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Jingdong book

基于用户体验的交互式信息服务

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基于用户体验的交互式信息服务

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《基于用户体验的交互式信息服务》可供信息管理学科和相关学科领域的专业人员、研究生和相关人员参考、使用。随着体验经济时代的来临,基于网络发展的个性化服务拓展要求通过交互更直接、清晰地表达自身需求,从而获得积极的用户体验。
Content Description

《基于用户体验的交互式信息服务》针对信息管理和服务中的“交互“问题,在国内外现有研究的基础上,从用户需求出发,围绕交互式信息服务环境、服务组织定位、交互式信息服务的用户机制、交互式平台构建和交互式信息服务的技术实现等问题,结合案例和实证,进行基于用户体验的交互式信息服务体系构建和面向多元主体的全方位、全程化服务的实现研究。
Catalogue

1、导论
1.1 研究的背景与意义
1.2 国内外研究现状分析
1.3 研究内容与方法

2、交互式信息服务与拥护体验
2.1 资源、用户与服务平台的互动关系
2.2 以用户为导向的交互式信息服务的产生和发展
2.3 交互式信息服务的用户体验内涵与特征
2.4 用户体验对知识结构的要求

3、交互式信息服务环境与服务组织
3.1 交互式信息服务环境
3.2 交互式信息服务环境对服务组织的影响
3.3 交互式信息服务组织定位

4、交互式信息服务的用户机制
4.1 识别用户心理的认知机制
4.2 挖掘用户需求的信息沟通机制
4.3 提升服务质量的信息反馈机制
4.4 促进网络交互的信任机制

5、基于用户体验的交互式信息服务平台的构建及其评价
5.1 交互式信息服务的用户体验设计
5.2 交互式信息服务平台构建
5.3 交互式服务平台的信息资源整合
5.4 交互式信息服务的评价

6、交互式信息服务的实现
6.1 人机交互技术实现
6.2 交互式知识挖掘的技术实现
6.3 交互式信息过滤与推荐的技术实现
6.4 基于Web2.0技术的交互式息服务实现

7、交互式信息服务的业务推进及其案例分析
7.1 交互式服务的业务推进
7.2 国内外交互问答平台的进展与比较分析
7.3 科研机构交互式服务实现

8、结束语
8.1 总结
8.2 展望
参考文献
后记
Introduction

在全球信息化和国家创新发展中,信息服务已成为影响科技、经济和社会发展的至关重要因素。随着数字化信息环境的形成和基于网络的信息资源共建共享的推进,面向用户的信息服务体系构建和服务业务拓展,不仅关系到信息资源的深层开发与利用,而且是信息服务高效化发展的必然选择。信息服务就本质而言应该是个性化的,有效的信息服务不仅应具有面向技术环境的适应性。而且要根据用户需求和个性加以组织,这就需要通过服务平台实现与用户的交互,即开展交互式服务。当前,数字化网络技术的发展与应用,使用户与服务之间的“交互”成为可能。事实上,与信息基础设施和网络信息资源建设同步,近10余年来,在数字化服务中,国内外学者和信息业务部门在信息资源共建共享的同时,纷纷着手于个性化信息服务、信息推送服务和集成服务的组织理论、实现技术和业务推进研究。应该说,本书对于交互式信息服务的研究,是面向用户服务的深化和拓展。
本书作为博士学位论文,其选题来源于国家自然科学基金项目“面向用户的信息资源整合与服务研究”。邓胜利博士在完成自然科学基金相关子项目的基础上,着重研究用户交互需求的形成、交互体验过程、交互体系构建和交互式服务实现等问题,旨在构建相对完整的交互式信息服务理论与实践体系。通过实证,推进成果的应用,从而推动个性化服务的发展。
1993年,在“用户与服务领域”,我提出了用户需求导向的信息资源管理与服务组织理论。在这一框架下,基于用户体验的交互式信息服务研究。

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