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Jingdong book

构建和谐医患关系医护人员读本

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Jingdong book

构建和谐医患关系医护人员读本

Name: 构建和谐医患关系医护人员读本
Brand: Jingdong book
SKU: 3117009871
Price: 24.92 USD
Availability: OutOfStock

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《构建和谐医患关系医护人员读本》站在医护人员的角度，客观理智地分析了当前导致医患关系恶劣的种种原因，提出了医护人员在构建和谐医患关系中应当做到和坚守的方方面面，并从敬医道、树医德；精医术、熟医技；存仁心、施仁爱；尽其职、负其责；正医风、树医信；多沟通、多理解；以真心、换真情等七大方面，深入阐述了作为医护人员应当如何在复杂的医患相处中从自身做起，从岗位做起，改善自己的工作作风，以全新的服务理念、工作态度和实际行动，纾解医患之间的矛盾和纠结，化解医患之间的误解和僵持，促进医患之间和谐相处，用融洽的方法和技巧，重新树立起医护人员"白衣天使"的高尚形象，重建医患之间的和谐关系。
《构建和谐医患关系医护人员读本》能为广大医护人员在构建和谐医患关系的进程中提供一些有益的借鉴和参考。

Catalogue

第一章剪不断，理还乱：医患关系紧张是因为不和谐
1.剪不断，医患关系不可能消失
2.理还乱，医患关系越来越复杂和紧张
3.医说医有理，医护人员的无尽委屈
4.患说患有屈，患者总以为自己才是弱势群体
5.医患关系紧张的原因探析
6.医患关系不和谐后果严重

第二章敬医道、树医德：高尚的医德是和谐医患关系的基础
1.德为医魂，德不近佛者不可为医
2.恪守救死扶伤的职业道德
3.锻造白衣天使的职业精神
4.一视同仁，平等对待每一个患者
5.耐心说明，尊重患者的知情权
6.尊重患者，保护每一位患者的秘密和隐私
7.实事求是，不钓名沽誉作秀作假
8.淡名轻利，绝不挟技邀财
9.灾难面前的大爱和医德
10.医德高尚才能赢得信任和尊重

第三章精医术、熟医技：高超的医术是医患和谐的重要支撑
1.术为医本，才不近仙者不可为医
2.庸医误人，也是医疗事故的祸根
3.高超的医术是减少医疗纠纷的前提
4.切实提高自己的职业素质
5.过度依赖机器不如不断提升自己的医术
6.精益求精，终身学习
7.不断进取，及时掌握先进医技医术
8.永不满足，勇于探求未知技术

第四章存仁心、施仁爱：爱是构建医患和谐的关键音符
1.医者父母心，爱是医患和谐的关键音符
2.构建和谐不仅仅需要妙手，更需要仁心
3.为患者服务是医护人员的天职
4.全力救治病人是医者的本分
5.患者至上，以病人为中心，关怀爱护病人
6.细心呵护，急病人之所急，想病人之所想
7.无微不至，做好每一个细节
8.微笑服务，用爱传递温暖
9.多看一眼、多听一句的幸福

第五章尽医职，负医责：高度的责任心是构建和谐的核心
1.高度的责任心是医患和谐的基石
2.负起责任才能赢得患者的肯定
3.不负责任必然引发事故，导致纠纷
4.高度的责任心才是构建和谐关系的核心
5.爱岗敬业，恪守自己的岗位职责
6.兢兢业业，把自己的本职工作做到最好
7.尽职尽责，对每一个患者都高度负责
8."生死契约"，绝不等于推卸责任

第六章正医风，树医信：杜绝不正之风促进医患和谐
1.医风不正，患者心怀不满
2.诚信缺失，医患关系紧张
3.大医精诚，止于至善
4.拒绝红包，构建良好医风
5.合理用药，不让病人多花半分"冤枉钱"
6.拒收回扣，廉洁从业
7.遵守规则，绝不把小病看"大"

第七章促沟通，增理解：松开医患之间紧绷的弦
1.沟通不善是引发医患纠纷的祸端
2.心怀慈悲，用良心、仁心、同情心去沟通
3.换位思考，站在患者的角度来沟通
4.提前沟通，及时对患者说明情况
5.用心倾听患者的诉说
6.告诉患者坏消息时更需要策略
7.警惕这些沟通禁忌
8.良好的礼仪修养是促进医患沟通的桥梁

第八章以真心，换真情：理智应对投诉和纠纷
1.勇于承担，不要逃避
2.患者知情是权利，医生告知是责任
3.不被投诉，不代表你做得好
4.掌握处理医患纠纷的技巧
5.如何做个机智的应变者
6.医院客户服务投诉处理
7.投诉的接待与受理技巧
8.鼓励病人投诉
9.协商并与患者达到共同理解
10.及时解决医患纠纷，杜绝"医闹"
11.互相体验，互相理解
附录医院服务文明用语

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