Kim'C Market

USPS/UPS
Shipping Fee $9.99(Free shipping over $69.00)

SHIPPING We ship out orders only in the US, no later than two business days after the balance on your order has been processed. Upon shipment, you will receive a shipping notification email with the shipment service and tracking information. We may not process, ship or deliver your order during weekends or holidays. International deliveries are not available at this time. Please note that delivery time can be affected by holidays, weather conditions, customs laws or other variables which are beyond our control. We do not hold responsibility for delayed deliveries or lost packages due to incorrect or incomplete addresses provided by the customer. We do not have control over where the delivery service places your package. You will be notified by email when your package is prepared, and we will include a tracking number for your convenience. Occasionally, delivery tracking updates don't reflect immediately, even if the package has already been picked up and scanned. We suggest that you continue to refresh the tracking page and most likely you will see a change when it's out for delivery. We hold no responsibility for the delivery location on the specified premises as we do not oversee where the delivery person drops off your package. You may bring these specifications up to your door person or leave a note on your door for whomever is delivering your package. Undeliverable packages are usually returned to us at an extra shipping cost. Once the undeliverable packages are retrieved, we will cancel the order and process the refund immediately. Please note that all shipping costs are non-refundable. If the returned package requires any extra shipping costs, we deduct it from the final refund. We do not refund or replace items unless we receive the returned packages. We ship orders via UPS or USPS. If you require a different address for USPS or UPS, please let us know as soon as your order is placed. We are unable to make changes to the shipping address once an order's been shipped out. Please make sure to check all addresses before completing your order during checkout.

RETURNS & EXCHANGES You may return new, unopened items within 7 days of delivery for a refund minus any shipping costs. Items must be returned in new or unused condition and contain all original materials included with the shipment. All shipping costs are non-refundable. If the returned package requires any extra shipping costs, we deduct it from the final refund. Products that have been used will be refused and returned to sender at the sender's expense. If the return is a result of our error, we will refund the full cost of the merchandise and shipping charges. Additional guidelines are also noted below. Items that are not refundable: - Items more than seven (7) days after delivery - Milled Rice Orders: Any in-house milled rice orders may be refunded with store credit only (this is for safety reasons as we mill our rice fresh to order with customer's preferred selection of mill rate). - Refrigerated Items - Frozen Items - Items that have signs of use - Damaged or Defective Items (If the original item is damaged or defective, or if an incorrect item was shipped, you may receive refund/credit for these items) *If the package returns to us due to your absence, we discard the refrigerated or frozen food and any amount of refrigerated or frozen products will not be refunded. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your returned item(s) is approved, we will then process the refund immediately. A credit will be applied to your credit card or other original methods of payment, within 5 to 7 business days. We will provide refunds when an image is shared with the issue of your order, store credit will be provided for inquiries without images. If for any reason, we are unable to fulfill your order, we reserve the right to cancel the order. In the event of the cancellation, customers will receive full refunds. We will notify the customers immediately (using the contact information provided by the customer). We are, however, not obligated to obtain permission or acknowledgment prior to the cancellation.