Chopter 1 Budness Reception业务接待 Unit 1 Making an Appointment预约客户 Unit 2 Changing Plans改变计划 Unit 3 Meeting Visitors接待来访 Unit 4 Company Introducing公司介绍 Unit 5 Introducing Products介绍产品 Unit 6 Dining Together with Clients与客户进餐 Unit 7 Saying Goodbye送别客户
Chapter 2 Office Affairs办公事务 Unit 8 Answering a Call接听电话 Unit 9 Transferring Calls电话转接 Unit 10 Taking a Message电话留言 Unit 11 Arranging a Meeting安排会议 Unit 12 Agenda会议议程 Unit 13 Taking Minutes会议记录 Unit 14 Emergencies紧急情况 Unit 15 Going on Business安排出差 Unit 16 Delegating Responsibilities分配任务 Unit 17 Working Overtime加班工作 Unit 18 Taking Off and Shift请假换班
Chapter 3 Company Personnel Policies公司人事 Unit 19 Getting to Know New Colleagues新人来到 Unit 20 Training New Colleagues新手培训 Unit 21 Promotion and Pay Raising升职加薪 Unit 22 Benefits各项福利 Unit 23 Leaving the Job离职跳槽
Chapter 4 Human Relations人脉维护 Unit 24 Giving Suggestions 向上司提议 Unit 25 Concerning Subordinates 关怀下属 Unit 26 Communication 沟通协调 Unit 27 Sodality 联谊会上 Unit 28 Paying a Return Visit 回访客户 Unit 29 Clever Communication "老狐狸"备忘录
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