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Jingdong book

最新入职礼仪

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最新入职礼仪

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好评如潮的新员工入职培训内容,尽在书中!
心态形象言论办公以及内外交往,悉数呈现!
面对现代竞争,为何有人一路高升或黯然出局?
世界百强及机关的十多年培训经验,为您揭秘!
每天一课,教你从职场菜鸟到达人的任性转身!
Content Description

作者在多年的礼仪培训中发现,不少员工的职业素养令人堪忧:没有积极的职业心态,不注意形象、不懂礼宾次序、同事关系冷淡、工作不主动、遇到困难就退缩、办公室礼仪一团糟、没有团队观念……这些看似不起眼的“小节”,往往成了同事关系紧张、团队涣散、效率低下等用人单位头疼的大问题。
所以,为新员工开设入职礼仪培训课,提升职业素养,打造良好的职业形象及高度职业化的行为,营造和谐的内外关系,是越来越多的人力资源专家和单位领导者的共识。
在书中,作者将新员工入职培训中受关注的内容分享出来。希望这些内容让大家在职场中避免不必要的失误或挫折,省去摸石头过河的经历,使大家成为受同事尊重、客户尊敬、领导重视的人!

Author Description

靳斓,知名礼仪培训专家。
现代礼仪实用化的积极倡导者。
被学员誉为“幽默、专业的礼仪培训专家”。
曾任:
中国矿业大学EMBA班特邀礼仪专家。
国务院国资委研究中心特邀礼仪专家。
北京大学继续教授学院特邀礼仪专家。
北京大学经济学院MBA班特邀礼仪专家。
北京电视台、北京广播电台特邀礼仪专家。
中央人民广播电台多栏目常年特邀礼仪专家。
……
培训过:中国气象局、国家统计局、中石化、松下电器、西门子、蒂森克虏伯、雪花啤酒、同仁堂、周大福、中国人民银行、中国中铁、中国人寿等逾千单位、几十万人次。
出版有:《风度何来》、《优雅何来》、《商务与社交礼仪》、《公务车驾驶员礼仪》(光盘)、《商务礼仪与交往艺术》(光盘)等各类礼仪教材逾20部。
曾被:《中国青年报》、《南方都市报》、《今晚报》、《检察日报》、美国《新闻周刊》中文版几十家省级以上媒体报道。
Catalogue

第一课 怎样成为职业人
案例鉴赏:脱掉舞鞋
一、职业化态度
1、需要主人翁精神
2、积极并持之以恒
3、认真且勇于负责
4、谨记做事先做人
二、职业化行为
1、多了解自己单位
2、细节才造就完美
3、责任更胜于能力
本课要点自测
第二课 个人基本礼仪
案例鉴赏:孙健的假期
一、面容修饰
1、发型:清洁得体
2、男士:面部清爽
3、女士:妆容相宜
二、着装要求
1、穿统一工服讲究多
2、自己搭配不能随意
三、个人卫生
1、清洁卫生不是小事
2、有异味处处都变味
3、着装清洁事关尊严
四、首饰配饰
1、首饰注意五条原则
2、佩戴做到扬长避短
3、巧用配饰锦上添花
五、职场仪态
1、目光:明眸不乱睐
2、手势:自然是首要
3、坐姿:怎样才端庄
4、禁忌:这些不可有
本课要点自测
第三课 了解办公礼仪
案例鉴赏:祝您一路顺风
一、环境礼仪
1、工作环境共同维护
2、办公物品珍惜着用
3、职场不要拉帮结派
4、避免不良职场习惯
二、通讯礼仪
1、电话接打讲究很多
2、传真收发并不简单
3、手机虽小乾坤很大
4、易忽略的邮件礼仪
5、微信QQ不可失仪
6、快递收发高效有礼
三、见面礼仪
1、称呼:不可以任性
2、致意:得体是王道
3、寒暄:须适可而止
4、介绍:注意先与后
5、名片:方寸显智慧
四、日常接待
1、磨刀不误砍柴之功
2、迎宾体现职场素养
3、待客之道小中见大
4、送客不容虎头蛇尾
5、避免这些接待禁忌
五、工作拜访
1、预约是拜访的前提
2、做客应守基本礼仪
3、拜访注意适时告辞
4、出差在外修身于内
六、文书礼仪
1、因公文书注意要求
2、请柬注意简练贴切
3、请示只有一个主送
4、报告不可夹带请示
5、通知要注意时效性
6、道歉信务必要诚恳
7、收据事项要说清楚
七、会议礼仪
1、会前准备你做了吗
2、他人发言倾听尊重
3、自己发言注意举止
八、位次礼仪
1、乘车排位不可随意
2、会议排位讲究甚多
3、餐桌排位宾主不同
本课要点自测
第四课 内部交往艺术
案例鉴赏:“小灵通”不灵通
一、注意小节处理
1、工作场合举止有度
2、注意尊重他人领地
二、与同事交往礼仪
1、同事之间求同存异
2、积极配合共同成长
3、有矛盾就积极化解
4、异性交往把握原则
三、与领导交往礼仪
1、注意维护领导形象
2、领导批评积极应对
3、勤反馈获支持信任
本课要点自测
第五课 个人言论礼仪
案例鉴赏:蒋玲的微信风波
一、交谈沟通
1、日常交谈避免禁忌
2、办公室说话有分寸
二、工作演讲
1、演讲前的准备工作
2、普通演讲注意内容
3、礼仪性演讲有要求
4、成功演讲注意技巧
三、网络言论
1、论坛博客注意礼仪
2、自媒体言论有规范
本课要点自测
第六课 了解餐桌礼仪
案例鉴赏:孙总的尴尬
一、对外宴请礼仪
1、点菜必须考虑客人
2、了解点酒水的规则
3、应了解的餐桌交际
4、餐桌敬酒注意先后
5、餐桌举止不可忽视
二、其它用餐形式
1、员工餐厅礼让先行
2、自助餐要少取多跑
3、西餐不仅关乎刀叉
本课要点自测
第七课 其他素养了解
案例鉴赏:来自华为的思考
一、团队合作
1、个人成长需要团队
2、少计较些个人得失
3、尽心维护人际关系
4、请注重和同事交流
5、职场先律己再敬人
二、管理情绪
1、消极情绪源自哪里
2、消极情绪影响不良
3、怎样管理自己情绪
三、时间管理
1、你的效率究竟多高
2、时间管理几大步骤
3、时间管理也有方法
四、学会自省
1、自省是成长好途径
2、教你自省几大妙招
本课要点自测
Introduction

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Brand Jingdong book
Brand Origin China

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