The Vzusa Purple

Return Policy

Yami is committed to provide our customers with a peace of mind when purchasing from us. Most items shipped from Yamibuy.com can be returned within 30 days of receipt of shipment (For Food, Beverages, Snacks, Dry Goods, Health supplements, Fresh Grocery and Perishables Goods, within 7 days of receipt of shipment due to damages or quality issues; To ensure that every customer receives safe and high-quality products, we do not provide refunds or returns for beauty products once they have been opened or used, except in the case of quality issues; Some products may have different policies or requirements associated with them, please see below for products under special categories, or contact Yami Customer Service for further assistance).
Thank you for your understanding and support.

Return Policy

Gift card that has already been consumed is non-refundable.

Return Policy

【7-day Policy】Within 7 days from the date of receipt, in the case of non-human factors causing a product performance failure or when the product does not affect secondary sales (meaning the product is unopened, with intact seals, anti-tear stickers, and packaging), customers can apply for a return, exchange or repair after the product has been certified by the brand's designated after-sales service department. 【15-day Policy】Within 15 days from the date of receipt, in the case of non-human factors causing a product performance failure, customers can apply for an exchange or repair after the product has been certified by the brand's designated after-sales service department. 【1-year Warranty】Starting from the date of sale, customers can enjoy a 1-year warranty. During the warranty period, if there is a non-human factor causing a functional failure, customers can receive free maintenance after the product has been certified by the brand's designated after-sales service department. Note: If there is a functional failure in the power supply accessories, only replacement services will be provided for the power supply accessories. When applying for the above services, customers need to ensure that the product, product packaging, instructions, and all accessories are complete. Service Guarantee: If the device meets the above after-sales standards, customers will be responsible for the return shipping fee within 7 days of the product not affecting secondary sales, while our company will bear the round-trip shipping fee for all other cases that meet the after-sales standards.

Yami Points information

All items are excluding from any promotion or points events on Yamibuy.com

Return Policy

【7-day Policy】Within 7 days from the date of receipt, in the case of non-human factors causing a product performance failure or when the product does not affect secondary sales (meaning the product is unopened, with intact seals, anti-tear stickers, and packaging), customers can apply for a return, exchange or repair after the product has been certified by the brand's designated after-sales service department. 【15-day Policy】Within 15 days from the date of receipt, in the case of non-human factors causing a product performance failure, customers can apply for an exchange or repair after the product has been certified by the brand's designated after-sales service department. 【1-year Warranty】Starting from the date of sale, customers can enjoy a 1-year warranty. During the warranty period, if there is a non-human factor causing a functional failure, customers can receive free maintenance after the product has been certified by the brand's designated after-sales service department. Note: If there is a functional failure in the power supply accessories, only replacement services will be provided for the power supply accessories. When applying for the above services, customers need to ensure that the product, product packaging, instructions, and all accessories are complete. Service Guarantee: If the device meets the above after-sales standards, customers will be responsible for the return shipping fee within 7 days of the product not affecting secondary sales, while our company will bear the round-trip shipping fee for all other cases that meet the after-sales standards.