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Jingdong book

销售英语口语脱口而出(附CD-ROM光盘1张)

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销售英语口语脱口而出(附CD-ROM光盘1张)

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即点即读,跟老外学地道纯正发音。图文并茂,随电脑说正确流畅英语。
Content Description

《销售英语口语脱口而出》讲述了最专业的职场英语学习内容,最资深的职场人士编写——让您的职场竞争力全面提升,实力锐不可挡!最好记的高频单词,最常用的万能句型,最简明的情景对话——掌握职场英语再不求人!附赠大容量多媒体互动光盘。多方位多感官立体学习——马上学马上秀,是练就英语耳、培养英语口的绝佳助手!附赠自测红膜,设计巧妙而贴心,帮助您查缺补漏——知已知彼,方能百战不殆!
Catalogue

丛书序
前言
Chapter 1 销售基础
1 迎接顾客
2 询问顾客需要
3 回答顾客需求
4 询问喜好和预算
5 帮客户参考
6 介绍商品细节
7 建议尺码
8 推销畅销品
9 推销廉价品
10 推销物美价廉品
11 帮客户试穿
12 帮客户搭配
13 帮客户订购
14 帮客户包装
15 给客户送货
16 介绍流行趋势
17 查询库存情况
18 说明书及保证
19 委婉拒绝顾客
20 妥善处理投诉
21 妥善处理不满
22 客户满意
23 给客户找零
24 找错零钱
25 应付棘手的客人
26 说明店面位置
27 介绍其他分店
28 说明营业时间
29 回答电话询问
30 提供修理服务
31 欢迎再次惠顾

Chapter 2 商品介绍
32 介绍颜色
33 介绍工艺
34 介绍材质
35 介绍款式
36 介绍品牌
37 介绍尺寸
38 介绍质量
39 介绍性能

Chapter 3 价格与付款
40 告知价格
41 优惠打折
42 全价销售
43 讨价还价
44 拒绝还价
45 现金付费
46 支票付费
47 刷卡付费
48 分期付款

Chapter 4 售后服务
49 处理退货
50 处理退款
51 处理换货
52 免费维修
53 收费维修
54 接听售后电话
55 处理客户索赔
56 免费送货上门
57 上门维修服务

Chapter 5 保险销售
58 回答咨询
59 介绍险别
60 协助投保
61 签订合同
62 接受索赔
63 索赔处理

Chapter 6 代理销售
64 工资代发业务
65 代理保险业务
66 代理债券业务
67 代理基金业务
68 代理收费业务
69 代办公司业务
70 代理合作谈判
71 索要代理佣金
72 佣金协商
73 减少佣金
74 增加佣金
75 支付佣金

Chapter 7 上门推销
76 自我推销
77 品牌介绍
78 产品介绍
79 性能介绍
80 介绍价格
81 介绍优惠
82 欢迎试用
83 询问意见
84 劝客购买
85 成功交易
86 友好道别

Chapter 8 网络销售
87 介绍公司网站
88 礼貌推销自己
89 介绍产品及性能
90 提醒客户查收邮件
91 介绍付款方式
92 介绍售后服务
93 通知客户收货

Chapter 9 展会营销
94 展会规定
95 展台预订
96 展台布置
97 接待客户
98 展示样品
99 赠送资料
100 安排表演

Chapter 10 广告营销
101 杂志广告营销
102 电视广告营销
103 网络广告营销
104 户外广告营销
105 广告设计协商
106 与广告代理谈判
107 广告费用商谈

Chapter 11 公共关系营销
108 展销会
109 拍卖会
110 庆典晚会
111 新闻发布会
112 新车发布会
113 节目访谈
114 公益表演

Chapter 12 各类商品销售
115 服装类
116 鞋帽类
117 箱包类
118 玩具类
119 厨具类
120 食品饮料类
121 珠宝首饰类
122 化妆品类
123 家用电器类
124 体育用品类
125 数码产品类

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Brand Jingdong book
Brand Origin China

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