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Jingdong book

酒店基础英语口语教程（附MP3光盘1张）

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Jingdong book

酒店基础英语口语教程（附MP3光盘1张）

Name: 酒店基础英语口语教程（附MP3光盘1张）
Brand: Jingdong book
SKU: 3104027681
Price: 43.11 USD
Availability: OutOfStock

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《酒店基础英语口语教程》涵盖对话、句型、词汇、练习等所有口语素材！全力打造适合酒店从业人员的英语口语入门教程！全面强化酒店从业人员的英语口语交际能力！
经典对话、单元练习——提高实战演练与口语交际能力。词汇分类表——扩充词汇量，为提高口语奠定基础。基础知识、常用表格——掌握必备专业知识，提高业务技能。
配有插图——形式活泼，强化记忆。

Content Description

中国酒店业发展迅猛，业内竞争愈益激烈，提高服务质量、提升自身竞争力，是酒店在激烈竞争中取得相对优势的最为直接途径。同时，酒店的使命之一就是提供优质服务、满足客人的需求，这是酒店管理者的基本追求。随着现代顾客需求呈现出多样化和个性化的特征，以及中国对外开放度和国际化程度的提高，不仅要求酒店要从顾客需求出发，不断提高服务质量，以满足不同顾客的各种需求，而且对酒店的外语服务表现出迫切的需求，对外语服务的质量也提出了更高的要求。日本著名的东京大仓酒店人力资源和基础事务部的Masahiro Ito主任曾说：“我们的服务质量再好，如果不会外语，还是会被外国人认为不行。”
为了切实有效地帮助酒店从业人员提高外语服务水平和交流技巧，我们编写了这本《酒店基础英语口语教程》。本书秉着时代性、专业性和实用性的原则，坚持理论和实践相结合，具体表现为：
1．内容简明扼要，为酒店从业人员的英语入门教程。
2．关键句讲解详细，并配上插图，表达方式生动活泼，有助于读者记忆。
3．对话全部采用中英对照的形式，并配以录音，便于读者学习、使用。
4．对话的仿真度高，格外专注服务礼仪和技巧，不少服务用语是高星级酒店的规范用语，以确保沟通效果。
5．本书还选取了酒店服务中使用频率最高的200个句子，全部配上音标，方便读者诵读。
此外，本书还附有分类词汇，便于读者查找、记忆。

Catalogue

第一部分日常交流口语句型
不好意思，打搅了
第一章最基本的句型
对不起
没关系
您请吧
谢谢你
不客气
再见
真的吗?
好的！
小心！
没问题
相信我
完全正确
行，对
太棒了！
好主意！
干得漂亮！
心得笔记：英语口语的特点
练习二

第二章打招呼及送行
欢迎光临，酒店！
早上好。／下午好。／晚上好
您好吗?
祝您过得渝快！
多谢光临（用于送客）
愿您在这里过得愉快！
希望很快能再见到您
心得笔记：服务外宾应注意的礼仪与禁忌（上）
练习二

第三章介绍与寒暄
我叫戴维
我是从日本来的
我是管家部的艾维
我在IBM公司工作
这是我的名片
很高兴认识您
再次见到您很高兴
心得笔记：服务外宾应注意的礼仪与禁忌（下）
练习三

第四章对客人要求作出回应
好的／当然可以
我明白了
我去查一下
我马上去办，先生／女士
请稍候
抱歉，我们没法这样做
心得笔记：如何委婉地拒绝客人
练习四

第五章主动提供服务
有什么可以为您效劳?
我来好吗?
让我来
请让我来
先生，还有什么可以为您效劳的?
如果我能帮忙，请尽管叫我
心得笔记：如何应对客人给小费
练习五

第六章与客人沟通有困难时
（升调）您能再说一次吗?
您能讲慢一点吗?
恐怕我没法听懂
您的意思是不是?
对不起，失陪一会儿，我马上去叫
我们的上司来
心得笔记：如何使用肢体语言辅助表达
练习六

第七章向客人表示歉意或传达负面的消息
真遗憾
对此我深感抱歉
恐怕
感谢您的谅解
我得问问我们的经理
要我叫经理来吗?
心得笔记：如何表示同情与关注
练习七

第八章向客人表达感激、祝贺、赞同和祝愿
您真是太好了
祝贺您！
对，我想是这样的
完全正确，先生
祝您旅途愉快！
圣诞快乐！
新年快乐！
您也一样！
生日快乐！
心得笔记：西方主要的节日
练习八

第九章提出请求
我可以进来吗?
请问您的姓名?
请把您的房卡给我好吗?
请您在这里签名好吗?
心得笔记：酒店服务常用的疑问句句型
练习九

第十章询问信息
怎么样?（对过去事实的询问）
怎么样?（对现在事实的询问）
怎么样?（对现在事实的询问）
好不好?（用于征求意见、提出建议）
怎么样?（用于征求意见、提出建议）
请问您喜欢还是?
您喜欢还是?
您要叫早服务吗?
……

第十一章提供信息和帮助
第二部分酒店基础英语200句
第三部分常用分类词汇
附录

Introduction

中国酒店业发展迅猛，业内竞争愈益激烈，提高服务质量、提升自身竞争力，是酒店在激烈竞争中取得相对优势的最为直接途径。同时，酒店的使命之一就是提供优质服务、满足客人的需求，这是酒店管理者的基本追求。随着现代顾客需求呈现出多样化和个性化的特征，以及中国对外开放度和国际化程度的提高，不仅要求酒店要从顾客需求出发，不断提高服务质量，以满足不同顾客的各种需求，而且对酒店的外语服务表现出迫切的需求，对外语服务的质量也提出了更高的要求。日本著名的东京大仓酒店人力资源和基础事务部的Masahiro Ito主任曾说：“我们的服务质量再好，如果不会外语，还是会被外国人认为不行。”
为了切实有效地帮助酒店从业人员提高外语服务水平和交流技巧，我们编写了这本《酒店基础英语口语教程》。本书秉着时代性、专业性和实用性的原则，坚持理论和实践相结合，具体表现为：
1.内容简明扼要，为酒店从业人员的英语入门教程。
2.关键句讲解详细，并配上插图，表达方式生动活泼，有助于读者记忆。
3.对话全部采用中英对照的形式，并配以录音，便于读者学习、使用。
4.对话的仿真度高，格外专注服务礼仪和技巧，不少服务用语是高星级酒店的规范用语，以确保沟通效果。

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