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Jingdong book

管理者箴言

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管理者箴言

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Content Description

管理者常用语手册
3000条强有力的话语
让你任何情况下都指挥自如
想要成为称职的经理人?那么你就要能够控制任何情况,即兴应对突发情况。这就需要经理人对语言有精准的把握,什么场合使用什么语言。

《管理者箴言》收录了上千条即用短语,使你成为当今最有威信、有魅力的领导者,企业精英。有了这本书,就是有了获得成功的通行证,它能帮助你:任何场合都能说出得体的话;克服冲突;轻松应对挑战;架起人与人之间的桥梁;处理棘手问题;为将来职业发展的打下基础;等等。

经过作者Patrick Alain(帕特里克·阿兰)对现在市场的调查研究,他对领导者应该如何沟通这一领域有着深刻的见解。

Author Description

帕特里克·阿兰(Patrick Alain),出生在法国巴黎,精通五门语言,是一名成功的企业家,运营一家国际知名游戏开发公司。
他将成功归功于自己作为大型跨国团队领导者时的运作经验。
这本书是他10年管理经验的结晶。阿兰的目标就是和他人分享他关于生活中最重要的技能之一——随时掌控全局的语言。

Comments

★界定使命是企业家的任务,而激励与组织人力资源是领导力的范畴,二者的结合就是管理。

——彼得·德鲁克 现代管理学之父


★能够经营好人才的企业才是最终的大赢家。
——柳传志前联想集团董事局主席

★企业管理过去是沟通,现在是沟通,未来还是沟通。
——松下幸之助“松下电器”创始人

★让你周围的人不断地成长、发展,不断地创新,而不是控制你身边的人。
——杰克·韦尔奇通用电气前董事长,世界第一CEO

Catalogue

第一部分 安置员工与人力资源
怎样与新员工沟通
如何给员工做业绩评价
当员工准备平级调动时
如何拒绝员工不合理的加薪请求
如何给员工升职
如何为员工降职
如何解雇员工
当员工提出辞职
当员工想要请假

第二部分 道德与法律
当员工违反安全规定
当员工滥用公司信用卡/滥用公款
当员工撒谎时
当员工盗窃财物时
当员工剽窃他人创意时
当员工泄露公司的保密信息
当员工对他人实施性骚扰
遭遇霸道的员工欺负其他人时
当员工在工作中受伤
当员工沉迷网络时

第三部分 反馈与处罚
如何开启难以启齿的对话
如何与员工交流自己的顾虑
如何主动对员工提出建议
当员工表现不佳时
如何约员工单独交流
如何提出有建设性的批评
如何管理(约束/惩罚)有价值的员工
如何对员工表达失望的情绪
如何表现愤怒的情绪
马基利维主义者的策略

第四部分 不良行为
当员工经常旷工
当员工在混日子
当员工不能完成任务或到最后期限还没完成工作
当员工花费太多时间社交
当员工打太多私人电话
当员工与他人不好好合作
当员工浪费时间或者拖拖拉拉
当员工工作欠佳时
当员工态度有问题
当员工欺负或威胁他人
当员工行为不当时
当员工总是扮演受害者
当员工不讲卫生
对待马屁精
面对流言
和牢骚满腹者打交道
和我行我素的人打交道

第五部分 激励
如何赞美你的团队
如何提高团队/部门的士气
如何推动业绩不佳者
如何指导一个有前途的员工
当员工对工作缺乏自豪感


第六部分 当员工个人发生……
当员工生病时
当员工正在闹离婚
当员工压力过大
当员工积劳成疾
当员工资金困难
当员工看起来忧郁或消沉
当员工遭遇家暴时

第七部分 会议和演讲
会议开场白
如何结束会议
如何吸引听众的注意力
如何寻求帮助
如何传达不好的消息
如何重述要点
如何提出解决方案
当你需要稳定情绪时
如何应对起哄者
如何承认错误
当公司/行业处境艰难时
如何宣布兼并,收购或者公司倒闭

第八部分 棘手的情况
当一名职员当面指责你时
当两名职员争吵时
当职员骚扰你时
当你支付不起员工薪水时
当有人试图找你的茬时
当职员威胁你或其他人时
当员工大发脾气时
当员工在工作期间酗酒

第九部分 和你的顾客打交道
如果你的客户非常愤怒
如果你的客户要求退款
如何召回那些曾一度忠实的顾客?
如果顾客想要和经理谈谈
当顾客开始辱骂/粗暴对待你
如何深挖顾客的需求
如何劝说不情愿的顾客

第十部分 对基层经理(基层管理者)的管理
当管理者回避必须面对的冲突时
如果管理人员无法行之有效地领导员工
当管理者事无巨细时
如果一个管理者不愿授权/放权
如果有经理欺负下属
当管理者有点过于放任自流时
如果管理者对他的团队太友善
如果你的管理人员偏心
当你的管理人员很犯懒的时候

特别部分 向上管理
如何提出升职意愿
如何帮你的团队挡刀?
如何谈论你队伍的错误
如何和暴君老板相处
怎样申请一个项目
如何介绍一个新想法
如果你需要减轻些工作量
如何奉承领导?
如何对上级表达你的不同意见
如何请假/申请假期
当你觉得过度劳累时

Book Abstract

本书的内容设计得非常灵活,你既可以采取从头到尾通读的方式吸收全部的内容,或根据工作中的实际需要学习相应的章节。举例来说,你和员工的私下关系十分融洽,但当你需要批评对方时却感到难以启齿。通过本书详细的目录你可以迅速锁定需要的内容,从容应付不同的情境。
我强烈建议你先把整本书通读一遍,找到你觉得容易理解的例句,反复练习,直到这些例句能自然地从你口中说出来。等到时机到来时,你就可以在工作中从容不迫,沉着自信地运用这些句子了。因为每个人都有自己特有的表述方式,所以你可以在本书例句中糅入你的特色,使它们具有你个人的烙印。
只记清楚“台词”还远远不够,使用专业的语气、语调、肢体语言甚至不同语句的使用时机都在交流和传递意图中至关重要。面对不同的交流对象、不同的时机和场合,你需要迅速判断出恰当妥帖的应对语言,因为在一个场合下幽默、得体的语言换到另一个场合后可能被人理解为恶意和无礼。当你使用幽默和讽刺的语言去表达意思时,幽默可能会被人误读为不尊重对方,而讽刺很容易让对方感觉不舒服,懂得察言观色、审视不同的场合才能让你与各类人沟通得游刃有余。
本书中的每一种情景都伴有不同程度的应答,这将帮助你在实际工作中面对不同情景做到见招拆招。所有章节内的语句排序都根据由缓至急这一原则,从安抚到争辩,清晰明了。如果你想打圆场,缓和问题,那就按从上到下的顺序学起。如果你想直入主题或如何在争论中不落下风,那就从下往上开始攻读。

最后我想说的是,在本书中我使用了目前美国最大众化的表达方式,所以,在阅读的过程中你会发现很多典故和引用。如果读者来自不同的国家,可能会对书中运用的语言有不同的理解。不过话又说回来,英语和其他语言一样在不断发展,所以本书中的内容其实也与时俱进,为此我早有准备,登录我的主页www。patrickalain。com,上面有最新的俚语,可以随时将它们补充到你大脑中的词汇库。同时也欢迎各位读者通过网站对本书提出宝贵意见。

……

Introduction

在企业工作十年,我现在带领一支团队,是一个中层领导。这么多年的管理经验,给我一种很大的感觉是,中层管理就是管理人的艺术,是考验情商的工作。
部门的业绩要靠员工提高,每个人都至关重要,发掘每个人的长处,作为部门负责人,要让适合的人做适合的事,同时也要维护团队积极向上的劲头,激发员工的工作热情和潜力。而对领导,要保持良性沟通,因此,向上管理也十分重要。
所以在看到这本书的时候,我认为把它翻译引进到国内是十分必要的。亚洲人最大的弱项就是沟通,高分数低情商让大部分亚洲人只能为老外打工。这也是为什么在国外工作的亚裔一般都处在公司的研发团队,因为研发不需要说话,躲起来和数据打交道就够了。但是如果能突破沟通的玻璃天花板,就能够突破管理的难关,这对职场人士至关重要,对管理者更是事业成功的决定性因素。
如果你是管理者,那么我建议你仔细阅读这本书,你会发现很多令你焦头烂额,不知所措的场合,都会找到合适的处理方式。如果你希望成为管理者,那么你更应该阅读本书,它会帮助你了解领导们的思维方式,学习管理语言,为你的下一步晋升打好基础。
海外生活数年,又一直在外企工作,对英语语言中只可意会的“第二层意思”的把握,我还是很有自信的,但是更重要的,是怎样从英语管理语言无缝隙过渡到中国本土适用的管理语言。为此,在翻译本书的过程中,我咨询了很多在企业工作的管理者,他们给予我极大的支持,很多次我们一起反复揣摩拿捏句子的语气、角度、用词和说话者的情绪以及想表达的主旨。感谢大家的帮助,你们的付出保证了这本书翻译的质量!

最后,感谢化学工业出版社的朋友们,是他们的建议和付出使得本书得以面世。

2013年9月

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