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超级询问术 如何通过交谈获得你想要的任何信息

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1998年,美国独立司法官斯塔尔运用询问术成功调查克林顿“拉链门”性丑闻!
2003年,美国特战队员马多克斯运用询问术成功抓捕萨达姆·侯赛因!
2011年,美国海豹突击队第6分队借助询问术成功追踪并击毙本·拉登!
2014年,美国媒体借助询问术成功从白宫套出奥巴马对“克里米亚事件”的态度和底线。
这就是“超级询问术”:你可以在任何时间、任何地点、从任何人口中,获得你想要的任何信息。
不管你抱着什么样的目的:
或是为了获取商业情报、摸清客户需求,
或是为了完成一段新闻采访、人物访谈,
或是为了了解与你存在利益关系的人(上司、同事、对手等),刺探他们的秘密,
甚至你仅仅是想八卦一下你身边的人(家人、亲友、伴侣、朋友),或是想知道某些人是否在骗你。
——只要你可以跟对方搭上话,他的一切信息,在不知不觉间都会被你掌握!



海报:

Content Description

《超级询问术》源自美国情报界尖端的训练科目,是提升美国军方情报人员、国家安全人员通过询问、交谈套取有效信息能力的核心技术。在美国,必须是从事国家安全工作,如DIA(美国国防情报局)、FBI(美国联邦调查局)、CIA(中央情报局)、Navy Seals(“海豹突击队”)的精英成员,才有资格获得“超级询问术”的训练机会,并严格接受美国参议院的直接监督。

“超级询问术”拥有极为强大的“通过交谈获取信息”的能力。一些相关的训练方法、技巧,逐渐为众多与询问密切相关的行业(如刑侦审讯,新闻采访等)所借鉴,更有众多跨国企集团将其广泛运用于商务会谈、销售、人力资源、服务支持等众多领域……

《超级询问术 如何通过交谈获得你想要的任何信息》者吉米·派欧,以20余年“询问”工作的丰富经验和横跨美国军界、情报界的傲人资历,通过了大量的询问场景和深入浅出的案例讲解,将“超级询问术”的秘密首次深度、完整地揭示出来,必将对与“询问”工作相关的人产生颠覆性的帮助。

对于广大的普通读者而言,“超级询问术”会让你轻松地学会“套话儿”的技能,在与人聊天八卦时,“一不小心”套出点什么“小秘密”,将成为一件经常而容易的事情。


Author Description

Jim Pyle,美国国防部(the Pentagon)、美国陆军情报中心(the United States Army Intelligence Center)的情报专家。1989年开始从事询问工作,在专业审讯圈内被公认为“没有任何人比他更善于提问并获得答案”。


Maryan Karinch,微动作心理分析专家,鲁迪机构创始人。

Catalogue


询问的难点
询问术的起源
你会获得什么?
同一时间内只关注一个问题
第一章
改变你的思维方式ChangingtheWayYouThink
聚焦于你所发现的事物
苏格拉底和你
无所不知的回答
关于“如何打开话头儿”的训练
第二章
解密:什么是优秀的询问TheStructureofaGoodQuestion
使用疑问句
“怀有偏见”的好奇心
关于询问的范围
设计好询问的“开端”
第三章
询问的几种类型QuestionTypes
好问题
坏问题
练习
非发掘型问题
第四章
发现秘密的“区域”DiscoveryAreas
发现秘密的“区域”之一:人物
发现秘密的“区域”之二:地点
发现秘密的“区域”之三:事物
发现秘密的“区域”之四:时间里发生的事件
第五章
技巧:倾听与记录EssentialSkills:ListeningandNote-Taking
倾听
练习
记录
相关技能在商务活动中的作用
第六章
分析别人的回答AnalyzingtheAnswers
分析信息
分析表达方式
追踪询问
第七章
专业领域中的询问QuestioninginProfessions
教育询问
非紧急状况下的医疗询问
紧急状况下的医疗询问
应急询问
司法询问
客户服务询问和销售询问
商务谈判询问
练习
第八章
私人生活中的询问QuestioninginYourPersonalLife
父母与孩子之间的询问
社交询问
约会询问
针对不同性格的询问
询问,塑造自己
练习
第九章
成为专家的快速通道Fast-TracktoExpertise
专业信息的来源
像怀疑论者一样去询问
像分析师一样去询问
把兴趣和知识结合起来
结语Conclusion
附录Appendix
不问,就不会知道的事
一日一挑战
高级笔记
没问到,不回答
六度分隔理论

Book Abstract

1.
让我们把该情况放入一个敌对的环境里,询问者与犯罪嫌疑人的对话,这是一场生与死的较量:
询问者:“你那会儿正在做什么?”
犯罪嫌疑人:“安装一个简易爆炸装置。”
大多数普通人可能会问:“在哪里?”然而,一个更有效的追问却是:“你当时还在安装什么?”
犯罪嫌疑人:“一个监视雷达。”
询问者:“还有其他的吗?”
犯罪嫌疑人:“没有了。”
这才是有效的询问,围绕最初主题的询问!可以快速地知道犯罪嫌疑人做了两件有可能危害人们安全的事件,然后最终作出风险判断和处理安排。接下来,如果还有时间,你可以就爆炸装置和监视雷达的具体问题穷根寻叶,以掌握更多的破案信息。
在这里,“还有其他的吗(Whatelse)?”对方可能回答:“没有了。我现在不能想到更多。”如果获得这样的回答,你可以结束对主要问题的询问,然后继续拓展另一个问题。
(P44-45第一章改变你的思维方式)
2.
埃里克·马多克斯(EricMaddox),海豹突击队中士,功勋勋章(LegionofMerit)获得者,美军青铜星章(BronzeStar,授予英勇作战者)以及其他重要奖章获得者,在追捕萨达姆·侯赛因(SaddamHussein,伊拉克前总统)的过程中立下汗马功劳。他同时是我在美军基地曾经训练过的学员之一。在他的畅销书《任务:黑名单#1(Mission:BlackList#1)》中,他讲述了与一个渔夫的对话过程。
作为一位严厉的询问者,马多克斯与渔夫的有效对话,给美军提供了非常有价值的信息,并直接帮助他们成功地追捕到萨达姆。
马多克斯在提克里特(Tikrit,伊拉克城市)的审讯,正处在任务的关键时刻。时间非常紧迫,他只能问一些非常简单而直接的问题——并且需要在一系列紧张的对立关系中,进行有效地信息交换。
“你在萨马拉(伊拉克城市)住多久了?”
“我一生都在这里。”
“你拥有这个渔场多长时间了?”
“一个月。”
“你是如何得到它的?”
“我母亲的家族把这个渔场传给了我。”
“具体是谁给了你这个渔场?”
“我妈妈的哥哥,我的舅舅,他死了。”
我盯着他,问道:“如果他死了,他会亲自把渔场送给你吗?死人可以做到吗?”
“是他的儿子最终把渔场送给我的,”他开始有点口吃,“我的表弟,他也死了。”
我几乎想笑出声来。难道这个人可以听得懂死人讲话?“听着,混蛋,”我冲他大喊,“我需要听到某个活着的人,到底是谁亲自送给了你这个渔场?”
对方吓得有点发抖了,“我的表弟。”
他最终告诉我,“表弟有一个商业上的伙伴。”
“你表弟叫什么名字?这个表弟是活着的吗?他的名字是什么?”
“穆罕默德。”他用一种奇怪而低沉的声音告诉我。
“他的全名是什么?”我进一步紧逼。
“穆罕默德·胡达尔。”
问到这里,顺着穆罕默德·胡达尔,询问者顺藤摸瓜,最终找到了那个商业伙伴穆罕默德·易卜拉欣,萨达姆集团的二号人物。
马多克斯最终获得重要信息,只是通过一连串并不复杂、非常直接的询问!
这是一个非常典型的例子,通过一系列非常直接的问题,顺势连续发问,最终得到关键性信息!
(P71-73第三章询问的几种类型—直接型问题)
……

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