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Jingdong book

尬聊终结者(疫情未过,居家充电必备书,教你说出高情商的贴心话,博客来畅销书)

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尬聊终结者(疫情未过,居家充电必备书,教你说出高情商的贴心话,博客来畅销书)

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★《尬聊终结者》(原书名《翻身吧,我的沟通力》)在台湾出版之后短时间成了博客来畅销书。出版一个月内加印3次。

★本书提供了一个非常实用的破解尬聊困局的沟通工具——“Colors出色沟通”

运用“colors出色沟通”,判断对方颜色、投其所好,掌握蕞合适的应对方式,让你从此逃离尬聊困,人际关系实现瞬间大翻身!


★终结尬聊三步走战略

知己:

明确自己的颜色性格和特质,找到让自己舒服的沟通方式。

知彼:

观察与确定沟通对象的惯用的沟通模式,看准了再开口。

换挡:

明确沟通对象的颜色性格和特质,说出让他“心动”的话。

★你是否常遇到这样尬聊的情况:

喜欢唱反调,怎么说都说不通的人?

明明是同样的话,A听了很开心,B听了缺翻脸不认人?

怎么说领导都不满意,频频挑毛病?

明明心里很抗拒,却怎样都无法开口说“不”?

花了很多时间跟客户介绍,对方蕞后却不买单?

“尬聊终结者”终结你的聊天困局。


Content Description

会不会聊天这件事,其实和口才好不好并没有太大的关系,和情商高不高也没有什么关系,蕞重要的是能不能说到别人的心上。

本书向大家介绍了一种非常实用的且能说到人心里的沟通工具——“colors出色沟通力”,作者将四种不同的性格分别用四种不同的颜色代替。

蓝色性格的人是大家公认的“好好先生,好好小姐”,十分在乎他人感受,如果能够引导他们说出内心的想法和意见,协助他们果断做出决定,蓝色人会非常愿意与你交流。

绿色性格的人喜欢凡事三思而后行,从不鲁莽行事。只要你展现出专业的一面,就能让绿色人对你另眼相看。

金色性格的人做事有计划,有架构,喜欢遵循规则行事,倘若你多点耐心和他沟通,你会发现金色人也可以被说服。

橘色性格的人在做事与待人上很重视自己的感受,只要知道他所在意的点,别去触及,会发现橘色人不仅好相处,还没被他的热情和活力感染。

通过用“colors”工具,察言观色与互动辨识他人性格,搭配沟通技巧“投机所好”,就能轻松达成有效沟通,完美终结尬聊局面。


Author Description

庄舒涵

企业培训知名讲师、Colors出色沟通知名讲师

培训的核心课程是出色沟通力系列课程,包含向上管理、领导、跨部门、服务等。

协助各大企业组织规划沟通表达力课程和内部讲师实战训练。客户包括华为、统一企业、远东集团、家乐福、丰田、富士康集团等知名企业。

至今培训学员人数累计突破10w,目前作者的“colors出色沟通力”课程也已在网易课堂和喜马拉雅上线,这将使“colors出色沟通力”覆盖更多的读者,让更多人受益。


Catalogue

自序:辨色沟通、换挡无碍、知己知彼、百战百胜

前言:“colors出色沟通力”缘起

“COLORS出色沟通力测验”:

PART1 知己•认识自己的颜色性格

蓝色性格

1.蓝色性格的特质

2.与蓝色人的沟通模式

一分钟掌握蓝色性格

绿色性格

1.绿色性格的特质

2.与绿色人的沟通模式

一分钟掌握绿色性格

金色性格

1.金色性格的特质

2.与金色人的沟通模式

一分钟掌握金色性格

橘色性格

1.橘色性格的特质

2.与橘色人的沟通模式

一分钟掌握橘色性格

PART2 知彼•职场主管篇

与四色主管的沟通应对模式

四色主管的领导特质与沟通模式

步骤一:不期而遇,口头提案

步骤二:没有最好,只有更好

步骤三:问自己一百个为什么

PART3 知彼•生活状况篇

遇到不同的颜色性格请换句话说

状况一:如何让对方愿意接受你的指正

状况二:如何委婉的拒绝他人

状况三:如何化解冲突

状况四:如何提出请求才容易让对方答应

状况五:如何让对方愿意接受你的道歉

PART4 辨色应用•换挡演练,沟通更上手

如何介绍自己

自我介绍的方式

自我介绍后如何引发互动

如何宣传和推广新观念

新系统上线使用推广

新工作变动的安抚

不同的观点如何达成协议

寻求对方的支持

意见不同时的协调

如何强调产品优势

向顾客推销产品

让顾客认同你的服务


Book Abstract

自序:辨色沟通、换挡无碍、知己知彼、百战百胜

认识且熟练COLORS沟通系统,是我在职场时翻身的关键。

让年资最菜的我,被多次赋予主导与各事业部门的重大培训和项目活动,无论是向上沟通或跨部门协调,都因为辨色后的变色沟通,进而共创好绩效。踏入讲师市场,更因为“COLORS出色沟通力”课程,让我从校园讲师翻身成为企业指定率最高的沟通技巧培训讲师。

但是,当讲师其实不在我的职涯计划中。

七年前我奋不顾身执着的创业,成为一位讲师,花了好长一段时间的跌撞与摸索,直到这两年才渐入佳境。出书,更不在我的人生计划里。

这二个月我没日没夜毫不藏私的敲打出第一本书,这次没有花很久时间,因为从一开始我就在正确的道路上。

二○一六年,我在写了上百篇流量稀少的部落格沟通文章后,很幸运的,四月十三日那天,参加一堂转变我写作方法的写作课;经由何飞鹏、谢文宪、王永福三位专业老师的指导与鞭策下,深觉自己的文章不是内容不够好,而是表达方式不对。课后我依循着热门文章写作原则与技巧,改变自我写作架构与模式,持续不停的写。半年后,在金钟奖男主角吴慷仁发表得奖感言后的深夜,我写了篇〈我们不是最有天分的,但我们可以当最努力的那一个〉,当晚,吴慷仁的演技受了评审肯定,而我的这篇文章也很幸运地备受青睐︱︱一千多次的转分享、八万多次的浏览记录。成功没有捷径,唯有抓住对的方法,把握每一次努力的机会,否则用不对的方法努力,再多次也是白费。

有了这次经验,伴随着“出色沟通力”课程在台湾市场拓展,让我更有信心,用更高的频率、更聚焦地写出一篇篇和性格沟通相关的文章,无论是课程或文章都深受学员们与读者的喜爱。

这本书能够顺利完成出版,最大功臣非洁欣莫属,第一次拿到完整书稿时,我一度怀疑这是我交出去的稿子吗?她化腐朽为神奇的专业编辑架构功力,大大提升易读性,让我对编辑工作更加敬佩。

此外,在写书的这段时间,社群赐与我单打独斗时无法拥有的力量。“出色沟通力”社群里的学习伙伴们,藉由不断彼此相互交流讨论着蓝、金、绿、橘的性格,无论是请求招式、拒绝方法还是冲突化解,在在都丰富了这本书的实用与价值。

在写作、讲师事业,或是学钢琴的路上,我很幸运都能跟着有实战经验且最顶尖的教练学习,他们教导我最佳的方法原则与模式,点出当中的诀窍密技,加上我的刻意练习,调整改变旧有的习惯模式,最终都有个让自己也感到骄傲的成果。

可以说,我能走到今天,不可否认地,自己的加倍认真与执着是最大功臣,但如果没有宪哥、福哥和“宪福育创”,就不会有今天的我,是他们用前辈的智慧与无私提携,让我开始在这条路上走得顺遂,可以说,是他们成就了我。

我要特别感谢宪哥,是您的牵线促成了出书的机会,是您的刺激加速这本书的完成,更是您简单两三句的指引,让我在伦敦飞往冰岛的飞机上,终于写下了这篇序,谢谢您出现在我的事业、生活,以及生命中。

而在写这篇文章时,我正搭着飞机在天空中,我想将即将完成这本书的喜悦,分享与献给我最敬爱一样身处在天上的李艷处长,谢谢妳当年很蓝色的告诉我:“I'm proud of you.”我会期许自己永远让妳以我为荣。

前言:“colors出色沟通力”缘起

过去在职场中爱团购的我,常常一发起就爆团,而从事讲师一职后,朋友或学员们更是常说被我推坑上了好课、买了好书、看了好电影。

识货力和影响渲染力,似乎是一种天赋。

二○○七年,我在东元电机从事教育训练工作,在礁溪老爷酒店为高阶主管安排两天一夜的培训课程,当日培训内容是,透过颜色来教主管们认识人格特质,与进行团队性格盘点。课程中,难得看到主管们频频点头,直呼:“这测验真的神准无比!”

回到职场后,他们也都说这套工具相当好用,当时一位刘厂长还特地写信来告诉我:“这是我进公司二十多年来,印象最深刻、最有收获的培训。”

那年的尾牙,我依着各主管的颜色性格,用不同的沟通模式,让这间五十年的传统产业,年资、年纪都相当资深的高阶主管们接受变装秀,在当时只有科技业会做如此大胆的尝试,能办到实属不易。

蓝色主管就用撒娇模式请求他们变装;橘色主管只要把他们说得好神,他们就会自己来;金色主管更容易,只要告诉他们这是今年的主题自然会全力配合;而不太喜欢这个主意的绿色主管,也在我以他们所重视的“公司策略愿景”的说法包装下,接受了变装的尝试。

那年尾牙在我们人资部门出色的团队合作下,让东元这间逾五十年的老公司生龙活虎了起来,还得到全公司同仁和总经理、董事长特别的肯定。

我自己将这套心理系统工具运用在沟通上百战百胜,于是我开始试着将唐‧罗瑞(Don Lowry)创建的True Colors用颜色来分辨性格的精髓抓出来引用,再搭配沟通的元素,以及如何察言观色并透过互动来辨识他人性格,进而投其所好、换挡沟通,设计了“出色沟通力”的课程。

从企业内部讲师一职,一堂接一堂帮同仁上课深获好评,到二○一三年我开始担任专职企业讲师后,在台湾、大陆帮各大企业培训或演讲,让大家认识COLORS,并将其运用在向上传达、教导部属、跨部门以及同事与顾客间的沟通上。

二○一五年迄今在台湾两年半的时间,我前后与“清凉音”和“宪福育创”合作开了十三场公开班,堂堂爆满,众多学员哀号抢不到名额,而上过课的学员总会告诉我:“COLORS,是沟通上最好的口袋工具,终身且处处受用。”

课程中,我们让大家先透过性格测验,得出蓝、绿、金、橘四种颜色性格属性的分数,而颜色的组成也说明了自己在沟通模式上的强弱项与习惯。再以各种教学方式,象是影片、图卡、案例等等,让他们未来能透过他人的言行举止与互动模式,来辨别对方所用的沟通模式为何,也就是所谓的“辨色”。

最终,我们期望的不是像算命师一样到处解析别人的性格,或是指正别人的沟通方式,而是能够透过这套工具更加了解别人习惯和喜欢的模式,然后让自己“变色”,换个对方想要或是对对方有用的技巧,来让沟通更加顺畅。

这五年来,在台湾已有将近七千位学员认识COLORS这套工具,应用“辨色”与“变色”技巧,让他们在职场、家庭、生活中都能“投其所好,适时换挡”,以达到良好的沟通成效和结果。

然而,一个人的时间总是有限,我无法承接所有的企业、机构邀约上课,更无法开设无限的公开班,让每个人都有机会走进“出色”的教室里,于是出版社帮我想到了一个两全其美的方法。

二○一七年九月,我们决定一起将COLORS这套沟通工具出版成书,希望透过更好的诠释,增加培训课程中无法花过多时间琢磨的篇幅。

期许大家经由这本书认识COLORS,除了书中提供的测验,能让你更加了解自己的性格外,更期待你藉由书中的四色性格解说,以及四色在沟通上的相异模式,在沟通互动间辨识他人性格,知己知彼,百战百胜,展现无往不利的出色沟通力。

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