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Jingdong book

护理人际沟通(第6版)

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护理人际沟通(第6版)

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《护理人际沟通(第6版)》是一部别具一格、讲述如何运用移情和感性的方式与病人和同事相互沟通的教材,它超越了治疗性沟通基础概念的内涵,运用大量的切合实际的临床资源论述了很广泛的话题,包括自信、电子沟通、尊重、幽默、面对、请求支持,并且引述名言、故事及诗歌,极具个性化风格。
Author Description

Julia Balzer Riley,注册护士,护理学硕士。担任私人执业顾问和专业讲演者25年,现任Constan Sourve会议主席,Tampa大学护理学教师,讲授护理专科、护士会考、研究生课程。Julia作为心理护理专家曾在医疗中心培训部门和管理部门工作13年。
传授清晰流畅的沟通知识与技能是JLilia的基础性工作,她的使命是让护士充满活力的工作。
Catalogue

第一部分 护理人际沟通基础/1
第1章 责任型、自信型和关怀型护理沟通/2
人际沟通的意义/3
自信型沟通的意义/5
怎样开始/6
责任型沟通的意义/9
关怀的意义/10
怎样学会自信和有责任的沟通/11
练习/12

第2章 护患关系:帮助关系/15
自我评价工具/16
帮助关系的实质/16
帮助关系中病人的权利/20
病人与护士帮助关系的特征/20
护患帮助关系中的注意事项/22
怎样倾听/23
练习/24

第3章 合作处理问题/27
建立护患之间相互依存的关系/28
礼貌原则/28
明确在护理工作中独立解决问题
与共同解决问题两者间的不同/29
练习/35

第4章 相互理解:沟通与文化/39
文化、种族、民族优越感的定义/40
护理人员需要掌握文化的原因/41
阻碍护士认识及理解多元文化
的因素/42
结束语/50
练习/50

第5章 团队合作/54
发展高效团队的三个条件/55
团队发展的四个阶段/55
个人思维方式对团队行为的影响/56
团队的任务、角色和个人角色/57
团队情商/57
会议的重要性/58
高效团队的特征/59
建立成功委员会的策略/60
练习/61

第6章 电子沟通/63
为什么护士需要了解电子沟通/64
电子沟通的内容/64
应用电子邮件沟通的优势/64
电子邮件能发送什么/65
使用e-mail与其他职业者联系/67
远程护理——与病^进行电子沟通/67
远程家庭护理/68
病人的电子沟通/68
电子沟通的危险因素/69
信息化时代的奇迹及你们的未来/70
练习/71

第二部分 人际关系的建立/73
第7章 表达热情/74
向病人和同事表达热情的益处/75
对同事和病人表达热情的方法/75
练习/79

第8章 尊重/83
认识尊重的益处/84
表达对病人的尊敬/84
尊重同事/87
练习/88

第9章 真诚/90
真诚在人际关系中的益处/91
真实就是做自己/9l
不协调/92
对病人和同事表示真诚/93
影响真诚的因素/94
姑息治疗:对真实的呼唤/95
真诚度的评估/95
练习/96

第10章 移情/98
什么是移情/99
如何运用移情沟通/100
何时移情沟通/102
移情为病人和同事带来的益处/103
移情为护士带来的益处/106
如何克服负面移情/106
移情沟通的步骤/108
怎样告知坏消息/108
怎样集中自己的注意力/108
练习/109

第11章 自我表露/114
个人关系与专人关系中的自我表露/115
帮助关系中的即时反应/115
在帮助关系中的自我表露指南/116
有帮助与无帮助的自我表露举例/118
练习/121

第12章 具体/124
应用具体的时机/125
表达想法和感受应具体/125
如何具体地反映他人的观点和情感/126
询问时要具体/126
提供信息或反馈时要具体/127
做到有针对性地评价/128
提供具体的记录/128
练习/129

第13章 询问/13l
护士有效询问的重要性/132
询问:为什么、是什么、如何问、问谁、什么时候、在哪儿问/132
询问策略的常见错误和解决方法/134
练习/138

第14章 表达看法/140
如何区分“给予建议”和“表达看法”/141
何时表达看法/141
表达看法的感受/141
如何自信地表达观点/142
如何共享你对他人的关心/144
如何掌握不表达看法的艺术/144
如何确保自己表达看法的权利/144
练习/145

第15章 幽默/147
幽默的定义/148
积极的幽默与消极的幽默/148
适当使用幽默的标准/150
幽默感在护理中的作用/150
护理实践证实的研究成果/151
幽默策略/152
幽默促进积极的沟通/154
喜剧想象力——幽默、娱乐及创造力/154
笑的治疗作用/155
健康教育中的幽默/156
乐观者长寿/156
练习/157

第16章 精神性/160
精神性的定义/161
精神性的主题/161
FICA——感受精神性的历史/162
护士如何兼顾精神性指导者和关怀者/162
在工作中发现上帝/169
心灵感应/169
练习/169

第三部分 树立自信/175
第17章 寻求支持/176
社会支持对健康及工作的重要性/177
认定工作或学习中需要的支持/177
获取工作或学习中需要的支持/179
寻找指导人/184
记住我们都是这样的/185
练习/185

第18章 克服评价焦虑/187
评价焦虑的定义/188
从后发制人到先发制人/194
练习/194

第19章 反馈/196
反馈的重要性/197
如何提供反馈/197
如何接受反馈/199
如何请求反馈/200
练习/201

第20章 放松,203
放松身体的重要性/204
护士职业压力/204
以冥想的方式进行有效的放松/205
进行冥想的方法/205
就地放松练习以缓解人际压力/208
面对压力如何放松自己/208
做伸展运动,放松会面时的紧张/209
练习/210

第21章 意象/212
意象的定义/213
意象的历史/213
意象法在健康护理中的应用/214
意象的启示/215
意象法和人际沟通的关系/216
使用意象改善你的沟通技巧/217
练习/219

第22章 积极的自我沟通/222
自我沟通的定义/223
应用积极的自我沟通提高人际交往/228
最后寄语/229
练习、/229

第四部分 面对挑战/231
第23章 纠正行为矛盾/232
纠正行为矛盾的不同类型/233
适合纠正错误行为的情况/233
CARE(思路清晰、表述明确、请求、鼓励)纠正法/234
纠正病人或同事的行为矛盾/235
小词汇的魔力/237
纠正行为矛盾是授权的一部分/237
练习/237

第24章 拒绝不合理的请求/240
不合理请求的定义/241
自信地说“不”/242
高效地说“不”/245
敢于坚持原则/245
练习/246
第25章 与苦恼的病人及同事自信、负责任地沟通/248
为什么护士需要解决苦恼问题/249
如何提高与苦恼病人、同事沟通的技巧/250
护士如何主动预防同情疲劳/257
练习/257
对苦I窗的病人和同事的回应评估/258

第26章 如何自信、负责地与攻击型病人和同事沟通/261
为什么对护士来说攻击性行为是问题/262
如何与攻击型病人和同事有效地沟通/262
如何提高与攻击型病人和同事沟通的技能/263
最后说明/273
练习/273
评论:对攻击型病人和同事回应的选择/273

第27章 自信和负责任地与不受欢迎的病人沟通/277
谁是不受欢迎的病人/278
如何克服不受欢迎病人的消极态度和抵抗行为/280
练习/282

第28章 果断、负责地处理团队矛盾/285
矛盾的概念/286
解决矛盾的方法/286
果断、负责任地解决矛盾的方法/287
多代人的团队/293
矛盾解决与护理职业/293
练习/294

第29章 临终护理沟通/297
对临终护理护士的建议/298
临终护理沟通/298
创造性表达技巧/301
与临终病人一起时的自护/301
练习/302

第30章 责任的继续/304
倾情投入/305
获得生活平衡/305
保持联系/308
练习/308
译者后记/310
索引/311
Book Abstract

误他人时间的情况下,表达思想、意见和情感的能力;对自己的需要心中有数,言谈举止彬彬有礼。
一个自信的护士能够表现出自信,让人舒适。自信的行为即积极的行为,同优柔寡断即消极行为和攻击行为形成对比,前者忽视自己的需要和权力,而后者忽视别人的需要和权力。自信的护士积极、有爱心、不偏见、透明、直截了当,不给人威胁或咄咄逼人的印象(表1-1)。
自信交流是需要时间和练习的终身学习技巧,接受自己也会犯错误的事实,要有足够的耐心。当被动型的人尝试新行为时,看起来可能很突然、不可接受、害羞、空洞无物,这种状态不应长久地持续。学习新技术时,必须坚决果断,否则,会被认为优柔寡断。当开始实践时,选择一个能够支持你、接纳你的环境,对提高自信有很大益处。建议把有关自信的书同室友、配偶和朋友分享,共同开展练习活动,可从小事做起,如到商店退货或说一句赞美的话。
自信是一个选择性问题。自信很重要,它可以让你畅所欲言。但是表达想法不分场合就显得没有必要或不明智。对于任何场合遇到的任何人,选择自信还是不自信的沟通方式,由你决定。你选择的词语和表达方式可以是自信的、不自信的或攻击性的。事实上,你不会经常有意识地运用权利或充分地表达自己。有些时候,人们相当焦虑或恐慌,不能作出合理的反应。人们害怕领导的报复或失去工作,你必须选择恰当的问题、时间、地点、人物,展开恰当的自信行为。本课的目标是开发你的沟通技能,助你作出最有利于护患利益的选择。记住,自信可以帮助你快速地发出或接收行为反馈,如果被忽视将造成严重的后果(Grover,2005)。
Introduction

作为一名护士,你要陪伴你所护理的病人和家庭共同走过生命的旅程,一同经历生之奇迹到死之神秘。如果将护士的职业生涯比作一首乐章,良好的沟通技巧同职业生涯的旋律和谐一致。护士在工作实践中进行着充满自信的沟通。护士为护理对象提供健康教育,帮助他们改掉伴随终身的不良习惯。护士同压力之下的病人、家庭及同事进行沟通。护士与愤怒和沮丧、痴呆和精神失常、快乐和绝望等各种各样的人相处。护士不仅是病人的代言人,还是具有不同护理理念的跨学科队伍中的一员。护士接受专业的继续教育培训,进行护理科研,成为护理开业者。护士扮演着管理者、领导者、个案管理者、感染控制专家、质控专家和教育者等不同的角色。护士将临床技术同他们对卫生保健的理解相融合,以掌握获取护理信息的技能。护士把传播信仰与教区护理结为一体。护士们深人工厂,关注职业健康,走进学校和社区,改善社区和广大人群的健康。护士创建了能够影响卫生健康保健的新岗位。护士们跨越国界,在世界范围内交流改善健康的知识。护士应该能够自信地发现并提出问题,使他们的呼吁得到关注。护士要能自信地说出自己的需要,坚持自己的主张,使自己的生活状态保持平衡。如果失去平衡,在高压力的环境下,就会降低护理的有效性。

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Yami
欣葉
2种选择
欣叶 御大福 芋头麻薯 180g

周销量 600+

$1.66 $1.99 83折
Yami
欣葉
2种选择
欣叶 御大福 芋头麻薯 180g

周销量 600+

$1.66 $1.99 83折

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