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Jingdong book

说话心理学(若水集)把话说到对方心坎上。实用有效的说话技巧,含读心术攻心术洗脑术说服术搭讪术

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说话心理学(若水集)把话说到对方心坎上。实用有效的说话技巧,含读心术攻心术洗脑术说服术搭讪术

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★《说话心理学》:话语攻心术,一开口就把话说到对方心坎上。

★说话人人都会,但不见得人人会说话。一句话说得好,可以说得人笑;一句话说得不好,可以说得人跳。一句话可能化敌为友,冰释前嫌,化干戈为玉帛;一句话也可以化友为敌,引发一场争论,甚至导致一场战争。所以,你仅仅能说还是不够的,还要会说。

★职场上,领导赏识的心腹,一定是口才好的那一个!情场上,懂得逗人开心的总是比较吃香!会说话的人受欢迎,懂心理的人更出众。会说话,新朋友就会一个接着一个来!

★不会说话?赶快读这本书吧!跟着做,让你未开口就能惊艳全场;学着说,让你5句话就能交到知心朋友!照着练,你和谁都能谈得来,到哪都受欢迎!

★书中不但有理念,还教实实在在的方法。从搞定领导、搞定客户、搞定同事,到搞定家人、同学、朋友……掌握说话心理学,你就能把所有人变为贵人!

★分享说话的艺术——

1.急迫的事,慢慢说;

2.未来的事,不胡说;

3.害人的事,不能说;

4.无把握的事,小心说;

5.办不到的事,不乱说;

6.伤心的事,不到处说;

7.自己的事,听别人怎么说;

8.别人的事,谨慎地说;

9.领导的事,绝不说;

10.孩子的事,耐心说;

11.所有的事,恰到好处地说。

……


Content Description

★一开口就紧张、一聊天大脑就短路、一插话就冷场?——从现在开始本书告诉你:怎么说都受欢迎!

★不会接话题、不会夸人、不会察言观色?——从现在开始本书告诉你:如何掌握读心术攻心术洗脑术说服术搭讪术。

★怕当众说话、怕丢面子、怕说错话、怕被拒绝?——从现在开始本书告诉你:统统不用怕!

★进不了同事的聊天圈子,猜不到上司的意思,听不懂对象的话?——从现在开始本书告诉你:一旦开始交流就停不下来!

★只会讲过时的笑话,只会点头附和,只会单调陈述?——从现在开始本书告诉你:说话高手都是心理大师。


Catalogue

懂点心理学,跟谁都能谈得来

——心理学与说话之道

第一章由嘴读心:说话离不开心理学

做听得懂话外音的语言高手

分辨声音,了解内心的变化

分析话题,获取想要的信息

别轻视口头禅,小字眼大秘密

攻心话术边看边说,边说边看

第二章美言暖心:赞美的话谁都爱听

你的赞美价值百万

喜欢被赞美是人性的弱点

赞美要了解对方的心理需求

准确赞美让人刮目相看

常在背后间接赞美

给对手一个赞美

人脉圈常用的赞美方式

攻心话术赞美话要因人而异

第三章开口见心:与陌生人一聊如故

社交场合说好第一句话

初次见面自我推销的艺术

主动引发一场友好的谈话

激起对方的说话欲望

好话题是纵情畅谈的开端

攻心话术高效交谈的六大准则

第四章以情动心:让人心服口服

探探他的心有多深

知己知彼,以实攻心

抓住心理,一蹴而就

温暖胜严寒,平和胜呵斥

多用商量的口气来说服

攻心话术寻找说服突破口的途径

话多不如话少,话少不如话好

——处世交际攻心话术

第五章这样说话讨人喜欢

少说“我”,多说“你”

恰当地使用礼貌语言

不揭别人的短处和痛处

用兴趣做诱饵投其所好

多谈对方得意事少提自己

重复话语加深印象

你知道多少,就说多少

忠言不逆耳,直话要婉说

攻心话术交谈时5种禁忌话题

第六章这样说话人人都是你的粉丝

适当时机闭上嘴巴倾听

故意发表一些错误的看法

寻找有兴奋点的话题

对关心的事情巧妙提问

暴露缺点增加信任度

利用姓名赢得好感

攻心话术掌握说话的方式方法

第七章这样说话消除交往中的敌意

换一种说法会更好

控制情绪避开锋芒

隐藏实力,暴露弱点

放低姿态三思而后言

攻心话术这些说话小节不能忽视

第八章这样说话家庭和谐幸福

亲爱的,有话好好说

少唠叨,多理解

今天你耍贫嘴了吗

真爱离不开亲昵的情话

良好的沟通是通向幸福的桥梁

攻心话术女性隐晦语言大总结

第九章这样说话孩子才会听

每天夸孩子一句并不难

不要只盯着孩子的缺点

孩子需要大人的赏识

听孩子说,解开他的心结

解决亲子矛盾不妨“巧败”

攻心话术孩子爱听和不爱听的话

“怎么说”比“说什么”更重要

——求人办事攻心话术

第十章这样说话令人无法拒绝

从高到低提出要求

以情动人,以理服人

借助舆论的压力

调动人性深处的同情心

主动示弱说出自己的不足

事前低调,事后谢恩

攻心话术改掉不良的说话习惯

第十一章这样说话可以获得支持

制造一些权威的表象

攀龙附凤,拉大旗做虎皮

合理挑刺,攻击小问题

软绳捆柴,给足面子

从软弱的地方下手

攻心话术一分钟识破他人内心

第十二章这样说话能够得到回报

想方设法满足对方的需求

未雨绸缪,冷庙烧香

先给好处,把人情债当手段

恩威并重,打一打揉一揉

逼迫对方作出承诺

攻心话术说话有逻辑,有顺序

第十三章这样说话别人愿意与你合作

用发脾气的方式巧妙施压

不能直说就让嘴巴拐个弯

虚张声势,抬高身价

在言语中流露出期待

运用选择的方式提问

攻心话术给人忠告的三大要点

会说话,全世界就是你的

——职场工作攻心话术

第十四章这样说话领导最信任

摸透领导的性情爱好

带着自信大方亲近老板

谈吐优雅举止有风度

提建议时使用暗示的方法

遇事商量,不自作主张

准确及时汇报工作

攻心话术领导面前这些话不能说

第十五章这样说话赢得同事的配合

敞开心扉,疏通情感交流的渠道

态度恭敬,放低姿态平等互惠交往

谦逊为人,赢得同事的好感和尊敬

公私分明,是非面前说话毫不含糊

交深言深,交浅言浅,把握距离

攻心话术遵守办公室里的潜规则

第十六章这样说话激发下属的干劲

关心下属,多点人情味

激发斗志,调动工作热情

贬低刺激,请将不如激将

平易近人,体现亲和力

放下架子,不拿腔拿调

用商量的口气下达指令

攻心话术表扬下级要把握尺度

第十七章这样说话在谈判时占尽先机

开局占据优势地位

以子之矛,攻子之盾

坚守底线,绝不妥协

黑脸白脸一唱一和

利用逆反心理将计就计

最后通牒与反通牒

攻心话术谈判中让步的策略


Book Abstract

赞美要了解对方的心理需求

赞美要抓住关键来赞美,这就需要洞察对方心理,了解对方的心理需求。切不可“哪壶不开提哪壶”。

有一次,相声演员侯耀文对他父亲侯宝林说:“爸爸,我最近听到一些反映,说商店里某些服务员的态度差,常给顾客吃‘冷面’。我想写段相声讽刺一下。”

侯老听了,沉思了一会儿,说:“你想讽刺服务员,可你了解他们吗?工资不高,上班一站就是八九个钟点儿,多辛苦!再说,哪家不兴有个不顺心的事儿?谁能老有笑模样?又没吃‘笑素’!顾客里头也有捣蛋的,遇上那号人,你乐得起来?我不是说服务员有缺点就不能讽刺,得先去搞点调查研究,了解他们的工作和生活,体谅人家的难处,那才能写出感情,批评得入理。”

侯老的一席话,充分体现了对他人的理解。只有理解他人的心理,了解他人的喜怒哀愁,才能把握好说话的内容与分寸,才能知道如何抓住对方的心理赞美对方。

曾有心理学家做过这样一个实验:他们从某个班级大学生中挑出一个最平庸自卑,最不招人喜欢的姑娘,特意安排她的同学对她改变看法,对她表示喜爱和赞扬。于是,从这天起这个姑娘周围充满了赞扬和热心的帮助。有人夸她,有人说她心灵手巧,有人送她礼物,有人每天与她一起回家……奇迹发生了,1年以后,这个原本默默无闻、自卑感很强的姑娘变得活泼开朗,有说有笑,充满自信,她的学习成绩、仪表风度和以前比也大有改善,像是换了个人。

赞扬和鼓励确实有这样的魔力,只要你懂得一个人最需要什么。

在日本历史上身为摄政大臣的丰臣秀吉,权倾一时,不可一世。这样的人还需要别人的关怀吗?然而下面这件事则体现出他与一般人有同样的心理需求。

有一年,丰臣秀吉听说松蘑大丰收,便突然提出要亲自去采松蘑。但当时时令已过,哪还有松蘑的影子。家臣不得已,只有前一天在他要去的那块地插上松蘑。第二天丰臣秀吉来了,看到满地松蘑,不仅赞叹道:“太好了!”这时,有位善于投机的家臣告诉他这些松蘑都是临时插上的。其他家臣得知有人告密,个个魂不附体,因为他们知道丰臣秀吉这个人对不忠诚他的人向来是严惩不贷的。但这次丰臣秀吉笑着说:“这是大家为了满足我的愿望才做的,是一片好心。好久没见到这样的松蘑了,又勾起我对往日农村生活的回忆,我很高兴。”

看来,“大人物”也需要别人的关怀和赞美,并非都是不可一世的。

……

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Jingdong book