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KingStone

【繁體】別等到被欺負了才懂這些事:第一時間就做好衝突管理

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KingStone

【繁體】別等到被欺負了才懂這些事:第一時間就做好衝突管理

Name: 【繁體】別等到被欺負了才懂這些事:第一時間就做好衝突管理
Brand: KingStone
SKU: 3136027651
Price: 26.95 USD
Availability: OutOfStock

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内容簡介

懂點心理技巧，就能超越許多人！
書市唯一、顛覆傳統MBA的全新衝突管理法則
「每個上班族桌上，最好都有這本書。」

★溝通權威‧企業內訓顧問教你駕馭各種人
★榮獲公理好書獎、Amazon網路書店長銷書

如今，有高衝突人格傾向的人愈來愈多。正是這些人讓你容易壓力大、情緒差。

什麼是高衝突人格？他們一開始看起來可能很可靠甚至很吸引人，但一旦他們開始用言語攻擊你，或者試圖破壞你的聲譽，就完全變了樣。他們的共同特徵就是「死不認錯、要你負責」，面對這些高衝突人士，有理也講不清，因為最大問題不在問題本身，而在他們的性格障礙：

．他毒舌又愛暴怒，一再嫌你不夠好。
．她眼裡只有老闆，把其他人視為塵土。
．他多疑又自大，你需要他也受不了他。
．她理虧也會爭到底，你沒錯卻要負責。
．他是主管卻迴避下決斷，讓你無所適從、揹黑鍋。
．她存在感超強，而你有意見卻被漠視、被決定……

高衝突人士可能是你的上司、下屬、同事或顧客；也可能是你公司裡最知道如何往上爬、最懂得拉攏人心的高手。別讓這些人毀了你的工作與生活。

其實，解決衝突的根源，就在於找出與這個人相處的方法。你不必改變他，但你可以改變你們之間的關係。

本書提出4大心理技巧╳8型衝突人格實境對話，讓你在第一時間就做好衝突管理！你可以駕馭的矛盾愈大，機會愈多。就算你不確定對方是否有高衝突人格，這套衝突管理法也能幫助你提高溝通效率、建立良好關係。

衝突無所不在，如何做個聰明人？
‧架起橋梁︰不反駁、不反對，但也不照單全收
‧分析選項︰誰對誰錯不重要，以「一次小贏10%」原則找出最佳解
‧有效回應︰抓緊4原則「簡短、充分、友善、堅定」，別掉進情緒漩渦
‧設立界限︰確立規則並提出違法後果，改變行為動機才有生機

他們為何欺負你？認清高衝突人士的 8 種典型：
‧自戀型最怕被比下去
‧邊緣型最怕被排擠
‧反社會型最怕被宰制
‧戲劇化型最怕被忽略
‧偏執型最怕被背叛
‧迴避型最怕做決定
‧文化差異型最怕被歧視
‧物質濫用型最怕有壓力

推薦序
管好衝突，事半功倍童至祥
想通這些事，阻力變助力萬惡的人力資源主管
在工作上，我們有免於恐懼不安的自由洪雪珍
保護自己、善待他人的關鍵技術謝文憲

第一部 你能駕馭的衝突愈多，機會愈多
1 你可以更處之泰然與領導有方
2 誰是高衝突人士？
3 三招避免掉入衝突漩渦
4 訓練自己擁有自信回應的氣場
5 四大心理技巧，管理各種高衝突人格

第二部 在第一時間，就做好衝突管理
6 自戀是成功人士的特質？
7 毒舌又愛暴怒的邊緣人
8 如何識別反社會人格？又該怎麼應對？
9 面對戲劇化挑釁，該怎麼穩住？
10 自卑又自大、熱情又多疑的偏執人
11 迴避型及其他高衝突人士
12 遇上職場霸凌，該怎麼辦？
13 別讓高衝突人士操控你

第三部 懂點心理技巧，就能超越許多人
14 一流主管都懂的溝通協商術
15 把自己照顧好，跟任何人都合得來

各界推薦／推薦序

職場人士一致推薦

童至祥特力集團執行長
洪雪珍 yes123求職網資深副總經理
黃素菲台灣生涯發展與諮詢學會理事長
周慕姿心曦心理諮商所所長
謝文憲知名講師、作家、主持人
李志鴻台灣員工協助專業協會理事長
萬惡的人力資源主管
馬克職場圖文作家

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