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Jingdong book

禮缘：接待中的礼仪文化

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Jingdong book

禮缘：接待中的礼仪文化

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接待无小事，本书从礼仪文化、礼仪素养、礼仪实践等方面阐述了接待礼仪文化。
Content Description

《禮缘：接待中的礼仪文化》是一本职场中的礼仪图书。
《禮缘：接待中的礼仪文化》内容包括礼仪文化、礼仪素质、礼仪实践等内容，全面介绍了职场中常用的一些礼仪，从服饰到语言、从会务到庆典都包括其中。具有实用性和指导性。
Author Description

王春柳，现任南昌铁路局办公室、南昌铁路局党委办公室主任。著作有《无处不在——当代接待文化见闻随想》等。
Catalogue

上篇 礼仪文化
第一章 礼仪概述
第一节 礼仪的基本概念
第二节 礼仪的基本特征
第三节 礼仪的基本原则
第四节 礼仪的基本要素
第五节 礼仪的基本规则
第二章 对接待工作人员的礼仪要求
第一节 仪表礼仪
第二节 仪容礼仪
第三节 仪态举止礼仪
第四节 言谈礼仪
第五节 见面礼仪
第六节 名片递接礼仪
第三章 公务接待礼仪
第一节 公务接待礼仪范围
第二节 公务接待礼仪规格
第三节 公务接待礼仪要求
第四节 公务接待迎送礼仪
第五节 公务接待乘车礼仪
第六节 公务接待会客礼仪
第七节 公务接待住宿礼仪
第八节 公务接待宴会礼仪

中篇 礼仪素养
第四章 执著理念的修为
第一节 公务接待的新意义
第二节 公务接待的新特点
第三节 公务接待的新观念
第四节 公务接待的新目标
第五节 公务接待的新思路
第五章 文化品位的修为
第一节 气质雅致
第二节 风度逸韵
第三节 涵养之道
第四节 亲和至诚
第六章 彰显魅力的修为
第一节 上善若水
第二节 幽默艺术
第三节 细节力量
第四节 交谈技巧
第五节 微笑魅力

下篇 礼仪实践
第七章 会务接待礼仪概述
第一节 会务工作的主要任务
第二节 会务工作的主要特点
第三节 会务工作的基本要求
第四节 会务工作组织机构与职责
第五节 会务接待人员应当具备的能力
第六节 会务接待人员应当注意的事项
第八章 会务接待案例剖析
第一节 大型会务接待
第二节 工作类会务接待
第三节 工作类会务接待案例剖析
第四节 庆典类会务接待
第五节 庆典类会务接待案例剖析

附录 礼仪盛宴
天籁之声——称谓盛宴
Book Abstract

《禮缘：接待中的礼仪文化》：
五、遵章守纪
接待工作政策性强、联系面广，必须认真执行党和政府以及上级机关有关接待工作的政策规定和制度要求，并结合实际情况制订本机关接待工作的具体细则办法，对会议接待和客人接待的规格、标准、要求、程序以及工作纪律、守则等作出具体规定，使接待工作有章可循、有规可依。不可背离廉政建设的要求，给领导帮倒忙，使客人难堪，在群众中造成不良影响。
六、勤俭节约
接待工作是消费性的，难免花钱，但也要坚持勤俭节约的原则，应不讲排场、摆阔气、搞形式，不挥霍浪费、奢侈铺张、大手大脚。要精打细算，尽量节省开支，少花费多办事，克服只要完成任务，只要领导点头，只要客人满意，便不计代价、不惜花钱的所谓“算政治账，不算经济账”的错误思想和做法。
简化公务接待在认识上要消除三个误区：一是简化就是简单；二是简化就是粗放；三是简化就是不热情。简化并不是简单，并不是取消一些必要的程序和环节，而是内涵更深、层次更高、要求更严、标准更高、质量更高、效率更高、效果更好。要求我们简化而不失档次，简化而不失特色，简化而不失标准，简化而不失周到，简化而不失热情，简化而不失礼节。
……

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