{{sellerTotalView > 1 ? __("sellers", {number: sellerTotalView}) : __("seller", {number: sellerTotalView}) }}, {{numTotalView > 1 ? __("items", {number: numTotalView}) : __("item", {number: numTotalView}) }}
free FREE

Change Your Zip Code

Inventory information and delivery speeds may vary for different locations.

Location History

{{email ? __('Got it!') : __('Restock Alert')}}

We will notify you by email when the item back in stock.

Cancel
Yami

Jingdong book

过程图绘制常识

{{buttonTypePin == 3 ? __("Scan to view more PinGo") : __("Scan to start")}}

过程图绘制常识

{{__(":people-members", {'people': item.limit_people_count})}} {{ itemCurrency }}{{ item.valid_price }} {{ itemCurrency }}{{ item.invalid_price }} {{ itemDiscount }}
Ends in
{{ itemCurrency }}{{ item.valid_price }}
{{ itemCurrency }}{{ priceFormat(item.valid_price / item.bundle_specification) }}/{{ item.unit }}
{{ itemDiscount }}
{{ itemCurrency }}{{ item.valid_price }} {{ itemCurrency }}{{ priceFormat(item.valid_price / item.bundle_specification) }}/{{ item.unit }} {{ itemCurrency }}{{ item.invalid_price }} {{itemDiscount}}
{{ itemCurrency }}{{ item.valid_price }}
Sale ends in
Sale will starts after Sale ends in
{{ getSeckillDesc(item.seckill_data) }}
{{ __( "Pay with Gift Card to get sale price: :itemCurrency:price", { 'itemCurrency' : itemCurrency, 'price' : (item.giftcard_price ? priceFormat(item.giftcard_price) : '0.00') } ) }} ({{ itemCurrency }}{{ priceFormat(item.giftcard_price / item.bundle_specification) }}/{{ item.unit }}) Details
Best before

Currently unavailable.

We don't know when or if this item will be back in stock.

Unavailable in your area.
Sold Out

Details

Full product details
Editer Recommend

过程图可以将复杂的生产流程转化为简明的视觉图像,帮助从而帮助生产管理人员全面把握生产流程。《过程图绘制常识》一书不像一般的工具书或者袖珍指南那样孤立介绍各种工具,而是通过一个综合案例,把三种过程图的绘制综合起来进行讲解,不但讲解三种过程图的绘制方法,而且介绍其使用场合。读者可以应用本书介绍的内容,在组织、过程和任务三个层面上,使要完成的工作可视化。
本书适合广大工业企业的相关管理人员,高校管理工程、工业工程、工商管理专业及相关专业的学生和教师使用。
Content Description

本书通过一个综合案例,把三种过程图的绘制综合起来进行讲解,不但讲解了三种过程图的绘制方法,而且介绍其使用场合。全书主要包括7章和附录:第1章概述,第2章关于工作的思考,第3章为何绘制过程图,第4章关系图,第5章跨职能流程图,第6章流程图,第7章改善工作流的7条原则和附录。

Catalogue

概述1
我为何编写《过程图绘制常识》1
各过程图的关键特征:对后续内容的预览3
关键特征的构成3
什么是关系图?3
关系图的关键特征4
什么是跨职能流程图?6
跨职能流程图的关键特征6
什么是流程图?8
流程图的关键特征8
相同工作的三种视图10
菲尔快速润滑油公司的介绍10
更换机油工作概述:工作顺序11
更换机油工作的组织视图11
更换机油工作的工作流视图14
更换机油工作的活动视图16
关于工作的思考20
概述20
什么是工作?21
如何定义工作及其重要性21
什么是工作的构成要素?22
工作构成要素实例23
工作的构成要素为何重要?23
什么是工作的边界?24
可选工作边界实例25
工作边界为何重要?25
什么是工作的特征?25
工作特征的实例26
工作特征为何重要?26
什么是工作的属性?26
可选工作属性的实例26
工作属性为何重要?27
(过程)图是工作的描述模型27
什么是过程(基于工作视角)?28
什么是工作流(基于工作视角)29
什么是“流”?29
什么是价值流(基于工作视角)30
关于工作的一些假设30⑦⑧
为何绘制过程图?33
目录概述33
为何绘制过程图?33
绘制过程图的原因(第1部分)33
绘制过程图的原因(第2部分)35
如何制作原因比较的两种列表36
什么是模型?37
为何为工作创建模型?37
作为工作模型的(过程)图37
图不是领地(它是领地的模型)39
新类型的图会不断出现和作废,但是描述的工作会得到保留41

关系图43
什么是关系图?43
为何使用关系图?45
如何创建关系图?46
视图1:订单到交货(为何交易(业务)在这里)46
视图2:这一部门如何“适应”(你在这里)47
关系图访谈66
概述66
会谈66
关系图的解释69
理解菲尔快速润滑油公司的关系图71

跨职能流程图(泳道图)74
什么是跨职能流程图或泳道图?74
为何使用跨职能流程图?76
跨职能流程图的分析77
绘图规则77
如何创建跨职能流程图?85
关于跨职能流程图的访谈88
概述88
脚本89
跨职能流程图的解释91
菲尔快速换油跨职能流程图的解释92

流程图98
什么是流程图?98
为何使用这种类型的流程图?98
如何建立流程图?100
流程图的应用104
概述104
流程图的解释104
基于活动2的流程图解释108⑨⑩
改善工作流的7条原则110
概述110
Ⅰ参与的背景114
参与的目的114
改进目标(融资文件的过程)114
改进团队的汇总结果115
如何组织工作?115
总部的工作116
区域的工作117
改进项目团队117
什么是注资文件?117
商务等价物118
Ⅱ串行工作流和工作交接的重要性118
串行工作流的关键特征118
注资文件工作流的特征118
知识型工作交接的组成要素和特征120
信息输入121
信息技术(IT)系统122
知识工作者122
什么是“流程”?124
Ⅲ改进知识工作流的7项原则125
改进工作流程的7项原则125
原则1:从外到内改进流程125
团队基于原则1得到的收获126
原则2:测试对客户重要的事情128
团队基于原则2得到的收获128
原则3:使端到端流可见132
团队基于原则3得到的收获132
原则4:鉴别和移除流壁垒136
什么是浪费?137
什么是流壁垒?138
团队基于原则4得到的收获141
从005到5原则142
使用在专项文件流程中的从005到5原则143
团队鉴定的流壁垒143
知识型工作中出现问题的组件和特点144
工作流程设计出现问题的特点144
团队基于工作流设计的选择结果145
信息系统出现问题的特点145
团队基于信息系统产生的选择结果146
动机和衡量标准出现问题的特点146
团队基于动机和衡量标准的选择结果147
人力资源出现问题的特点147
团队基于人力资源的选择结果147
政策和规律出现问题的特点148
团队基于政策和规律的选择结果149
设备出现问题的特点149
团队基于设备的选择结果150
团队从“移除流壁垒”中学到了什么?150
什么是对策?151原则5:连接并排列增值工作的活动152
团队基于原则5得到的收获153
原则6:围绕端对端流程进行组织154
团队基于原则6得到的收获154
原则7:透明化地管理流程156
团队基于原则7得到的收获156
附录
附录内容概览159
五种方法159
方法1:自制159
方法2:一对一采访160
方法3:团队协调合作161
方法4:内容(文件)检阅161
方法5:观察162
工作流图制作指南162
工作流图制作前的准备162
为绘制流程图提供一个明确有力的目标162
选择适合的组员(适合的工作小组)163
提供印有命名管理与示例行为动词的讲义163
提供“及时”的学习163
永远按照流程163
提前制定基本原则并将其贴在挂职白板上164
办公室要足够大以方便人员的自由活动164
保证整套办公室用品就在手边,包括做笔记的大量“墙”纸164
使用固定的工作团队,从观察还有团队协调合作的方法开始164
在制图工作过程中165
用便利贴记下初始活动165
用便利贴来安排流程图的初始布局165
根据流程图制作目的,沿着工作顺序按照需要多画几条路径165
保持一定的节奏,监督参与及团队动态166
当流程图绘制工作完成之后166
编辑流程图166
如何创建一个关系流程图166
怎样创建一个跨职能流程图176

Book Abstract

《过程图绘制常识》:
如何制作原因比较的两种列表
我不认为上述两种创建过程图的原因彼此冲突或一个在某些方面比另一个更佳。我认为它们之间不同之处在于动机和哲学思想。例如,持续的人员改善是第一个列表中一个共同的主题。其目的在于从工作如何为客户的利益和业务提供支持的角度来加强自然工作组织中每个成员彼此之间的相互理解。对于第二个原因列表,一个共同的基本主题是流程思维或流程焦点。其基本的目标是通过系统化和标准化的方法来改进流程的性能/绩效。
有意思的是第二个原因列表中的每一个方法对于改善工作流程的最佳途径都有自己的一套术语和核心信念。各种方法的差异是明显的,虽然工作相同,每种方法以不同的工作要素、特征和属性集合为目标,用该集合的当前状态刻画问题,针对问题的根源所在提出解决方案。但糟糕的是,常常存在用不同的语言描述同一工作的现象。我知道这是从第一手经验形成的。
我相信,许多组织正在使用的这些方法产生了对与工具无关并能熟练运用多种改进方法的专业流程改善人员的强烈需求。
……
Introduction

译者序:
本书不像一般的工具书或者袖珍指南那样孤立介绍各种工具,而是通过一个综合案例,把三种过程图的绘制综合起来进行讲解,不但讲解三种过程图的绘制方法,而且介绍其使用场合。读者可以应用本书介绍的内容,在组织、过程和任务三个层面上,使要完成的工作可视化。全书共包括7章和附录:第1章概述,第2章关于工作的思考,第3章为何绘制过程图,第4章关系图,第5章跨职能流程图,第6章流程图,第7章改善工作流的7条原则,以及附录。
本书具有较强的系统性、综合性和实用性。对于过程管理的初学者和工程人员而言,不仅讲解各种过程图绘制惯例,而且讲解过程的评价与改进方法。同其他同类图书相比,特点如下:
1)内容讲解图文并茂。
2)综合性好,通过案例将过程图绘制的所需知识集成起来进行讲解。
3)从工程实践出发,实用性强。
本书的一些内容属于首次发布,作为第2版,进行了大量内容的更新。第2版相对于第1版在以下方面进行了修改。
1)新增4章内容和75幅图。
2)讲述知识工作和业务过程中的流程和浪费问题。
3)提供解决流程浪费问题的方案。
4)讨论知识工作和业务过程中的障碍。
5)提出7个原则和29个指导方针用来改进知识工作。
6)通过一个综合案例详细介绍以上原则和方针如何应用于一个组织结构,将订货至交货的时间从平均28天降至4天。
本书适合广大工业企业的相关管理人员,高校管理工程、工业工程、工商管理专业及相关专业的学生和教师使用。
全书译文由曹岩统稿并参与翻译,第1~4章主要由杜江翻译,第5章主要由杜江、王强锋翻译,第6、7章、附录主要由王强锋翻译。参加翻译和资料整理的译者还有杨丽娜、曹森、白瑀、程文、潘学坤、吴少琼、沈冰和董鑫。
由于时间及译者水平所限,不足之处在所难免,希望读者不吝指教,译者在此表示衷心的感谢。
译者

Specifications

Brand Jingdong book
Brand Origin China

Disclaimer

Product packaging, specifications and price are subject to change without notice. All information about the products on our website is provided for information purposes only. Please always read labels, warnings and directions provided with the product before use.

View Full Terms of Use
Add to favorites
{{ $isZh ? coupon.coupon_name_sub : coupon.coupon_ename_sub | formatCurrency }}
{{__("Buy Directly")}} {{ itemCurrency }}{{ item.directly_price }}
Quantity
{{ quantity }}
{{ instockMsg }}
{{ limitText }}
{{buttonTypePin == 3 ? __("Scan to view more PinGo") : __("Scan to start")}}
Sold by JD@CHINA
Ship to
{{ __("Ship to United States only") }}
Free shipping over 69
Genuine guarantee

Added to Cart

Keep Shopping

More to Consider

{{ item.brand_name }}

{{ item.item_name }}

{{ item.currency }}{{ item.market_price }}

{{ item.currency }}{{ item.unit_price }}

{{ item.currency }}{{ item.unit_price }}

Coupons

{{ coupon.coupon_name_new | formatCurrency }}
Clip Clipped Over
{{ getCouponDescStr(coupon) }}
{{ coupon.use_time_desc }}
Expires soon {{ formatTime(coupon.use_end_time) }}

Share this item with friends

Cancel

Yami Gift Card

Get this exclusive deal when paying with gift card

Terms and Conditions

Gift card deals are special offers for selected products;

The gift card deals will automatically be activated if a customer uses gift card balance at check out and the balance is sufficient to pay for the total price of the shopping cart products with gift card deals;

You will not be able to activate the gift card deals if you choose other payment methods besides gift card. The products will be purchased at their normal prices;

If your account balance is not enough to pay for the products with gift card deals, you can choose to reload your gift card balance by clicking on the Reload button at either shopping cart page or check out page;

Products that have gift card deals can be recognized by a special symbol showing 'GC Deal';

For any additional questions or concerns, please contact our customer service;

Yamibuy reserves the right of final interpretation.

Sold by Yami

Service Guarantee

Yami Free Shipping over $49
Yami Easy Returns
Yami Ships from United States

Shipping

  • United States

    Standard Shipping is $5.99 (Excluding Alaska & Hawaii). Free on orders of $49 or more.

    Local Express is $5.99 (Available in Parts of CA, NJ, MA & PA). Free on orders of $49 or more.

    2-Day Express (Includes Alaska & Hawaii) starts at $19.99.

Return Policy

Yami is committed to provide our customers with a peace of mind when purchasing from us. Most items shipped from Yamibuy.com can be returned within 30 days of receipt of shipment (For Food, Beverages, Snacks, Dry Goods, Health supplements, Fresh Grocery and Perishables Goods, within 7 days of receipt of shipment due to damages or quality issues; To ensure that every customer receives safe and high-quality products, we do not provide refunds or returns for beauty products once they have been opened or used, except in the case of quality issues; Some products may have different policies or requirements associated with them, please see below for products under special categories, or contact Yami Customer Service for further assistance).
Thank you for your understanding and support.

Learn More

Sold by Yami

Terms and Conditions of Yami E-Gift Card

If you choose “Redeem automatically” as your delivery method, your gift card balance will be reload automatically after your order has been processed successfully;

If you choose “Send to Email”as your delivery method, the card number and CVV will be sent to the email address automatically;

Any user can use the card number and CVV to redeem the gift card, please keep your gift card information safely. If you have any trouble receiving email, please contact Yami customer service;

Yami gift card can be used to purchase both Yami owned or Marketplace products;

Yami gift card will never expire;

Yami gift card balance does not have to be used up at once;

All rights reserved by Yami.

Return Policy

Gift card that has already been consumed is non-refundable.

Sold by JD@CHINA

Service Guarantee

Yami Free Shipping over $49
Yami Easy Returns
Yami Ships from United States

Shipping

  • United States

    Standard Shipping is $5.99 (Excluding Alaska & Hawaii). Free on orders of $49 or more.

    Local Express is $5.99 (Available in Parts of CA, NJ, MA & PA). Free on orders of $49 or more.

    2-Day Express (Includes Alaska & Hawaii) starts at $19.99.

Return Policy

You may return product within 30 days upon receiving the product. Items returned must be new in it's original packing, including the original invoice for the purchase. Customer return product at their own expense.

Sold by JD@CHINA

Service Guarantee

Yami Cross-store Free Shipping over $69
Yami 30-days Return

Yami-China FC

Yami has a consolidation warehouse in China which collects multiple sellers’ packages and combines to one order. Our Yami consolidation warehouse will directly ship the packages to your door. Cross-store free shipping over $69.

Return Policy

You may return products within 30 days upon receiving the products. Sellers take responsibilities for any wrong shipment or missing items. Packing needs to be unopened for any other than quality issues return. We promise to pack carefully, but because goods are taking long journey to destinations, simple damages to packaging may occur. Any damages not causing internal goods quality problems are not allowed to return. If you open the package and any quality problem is found, please contact customer service within three days after receipt of goods.

Shipping Information

Yami Consolidation Service Shipping Fee $9.99(Free shipping over $69)

Sellers in China will ship their orders within 1-2 business days once the order is placed. Packages are sent to our consolidation warehouse in China and combined there. Our Yami consolidation warehouse will directly ship the packages to you via UPS. The average time for UPS to ship from China to the United States is about 10 working days and it can be traced using the tracking number. Due to the pandemic, the delivery time may be delayed by about 5 days. The package needs to be signed by the guest. If the receipt is not signed, the customer shall bear the risk of loss of the package.

Sold by JD@CHINA

Service Guarantee

Free shipping over 69
Genuine guarantee

Shipping

Yami Consolidated Shipping $9.99(Free shipping over $69)


Seller will ship the orders within 1-2 business days. The logistics time limit is expected to be 7-15 working days. In case of customs clearance, the delivery time will be extended by 3-7 days. The final receipt date is subject to the information of the postal company.

Yami Points information

All items are excluding from any promotion or points events on Yamibuy.com

Return Policy

You may return product within 30 days upon receiving the product. Items returned must be new in it's original packing, including the original invoice for the purchase. Customer return product at their own expense.

Yami

Download the Yami App

Back Top

Recommended for You

About the brand

Jingdong book

为您推荐

Yami
欣葉
2种选择
欣叶 御大福 芋头麻薯 180g

周销量 600+

$1.66 $1.99 83折
Yami
欣葉
2种选择
欣叶 御大福 芋头麻薯 180g

周销量 600+

$1.66 $1.99 83折
Yami
欣葉
2种选择
欣叶 御大福 芋头麻薯 180g

周销量 600+

$1.66 $1.99 83折
Yami
欣葉
2种选择
欣叶 御大福 芋头麻薯 180g

周销量 600+

$1.66 $1.99 83折
Yami
欣葉
2种选择
欣叶 御大福 芋头麻薯 180g

周销量 600+

$1.66 $1.99 83折
Yami
欣葉
2种选择
欣叶 御大福 芋头麻薯 180g

周销量 600+

$1.66 $1.99 83折

Reviews{{'('+ commentList.posts_count + ')'}}

Have your say. Be the first to help other guests.

Write a review
{{ totalRating }} Write a review
  • {{i}} star

    {{i}} stars

    {{ parseInt(commentRatingList[i]) }}%

Yami Yami
{{ comment.user_name }}

{{ showTranslate(comment) }}Show Less

{{ strLimit(comment,800) }}Show more

Show Original

{{ comment.content }}

Yami
Show All

{{ formatTime(comment.in_dtm) }} VERIFIED PURCHASE {{groupData}}

{{ comment.likes_count }} {{ comment.likes_count }} {{ comment.reply_count }} {{comment.in_user==uid ? __('Delete') : __('Report')}}
Yami Yami
{{ comment.user_name }}

{{ showTranslate(comment) }}Show Less

{{ strLimit(comment,800) }}Show more

Show Original

{{ comment.content }}

Yami
Show All

{{ formatTime(comment.in_dtm) }} VERIFIED PURCHASE {{groupData}}

{{ comment.likes_count }} {{ comment.likes_count }} {{ comment.reply_count }} {{comment.in_user==uid ? __('Delete') : __('Report')}}

No related comment~

Review

Yami Yami

{{ showTranslate(commentDetails) }}Show Less

{{ strLimit(commentDetails,800) }}Show more

Show Original

{{ commentDetails.content }}

Yami
Show All

{{ formatTime(commentDetails.in_dtm) }} VERIFIED PURCHASE {{groupData}}

{{ commentDetails.likes_count }} {{ commentDetails.likes_count }} {{ commentDetails.reply_count }} {{commentDetails.in_user==uid ? __('Delete') : __('Report')}}

Please write at least one word

Comments{{'(' + replyList.length + ')'}}

Yami Yami

{{ showTranslate(reply) }}Show Less

{{ strLimit(reply,800) }}Show more

Show Original

{{ reply.reply_content }}

{{ formatTime(reply.reply_in_dtm) }}

{{ reply.reply_likes_count }} {{ reply.reply_likes_count }} {{ reply.reply_reply_count }} {{reply.reply_in_user==uid ? __('Delete') : __('Report')}}

Please write at least one word

Cancel

That’s all the comments so far!

Write a review
How would you rate this item?

Please add your comment.

  • A nice nickname will make your comments more popular!
  • The nickname in your account will be changed to the same as here.
Thanks for your review
Our community rely on great reviews like yours to find the best of Asia.

Report

If you find this content inappropriate and think it should be removed from the Yami.com site, let us know please.

Cancel

Are you sure to delete your review?

Cancel

You’ve Recently Viewed

About the brand

Jingdong book