{{sellerTotalView > 1 ? __("sellers", {number: sellerTotalView}) : __("seller", {number: sellerTotalView}) }}, {{numTotalView > 1 ? __("items", {number: numTotalView}) : __("item", {number: numTotalView}) }}
free FREE

Change Your Zip Code

Inventory information and delivery speeds may vary for different locations.

Location History

{{email ? __('Got it!') : __('Restock Alert')}}

We will notify you by email when the item back in stock.

Cancel
Yami

Jingdong book

你说话的温度 决定你人生的高度

{{buttonTypePin == 3 ? __("Scan to view more PinGo") : __("Scan to start")}}

你说话的温度 决定你人生的高度

{{__(":people-members", {'people': item.limit_people_count})}} {{ itemCurrency }}{{ item.valid_price }} {{ itemCurrency }}{{ item.invalid_price }} {{ itemDiscount }}
Ends in
{{ itemCurrency }}{{ item.valid_price }}
{{ itemCurrency }}{{ priceFormat(item.valid_price / item.bundle_specification) }}/{{ item.unit }}
{{ itemDiscount }}
{{ itemCurrency }}{{ item.valid_price }} {{ itemCurrency }}{{ priceFormat(item.valid_price / item.bundle_specification) }}/{{ item.unit }} {{ itemCurrency }}{{ item.invalid_price }} {{itemDiscount}}
{{ itemCurrency }}{{ item.valid_price }}
Sale ends in
Sale will starts after Sale ends in
{{ getSeckillDesc(item.seckill_data) }}
{{ __( "Pay with Gift Card to get sale price: :itemCurrency:price", { 'itemCurrency' : itemCurrency, 'price' : (item.giftcard_price ? priceFormat(item.giftcard_price) : '0.00') } ) }} ({{ itemCurrency }}{{ priceFormat(item.giftcard_price / item.bundle_specification) }}/{{ item.unit }}) Details
Best before

Currently unavailable.

We don't know when or if this item will be back in stock.

Unavailable in your area.
Sold Out

Details

Full product details
Editer Recommend

★畅销书《开口就能说重点》作者、日本知名沟通大师斋藤孝新著作。
★从小不喜欢发言、演讲,缺乏科学有效的训练,不爱说话或说话不着边际的人大有人在,这本书就是为这些年轻人而准备的。
★6大法则提升思维能力,45个技巧提高沟通效率。没有长篇大论的理论、说教,每一节都是教你实用的说话技巧,告诉你具体的沟通方式。
★本书是职场必备的“精准沟通工具”,生活必需的“高情商说话宝典”。
★改变说话方式能引起思维方式的改变,书中描写的就是快速让人对你刮目相看的说话之道。
Content Description

《你说话的温度,决定你人生的高度》中囊括了提升思维能力的6大法则,提高沟通效率的45个技巧。本书的目的,就是传授既能节约时间,又能让对方有好感,还能让自己变得聪明机灵的各种沟通技巧。力求让读者明白用简洁的语言,把重要的事情说明白;用改变沟通方式的办法,改变自己的思维模式。

Author Description

斋藤孝,日本著名的沟通大师。1960年生于静冈县,毕业于东京大学法学院,又在该大学研究所学习教育学博士课程,后担任明治大学文学院教授。研究领域为身体论、沟通论。畅销代表作:《开口就能说重点》。


Catalogue

前言
第1章 说话方式会影响思维方式
会使用“熟语”的人基本不会犯错 /2
转换视角,说人人都能听得懂的话 /5
一开口就展现全貌 /8
筛选信息时,学会断舍离 /12
既做演员又做观众 /14
罗列出优缺点,让自己更加理性 /17
笛卡尔的“三思而行”/22
将“从顾客的角度来看”作为口头禅 /24
抢先思考,一开始就说出对方最在意的 /27
像《泰坦尼克号》一样使用倒序法 /30
从目标开始的“逆向思维”/34
“归纳”和“演绎”,都不宜太难懂 /36
第2章 口语交流中,让别人对自己刮目相看的高级词汇
这些高级词汇,能改变我们的思维方式 /40
提高对“截止日期”的意识 /44
能简洁传达“概念”的商品都会好卖 /47
借鉴英文中“熟语”的用法,让交流变得轻松 /50
改变切入点,让对方记住你 /52
借用数学让语言“可视化”/55
“头脑聪明”,就是能够创造出新鲜感 /61
看上去像是聪明人说的话 /64
第3章 最佳沟通整理术:绘图
对问题的整理是一切发展的基础 /70
掌握绘图技巧,能更容易把握说话内容 /73
边倾听边会绘图,可以快速准确找出问题所在 /75
绘图诀窍:逐一解决 /80
把谈话内容图表化,能加深会谈双方的印象 /83
根据谈话内容来选择图表类型 /85
万能的“因果循环图”/87
随时随地锻炼自己的绘图及说明能力 /89
第4章 演讲的『3点』黄金法则
“A B and C” ——“3 点”说话黄金模式 /94
加入个人故事作为调味品,其实很考验说话人的智慧 /97
运用 “关键词”来组合对话,可以避免被人讨厌 /100
第5章 像写一样去说
“像写一样去说”是高智商大脑的外在体现 /104
掌握三个技巧,说得漂亮 /107
15 秒训练法,让说话更像写文章 /110
英文翻译训练,提高思维逻辑水平 /112
在口若悬河时如何保持条理性 /116
将 “说话”和 “书写”紧密联系在一起的聪明人 /119
口述笔记的训练让我受益匪浅 /122
与其练习如何写作,不如练习如何说话 /124
越是难以理解的内容,越要细细品味 /126
第6章 最常遇的5个场合下的说话方式
写邀请函:最大程度表现诚意 /130
说明路线:多站在对方的立场考虑 /134
指导团队活动:首先指出目的、要求 /138
道歉:说明原因并展示补救措施 /142
否定:以谦虚的姿态,加强沟通 /145
后 记
Book Abstract

道歉:说明原因并展示补救措施
在工作中,经常会出现各种各样的麻烦,这也是没有办法的事。问题是,该如何把它向应该责罚的人说明,才能把负面影响控制在最小限度之内呢?
例如,应该给客户交货的产品,却因为某种原因而无法赶上最后的交货时间,这是毫无疑问应该给对方道歉的吧。
不用说,这个时候应该尽早直接去给对方道歉,而不是只给对方发封电邮或打个电话,直接去道歉才是最理想的方式。
正是对说话能力的一种考验。根据说明事情的不同,对方的态度以及后续的交易谈判也会不尽相同。
例如,只是一味地重复“对不起,实在抱歉,定会尽全力努力”的话,一点儿意义都没有。对客户来说,最头疼的就是看不到现状和未来。首要的问题就是尽可能地打消客户在这方面的疑问,这才是先决条件。
但是,关于这部分内容,并不是说得越详细越好。“采购人员突然辞职,所以我们现在人手不足。虽说我们也在努力去加紧招聘了,可是没能找到合适的人选……”说的就是这种情况。
尽可能地让对方看到诚意,或者表现出赔礼道歉的姿态,以上这些都不是上策。对于客户来说,从业者的人手不足只不过是无关紧要的事情,听上去反而倒像是推卸责任。这样说只会让客户觉得你没为他考虑,对李的印象只会一味地恶化。
或者还有一种情况,那就是尽可能地把麻烦缩小化来展示给对方。像是“会稍微晚一点儿”这种模棱两可的表现,就是其中的典型。当然,客户肯定会询问“这个‘稍微’具体指多长时间?”而事实上,这个“稍微”却可能是十天以后,也可能是一个月以后。通常情况下,这就会引起对方的质问了,“这怎么可能是‘稍微’呢”。
与此类似的模式还有一种,那就是在说明麻烦时“大事化小”。本来应该会延迟十天,但却不断地回复“还有两三天吧”来拖延时间。通过对客户隐瞒事态的严重性而逃避压力的同时,日积月累下去,最终必然会导致信用破产的结局。
那么,究竟该如何去说明才好呢?
这个时候,考验的就是整理说话的能力了。首要的就是要把被称为最初判决的“结论”传达给客户。比如说“原定于何月何日交货的××,因为制造方的缘故,最晚将延迟×日交货。非常抱歉”这种说话模式。根据情况不同,尽可能设想一下最坏的局面,然后再把它传达给对方,这才是一个好的策略。
在此基础上,还需要再把本公司所采取的措施展示给对方。
比如说“我们和制造方进行了谈判,争取提早交货”,或是“我们准备从其他的仓库调库存,多少能先交一批货”等等,都展现了一种采取了最佳补救措施的姿态。
此外,关于延迟交货部分的补偿,也有必要做一些相应的说明。
这就是把握问题的整体结构,有时也会根据对方的关注点、按照重要性从高往低的顺序传达信息。从这个意义上来说,与其说这是说话术,或许倒不如称其为责任感和想象力,进而是解决能力的问题。
道歉时的关键点
●一味地重复道歉的话语,或是解释,对于对方来说一点儿意义都没有。
●尽可能设想一下最坏的局面,然后再把具体的数字传达给对方。
●把本公司所采取的措施展示给对方。
……
Introduction

在和学生相处的这二十多年里,我一直坚持训练他们的思维敏捷性。在“思维似乎变灵敏了”之后,就会感到正确使用不同的方法,其实达成目标也并不是什么难事。
我之所以会将这种训练方式写成书,是希望能够让一般人也能够掌握这个技巧。为了能够“即学即用”,这本书以具体的沟通方式为中心展开。
考虑到读者多为职场人士,所以在挑选题材时用了许多和工作相关的事例。希望这些事例能够对您的工作有所帮助。
本书的关键点在于将语言的表达方式和思维方式紧密相连。
根据我的感觉,在聪明人自然而然使用的表达方式中,都蕴含着顺畅思考的效果。着眼于表达方式,再有意识地把它运用到谈话中,以此来影响思维方式。
说到大学生的这种情况,例如从一开始进行“15秒演讲”的课程开始,只不过经过三四次的练习就能看到巨大的变化。
类似于那些从幼年时代就开始练习足球的专业足球选手的完美传球,语言的组构也开始出现在了教室里。在那些习惯于安心上课的人的眼里,这种进步十分迅速。
但是,在我看来,现代工作所追求的“工作沟通能力”,正是这种超高速的演讲结构。
此外,我在书中也有介绍图表化等思维方式的训练。若是能以上课或参加研讨会的心态来阅读本书,鄙人将不胜欣喜。
说起“头脑聪明”,或许这其中的一些人会给人留下冷冰冰的印象。但若是头脑清晰的话,自己的时间就会很少被夺取,心态也会更加从容,同时还更容易照顾到周围的情境。
改变说话方式会影响思维方式的改变,思维方式的改变促成人际关系的改变。
对此,我深信不疑。若是您能从本书中得到一两点启发,或是感受到了头脑清晰的爽快感,这也是一种幸运啊。
之所以能够成书于此,要感谢岛田荣昭先生和PHP研究所新书出版部的西村健先生的大力支持。托二位的福,这本书才能够富有临场感和实践感。谢谢大家。
2014年5月
斋藤孝

Specifications

Brand Jingdong book
Brand Origin China

Disclaimer

Product packaging, specifications and price are subject to change without notice. All information about the products on our website is provided for information purposes only. Please always read labels, warnings and directions provided with the product before use.

View Full Terms of Use
Add to favorites
{{ $isZh ? coupon.coupon_name_sub : coupon.coupon_ename_sub | formatCurrency }}
{{__("Buy Directly")}} {{ itemCurrency }}{{ item.directly_price }}
Quantity
{{ quantity }}
{{ instockMsg }}
{{ limitText }}
{{buttonTypePin == 3 ? __("Scan to view more PinGo") : __("Scan to start")}}
Sold by JD@CHINA
Ship to
{{ __("Ship to United States only") }}
Free shipping over 69
Genuine guarantee

Added to Cart

Keep Shopping

More to Consider

{{ item.brand_name }}

{{ item.item_name }}

{{ item.currency }}{{ item.market_price }}

{{ item.currency }}{{ item.unit_price }}

{{ item.currency }}{{ item.unit_price }}

Coupons

{{ coupon.coupon_name_new | formatCurrency }}
Clip Clipped Over
{{ getCouponDescStr(coupon) }}
{{ coupon.use_time_desc }}
Expires soon {{ formatTime(coupon.use_end_time) }}

Share this item with friends

Cancel

Yami Gift Card

Get this exclusive deal when paying with gift card

Terms and Conditions

Gift card deals are special offers for selected products;

The gift card deals will automatically be activated if a customer uses gift card balance at check out and the balance is sufficient to pay for the total price of the shopping cart products with gift card deals;

You will not be able to activate the gift card deals if you choose other payment methods besides gift card. The products will be purchased at their normal prices;

If your account balance is not enough to pay for the products with gift card deals, you can choose to reload your gift card balance by clicking on the Reload button at either shopping cart page or check out page;

Products that have gift card deals can be recognized by a special symbol showing 'GC Deal';

For any additional questions or concerns, please contact our customer service;

Yamibuy reserves the right of final interpretation.

Sold by Yami

Service Guarantee

Yami Free Shipping over $49
Yami Easy Returns
Yami Ships from United States

Shipping

  • United States

    Standard Shipping is $5.99 (Excluding Alaska & Hawaii). Free on orders of $49 or more.

    Local Express is $5.99 (Available in Parts of CA, NJ, MA & PA). Free on orders of $49 or more.

    2-Day Express (Includes Alaska & Hawaii) starts at $19.99.

Return Policy

Yami is committed to provide our customers with a peace of mind when purchasing from us. Most items shipped from Yamibuy.com can be returned within 30 days of receipt of shipment (For Food, Beverages, Snacks, Dry Goods, Health supplements, Fresh Grocery and Perishables Goods, within 7 days of receipt of shipment due to damages or quality issues; To ensure that every customer receives safe and high-quality products, we do not provide refunds or returns for beauty products once they have been opened or used, except in the case of quality issues; Some products may have different policies or requirements associated with them, please see below for products under special categories, or contact Yami Customer Service for further assistance).
Thank you for your understanding and support.

Learn More

Sold by Yami

Terms and Conditions of Yami E-Gift Card

If you choose “Redeem automatically” as your delivery method, your gift card balance will be reload automatically after your order has been processed successfully;

If you choose “Send to Email”as your delivery method, the card number and CVV will be sent to the email address automatically;

Any user can use the card number and CVV to redeem the gift card, please keep your gift card information safely. If you have any trouble receiving email, please contact Yami customer service;

Yami gift card can be used to purchase both Yami owned or Marketplace products;

Yami gift card will never expire;

Yami gift card balance does not have to be used up at once;

All rights reserved by Yami.

Return Policy

Gift card that has already been consumed is non-refundable.

Sold by JD@CHINA

Service Guarantee

Yami Free Shipping over $49
Yami Easy Returns
Yami Ships from United States

Shipping

  • United States

    Standard Shipping is $5.99 (Excluding Alaska & Hawaii). Free on orders of $49 or more.

    Local Express is $5.99 (Available in Parts of CA, NJ, MA & PA). Free on orders of $49 or more.

    2-Day Express (Includes Alaska & Hawaii) starts at $19.99.

Return Policy

You may return product within 30 days upon receiving the product. Items returned must be new in it's original packing, including the original invoice for the purchase. Customer return product at their own expense.

Sold by JD@CHINA

Service Guarantee

Yami Cross-store Free Shipping over $69
Yami 30-days Return

Yami-China FC

Yami has a consolidation warehouse in China which collects multiple sellers’ packages and combines to one order. Our Yami consolidation warehouse will directly ship the packages to your door. Cross-store free shipping over $69.

Return Policy

You may return products within 30 days upon receiving the products. Sellers take responsibilities for any wrong shipment or missing items. Packing needs to be unopened for any other than quality issues return. We promise to pack carefully, but because goods are taking long journey to destinations, simple damages to packaging may occur. Any damages not causing internal goods quality problems are not allowed to return. If you open the package and any quality problem is found, please contact customer service within three days after receipt of goods.

Shipping Information

Yami Consolidation Service Shipping Fee $9.99(Free shipping over $69)

Sellers in China will ship their orders within 1-2 business days once the order is placed. Packages are sent to our consolidation warehouse in China and combined there. Our Yami consolidation warehouse will directly ship the packages to you via UPS. The average time for UPS to ship from China to the United States is about 10 working days and it can be traced using the tracking number. Due to the pandemic, the delivery time may be delayed by about 5 days. The package needs to be signed by the guest. If the receipt is not signed, the customer shall bear the risk of loss of the package.

Sold by JD@CHINA

Service Guarantee

Free shipping over 69
Genuine guarantee

Shipping

Yami Consolidated Shipping $9.99(Free shipping over $69)


Seller will ship the orders within 1-2 business days. The logistics time limit is expected to be 7-15 working days. In case of customs clearance, the delivery time will be extended by 3-7 days. The final receipt date is subject to the information of the postal company.

Yami Points information

All items are excluding from any promotion or points events on Yamibuy.com

Return Policy

You may return product within 30 days upon receiving the product. Items returned must be new in it's original packing, including the original invoice for the purchase. Customer return product at their own expense.

Yami

Download the Yami App

Back Top

Recommended for You

About the brand

Jingdong book

为您推荐

Yami
欣葉
2种选择
欣叶 御大福 芋头麻薯 180g

周销量 600+

$1.66 $1.99 83折
Yami
欣葉
2种选择
欣叶 御大福 芋头麻薯 180g

周销量 600+

$1.66 $1.99 83折
Yami
欣葉
2种选择
欣叶 御大福 芋头麻薯 180g

周销量 600+

$1.66 $1.99 83折
Yami
欣葉
2种选择
欣叶 御大福 芋头麻薯 180g

周销量 600+

$1.66 $1.99 83折
Yami
欣葉
2种选择
欣叶 御大福 芋头麻薯 180g

周销量 600+

$1.66 $1.99 83折
Yami
欣葉
2种选择
欣叶 御大福 芋头麻薯 180g

周销量 600+

$1.66 $1.99 83折

Reviews{{'('+ commentList.posts_count + ')'}}

Have your say. Be the first to help other guests.

Write a review
{{ totalRating }} Write a review
  • {{i}} star

    {{i}} stars

    {{ parseInt(commentRatingList[i]) }}%

Yami Yami
{{ comment.user_name }}

{{ showTranslate(comment) }}Show Less

{{ strLimit(comment,800) }}Show more

Show Original

{{ comment.content }}

Yami
Show All

{{ formatTime(comment.in_dtm) }} VERIFIED PURCHASE {{groupData}}

{{ comment.likes_count }} {{ comment.likes_count }} {{ comment.reply_count }} {{comment.in_user==uid ? __('Delete') : __('Report')}}
Yami Yami
{{ comment.user_name }}

{{ showTranslate(comment) }}Show Less

{{ strLimit(comment,800) }}Show more

Show Original

{{ comment.content }}

Yami
Show All

{{ formatTime(comment.in_dtm) }} VERIFIED PURCHASE {{groupData}}

{{ comment.likes_count }} {{ comment.likes_count }} {{ comment.reply_count }} {{comment.in_user==uid ? __('Delete') : __('Report')}}

No related comment~

Review

Yami Yami

{{ showTranslate(commentDetails) }}Show Less

{{ strLimit(commentDetails,800) }}Show more

Show Original

{{ commentDetails.content }}

Yami
Show All

{{ formatTime(commentDetails.in_dtm) }} VERIFIED PURCHASE {{groupData}}

{{ commentDetails.likes_count }} {{ commentDetails.likes_count }} {{ commentDetails.reply_count }} {{commentDetails.in_user==uid ? __('Delete') : __('Report')}}

Please write at least one word

Comments{{'(' + replyList.length + ')'}}

Yami Yami

{{ showTranslate(reply) }}Show Less

{{ strLimit(reply,800) }}Show more

Show Original

{{ reply.reply_content }}

{{ formatTime(reply.reply_in_dtm) }}

{{ reply.reply_likes_count }} {{ reply.reply_likes_count }} {{ reply.reply_reply_count }} {{reply.reply_in_user==uid ? __('Delete') : __('Report')}}

Please write at least one word

Cancel

That’s all the comments so far!

Write a review
How would you rate this item?

Please add your comment.

  • A nice nickname will make your comments more popular!
  • The nickname in your account will be changed to the same as here.
Thanks for your review
Our community rely on great reviews like yours to find the best of Asia.

Report

If you find this content inappropriate and think it should be removed from the Yami.com site, let us know please.

Cancel

Are you sure to delete your review?

Cancel

You’ve Recently Viewed

About the brand

Jingdong book