KOKONUT

Delivered by 7 Hours Express, shipping from Monday to Thursday. Packages will be delivered the same day or the next day.

Return Policy Thank you for choosing our products. We are committed to providing high-quality items to all our customers. Due to the nature of our products, we have a strict return policy in place. Please review the policy below to understand the conditions under which a return or refund may be processed. Eligibility for Returns and Refunds Non-returnable Items: As our products are perishable, we generally cannot accept returns unless there is a quality-related issue. Quality Issues: If you receive a product that is not up to the quality standards we promise (e.g., spoiled, contaminated, or expired upon delivery), you are eligible for a return and refund. Process for Returns and Refunds Report the Issue: If you encounter a quality issue with our product, please contact customer service within 24 hours of receiving your order. Provide your order number, a detailed description of the issue, and any relevant photographs documenting the problem. Once the issue is verified as a valid quality concern, we will initiate the return and refund process. Please note that processing times can vary depending on your bank or payment provider. Additional Information We reserve the right to refuse a return if it does not meet our quality issue criteria. Returns for reasons other than quality issues (e.g., change of mind) are not accepted due to the perishable nature of our products. We reserve the right to make any amendments to this return policy at any time. Notification of any changes will be published on this page. Your satisfaction is our top priority. If you have any questions or concerns about your order, please do not hesitate to customer service team for assistance.