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Jingdong book

酒店服务英语（初级附光盘）

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Books Language Learning Occupation / Industry English

Jingdong book

酒店服务英语（初级附光盘）

Name: 酒店服务英语（初级 附光盘）
Brand: Jingdong book
SKU: 3104088821
Price: 26.25 USD
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Content Description

《酒店服务英语（初级）》遵循“实用为主，够用为度”的编写原则。首先体现在内容的选择上，选材凸显行业特色，紧扣酒店服务工作内容。本书分为五大部分，共十八单元。第一部分为酒店通用礼貌用语，涉及欢迎、欢送、致谢、推荐、电话等八大服务主题。第二部分为酒店简介，包含服务、设施介绍和酒店内部方位指示，这一部分常常为员工所忽略，但对客人来说，这是非常重要而又必需的服务内容。第三、四、五部分分别为前厅服务、餐饮服务、客房服务，主要涵盖酒店前台各项常规服务。

Catalogue

Part One Hotel Courteous English酒店礼貌用语
Unit One Welcome to Our Hotel！
第一单元欢迎光临我们酒店！
Unit Two May I Help You？
第二单元我能为您服务吗？
Unit Three Could You Sign Your Name Here？
第三单元请您在这里签名！
Unit Four I'll Put You Through at Once.
第四单元我立刻为您接通电话。
Unit Five What Would You Like to Have？
第五单元您想要什么？
Unit Six May I Make a Suggestion？
第六单元我能向您推荐一下吗？
Unit Seven Thank You Very Much！
第七单元谢谢您！
Unit Eight Hope to See You Again in Our Hotel
第八单元期待您再次光临我们酒店。
Part Two General Introduction of Hotel酒店简介
Unit Nine We Have Single Rooms，Double Rooms and Suites
第九单元我们有单人房、双人房和套房。
Unit Ten Turn Left，the Cafe is Over There.
第十单元向左转，咖啡厅就在那儿。
Part Three Front Office Service总台服务
Unit Eleven I'd Like to Reserve a Room.
第十一单元我想预订一间房间。
Unit Twelve I'd Like to Check in.
第十二单元我想登记入住。
Unit Thirteen I'd Like to Check out.
第十三单元我想结账离店。
Part Four Food and Beverage Service餐饮服务
Unit Fourteen Do You Have a Reservation？
第十四单元您预订餐位了吗？
Unit Fifteen How Would You Like Your Steak？
第十五单元您要几成熟的牛排？
Unit Sixteen Have You Enjoyed the Dishes of Chinese Style？
第十六单元您中餐吃得满意吗？
Part Five Housekeeping Service客房服务
Unit Seventeen Room Center，May I Help You？
第十七单元客房中心，我能为您服务吗？
Unit Eighteen We'll Take Care of It Right Now.
第十八单元我们会立即处理这件事。
Appendix I Words and Phrases词汇表
Appendix II Answers to Exercises练习答案
Unit 0ne Welcome to Onr Hotel！
第一单元欢迎光临我们酒店！
Unit Two May I Help You？
第二单元我能为您服务吗？
Unit Three Could You Sign Your Name Here？
第三单元请您在这里签名！
Unit Four I'll Put You Through at Once.
第四单元我立刻为您接通电话。
Unit Five What Would You Like to Have？
第五单元您想要什么？
Unit Six May I Make a Suggestion？
第六单元我能向您推荐一下吗？
Unit Seven Thank You Very Much！
第七单元谢谢您！
Unit Eight Hope to See You Again in Our Hotel.
第八单元期待您再次光临我们酒店。
Unit Nine We Have Single Rooms，Double Rooms and Suites
第九单元我们有单人房、双人房和套房。
Unit Ten Turn Left，the Cafe is Over There.
第十单元向左转，咖啡厅就在7tllJL。
Unit Eleven I'd Like to Reserve a Room.
第十一单元我想预订一间房间。
Unit Twelve I'd Like to Check in.
第十二单元我想登记入住。
Unit Thirteen I'd Like to C：heck out.
第十三单元我想结账离店。
Unit Fourteen Do Yon Have a Reservation？
第十四单元您预订餐位了吗？
Unit Fifteen How Would You Like Your Steak？
第十五单元您要几成熟的牛排？
Unit Sixteen Have You Enjoyed the Dishes of Chinese Style？
第十六单元您中餐吃得满意吗？
Unit Seventeen Room Center，May l Help You？
第十七单元客房中心，我能为您服务吗？
Unit Eighteen We'll Take Care of It Right Now.
第十八单元我们会立即处理这件事。

Introduction

随着中国经济的腾飞，中国旅游业的蓬勃发展，中国酒店业的国际化发展面临着前所未有的机遇与挑战，为国际客人提供全方位、高品质的服务成为酒店发展的当务之急。为了帮助酒店从业人员有效掌握酒店服务英语，切实提高对客服务质量，受江苏省旅游局委托，南京旅游职业学院承担了《酒店服务英语》的编写工作。
本书遵循“实用为主，够用为度”的编写原则。首先体现在内容的选择上，选材凸显行业特色，紧扣酒店服务工作内容。本书分为五大部分，共十八单元。第一部分为酒店通用礼貌用语，涉及欢迎、欢送、致谢、推荐、电话等八大服务主题。第二部分为酒店简介，包含服务、设施介绍和酒店内部方位指示，这一部分常常为员工所忽略，但对客人来说，这是非常重要而又必需的服务内容。第三、四、五部分分别为前厅服务、餐饮服务、客房服务，主要涵盖酒店前台各项常规服务。
实用其次体现在课文体例的编排上，结构重点突出、简单明了。每一单元围绕一个主题，由五部分组成。第一部分是常用句型；第二部分为对话；第三、四部分分别为词汇及注释；第五部分为课后练习，包含句型朗读、听力、翻译及口语实践等项目，旨在帮助员工巩固所学知识，强化酒店英语听说技能。
实用还体现在语言的选择上，词汇及短语以够用为度，句型简单地道。除练习外，各单元所有内容均为中英对照，练习中出现的生词亦带有中文注解。每单元的注释部分，主要是重点句型解释，着重说明其在酒店的专门用法，旨在方便对员工的英语培训与指导，也方便员工的自学和提高。
本书不仅适用于酒店一线服务人员的英语培训及自学，也适用于旅游院校在校学生的酒店英语学习。书后附有词汇总表及每课练习答案，每一课的课文、单词及听说练习均配有光盘，由外教录制而成，语音纯正，便于模仿学习。
本书主编为邵华，主审为宫月，参编人员为殷竹茜、曹小芹、王英。主编及主审均为资深酒店英语教学专家，邵华女士为南京旅游职业学院外语系主任，从事酒店英语教学与研究20多年，长期负责江苏省酒店英语等级考核大纲及标准的制定，具有丰富的行业实践及培训经验；宫月女士，从事英语教学与研究30多年，熟悉国内外高星级酒店管理现状，了解一线酒店员工英语水平与需求。其他参编人员均为南京旅游职业学院外语系的中青年骨干教师。
衷心感谢江苏省旅游局及南京旅游职业学院各级领导对本书的鼎力支持！
本书编写组
2010.08

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Jingdong book

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酒店服务英语（初级 附光盘）

酒店服务英语（初级附光盘）