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实用经典10步系列:成功高效团队实用经典10步骤

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经典作品简体中文版授权,美国培训与发展协会出品,品质保证!

Content Description

团队是由领导和队员共同组成的。《实用经典10步系列:成功高效团队实用经典10步骤》提供的简明实用的10个步骤,无论对于领导还是队员都是适用的。
Author Description

瑞妮·麦克雷,是三家500强企业的管理培训师。她为卡夫食品公司雇佣并建立了一支销售团队,并加以管理和培训。她领导且参与过许多公司和非盈利组织的项目团队。她设计了,帮助团队改善沟通以及促进创新的工作室。瑞妮?麦克雷不仅提供面对面的培训,也为北美、欧洲、非洲、澳大利亚、亚洲和拉丁美洲的听众提供虚拟培训。
Catalogue

引言
[第1步]建立团队
什么是团队
团队类型
团队能为公司做什么
团队成员
团队发展的步骤
成功的关键
让成功团队成为现实
[第2步]确保角色分配清楚
定义并分配团队角色
提高队员的技术,发挥队员才干
关注队员的优势
确定团队是否运作良好
在领导层上取得巧妙的平衡
高绩效的工作团队
让成功团队成为现实
[第3步]创造鼓励交流的工作环境
良好的交流以信任为基础
理解影响交流的因素
给予建设性的反馈
有效地管理冲突
鼓励交流
让成功团队成为现实
[第4步]建立坚固、有效的人际关系
建立坚固的人际关系
为建立坚固的人际关系消除障碍
为建立坚固的团队关系设立程序
寻找共同点
让成功团队成为现实〖1〗


[第5步]创立流程跟踪进度,确保完成任务
流程的重要性
制定并执行团队流程
跟踪结果
提供最新信息
解决问题
让成功团队成为现实
[第6步]定期对团队进行评估
为什么要用评估
团队领导评估
团队成员评估
运用评估的技巧
让成功团队成为现实
[第7步]挖掘团队的创新能量
走出左脑思维
营造新环境
将创造力转化为革新
每天都进行创新
让成功团队成为现实
[第8步]有效地运用虚拟团队技巧
详细说明虚拟团队的框架
确定成功虚拟组合的因素
实行虚拟团队工具
面对面的会晤
引导虚拟团队
让成功团队成为现实
[第9步]处理团队问题并继续前进
十大问题和征兆
处理团队常见问题的窍门和技巧
团队问题的解决
让成功团队成为现实
[第10步]给予奖励和庆祝成功
认可的重要性
认可的种类
当给予奖励的时候要考虑的事情
会关注的公司
认可会适得其反吗
让成功团队成为现实

附录
附录A:第1步的工具
附录B:第3步的工具
附录C:第5步的工具
附录D:第8步的工具
Book Abstract

多年来,我领导过,也以队员的身份参与过很多的团队——其中有一些非常成功,有一些却失败了。根据这些经历,我找出了团队成功的几个关键要素:信任,共同的目标,清晰全面的计划,团队成员多样化和持续不减的动力。
信任是必须的
缺乏信任也许是很多团队普遍存在的问题。通常队员之间存在个性冲突,私人恩怨和互不相符的部门日程。所有这些矛盾都是因为队员之间缺乏信任和凝聚力。一起工作的队员必须要相互信任,而这种信任感是在每次的交流中逐步建立起来的。
信任是存在于我们脑海中的一个模糊的概念,它基于我们对他人行为的理解和阐释。不幸的是,世上没有什么神奇的魔法能帮我们在初次见面时就立马建立起信任感,或在信任感被破坏后重新建立它。信任感是要通过你的真诚和言行一致的作风逐步建立的。一两次的努力是弥补不了不良行为和感情伤害的。
共同的目标
建立一个有效率的团队的首要任务就是规划共同的目标。最初的目标可能是由高级经理传达下来的,也可能是数据收集流程的结果。无论团队的目标是如何确立起来的,队员必须对团队的奋斗目标有清晰的理解,而且对理解范围也要有明确的定义,这样团队才有可能成功。首先要对团队的奋斗目标做一个书面描述——要清楚地列出任何可获得的资源,最终期限,时间表和限制因素。然后团队成员一起讨论这个奋斗目标,并确定其可实现性。附录A提供了一些窍门和工具,可以帮助你在首次会议上就建立一个坚固的基础。
团队应该列出存在的问题和阻碍,并确定目标的范围对于团队来说是不是太大了,或者不合适。必须强调:应该鼓励所有的队员对目标提出质疑,直到他们自信能完成目标为止。
团队成员多样化
我曾经参与过很多不同类型的团队,经验告诉我:最优秀,最有创造力的团队是由不同技术背景和个性的成员组成的。虽然这一类型的团队会在震荡这一步骤上花费较多的时间,但是他们会从各个不同的角度来看待问题和解决方案,因此能更好、更有创造性地解决问题。
持续不减的动力
在团队工作中,队员会经历很多不同的感受和情绪。在第一步时,队员常常会有很高的期待,并且非常乐观。然而,当他们开始确认问题,收集数据,解决问题这些复杂的工作后,通常会变得气馁。团队的这些情绪的起伏是很正常的,领导者应该非常耐心地对他们进行指导,管理好团队的情绪。在最终期限即将到来,或在工作量越来越大时,要保持团队的工作热情,这是团队取得成功的重要因素之一。
要问一个重要的问题:成功的团队看起来是什么样子的?《第五项修炼》(TheFifthDiscipline)的作者彼得·圣吉把它描述成一个“同盟”——一群人作为一个整体一起运作。他接着说到:“当一个团队更加紧密地结合在一起的时候,共同的方向就产生了,队员的精力也相互协调起来……形成了一种共鸣或配合,就像激光一致的光线一样,而不是电灯泡那种凌乱的光线。这样的团队有共同的意志和目标,其成员也知道如何协助其他人的工作……团队学习就是培养团队制定一致目标的能力。”
和你的队友一起努力来发现你们团队的最佳音位或节奏。为了团队的使命和队友一起结盟,使你们的团队进一步发展吧!
……
Introduction

我相信团队能完成任何任务,这对于公司来说是至关重要的。我也相信很多公司认为团队完成任务是理所当然的。他们把已经非常忙碌且工作过度的员工组成团队,让他们解决公司的问题。这样的团队没有得到必需的指导和资源,当然也不会得到认可和应有的回报。通过阅读本书,希望团队领导能够得到某些启发,团队成员能够尝试运用一些新的工具来提高团队效率。
这本关于团队的书是团队努力的结果,这似乎是理所当然的。我根据自己在公司的工作经历,以及建立客户团队、开展调查的经验,还有同事的一些经验和贡献才得以完成此书。很多人为此书作出了重大贡献,我非常感谢他们:黛博拉·泰博与多个公司的团队和领导的合作经验成为了本书的重要内容;勒妮·乔丹拥有领导团队的工作经验,并始终抱着“我能给予什么帮助”的态度,给本书的顺利完成提供了重要帮助;肯·菲利普是一名成功的执行经理,非常友善地跟我们分享了他精彩的团队评估经验;卢昂·思韦德博格给本书的编写提供了重要指导,他帮助我把每个人的不同贡献融合成一个整体——而且在临近交稿最后期限的第11个小时还是非常地友善!
另外,我还想感谢以下这些人,他们也作出重要的贡献:杰瑞·阿卡夫,莎拉·米勒考尔德科特,特伦斯·多纳休,凯瑞·度扎克,玛利亚·埃德尔森,吉罗德·哈曼,特里萨·希亚特,凯瑟琳·玛丽,菲奥纳·奥度姆,鲍勃·里克特,莱奥迪斯·斯科特,艾米·塔博来,瑞克·威尔士。
事实上,我们一起工作,一起庆祝。我很感谢他们。他们是非常棒的同事、朋友和队员。

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