询、采访过的其他数百个人给出的答案如出一辙:好的问题远比问题的答案更有力量。好的问题会重新架构和定义问题,能够挑战你的思维。它们会给我们的假设泼上一盆冷水,逼迫我们跳出传统的思维模式,并激励我们去学习和发现更多的东西。它们也时刻提醒着我们什么才是生命中最重要的内容。
古代曾出现过一些具有变革精神的人物,如苏格拉底和耶稣,他们就通过提问对其他人产生了巨大的影响。他们的问题既是教化工具,同时也是永久改变周围人的方式。我们将会在之后的章节中遇到这两位先知,并学习和领悟他们的提问技巧。当然,你也将会遇到一些集团领导者、部长、百万富翁、公证人、医疗中心 CEO以更多的普通人,他们全都是极富个人影响力的人(没准你还认识他们中的某些人)。对于他们而言,一个强有力的问题有时可以扭转乾坤。
回溯 20世纪,像爱因斯坦和彼得·德鲁克这样杰出的天才往往都醉心于提出一些富有挑战性的问题。
一天早上,年轻的爱因斯坦观察到太阳从一片花海中落下,于是他就问自己:“我能否在阳光中旅行?我能否追上光或超过光速呢?”之后,他告诉一位朋友说:“我并没有特殊的智商,我只是比别人多了一点点好奇心罢了!”
德鲁克是公认的当代管理学之父,也是最著名的先驱思想家之一,他最为人们津津乐道的事就是他与客户之间的提问互动。除了给客户提出建议之外,德鲁克经常还会抛出一个简单但极富洞察力的问题给客户,例如,“你真正投入的生意是什么”,以及“你的顾客最看重的价值是什么”。曾有一位记者称德鲁克为咨询师,被他拒绝了。他说自己实际上是一位“损者”——喜欢直接问客户刁钻问题的人。
伟大的艺术家总是能够充分领悟问题所扮演的角色。几乎所有文学作品中最富有戏剧色彩的片段都是围绕着一个简单的问题展开的。当莎士比亚笔下的哈姆雷特王子谈到生死问题时,曾说过这样一句流芳百世的经典台词:“生存还是毁灭,这是一个值得思考的问题!”
我们之所以选择“提问的艺术”作为本书的标题,是因为我们在书中所选择的问题都具有这样一种强大的魅力——以你意想不到的方式给沟通带来令人惊喜的崭新面目。它们是直击事物要害的强有力的工具,同时也是开启封闭之门的钥匙。
在接下来的章节中,我们将会通过一个个有力的提问来再现对话的场景。我们会运用真实的例子来阐明在什么样的场景中使用这些问题以及如何使用。那些具有思想性、探索性以及发人深省的问题,你应该在日常生活中加以应用。无论在工作中,在与朋友的交往中,还是在飞机上偶遇到陌生人时,你都可以拿来用。
本书共分为三篇,在每一篇的后面,我们又针对不同的话题额外罗列出了一些具有影响力的问题,以便帮助你在不同的场景中轻松自如地应用它们。全书问题加起来总共有 320个。利用这些问题来活跃交谈的气氛,可以让谈话更有意义,从而加深交谈者之间的关系。我们不再为篇后面的每一个问题增添一个与之对应的故事,现在轮到你来负责为它们增加生动的例子了。应用这些问题来创建属于你自己的动人的、给人以启迪的、具有影响力的问题吧。
同时,我们还在每一篇的后面留出空白,让读者可以随时记录下现实生活中让自己印象深刻的颇具威力的问题。相信对书中问题的灵活运用,可以使你无论是在职场中还是在私人生活中都能战无不胜,攻无不克!
学会并运用好提问的技巧,能够让你在工作和生活中的效率得到显著提升。本书可以帮助你建立并深化人际关系,也可以帮助你销售出更多的产品、服务和创意,同时还能鼓励你更加努力,战胜自己。书中展示的提问技巧将能使你更为有效地影响你的客户、同事和朋友。准备好了吗?让我们一起来领略这些伟大问题的艺术魅力吧!
……

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Jingdong book